Wish I never purchased from Here!!!
I purchased a new vehicle on May 20, 2017. Before I drove off the lot I noticed the speakers not working properly.they picked it up May 23. Well guess what!!! I received a call at 6:25pm June 2 not from the service department but by the nice porter only to tell me my car is still not fixed! I do not recommend this dealership to anyone! The lack of communication and service! They should of by now just gave me another new car. I purchased May 23 and I only was able to drive it 2days. I'm just over it! Don't buy from here run!!!!
I just got home from there. I bought a car. I worked with Harris Kahn, he is a very nice young man with an accent. I felt comfotable with him from the start all though I was not ready to get the car I came to look at. He brought his manager to the table Mr. Kent Reeves, we negotiated a deal I could not refuse. My expeirence was awsome everyone was nice including the young lady in finance. It did not take as long as I expected. Thank you to all of you.
RUN OR DRIVE AS FAR AS YOU CAN FROM THIS PLACE
This dealer is the worst of the worst. I am totally bewildered as to how they received 4.1 stars on their website. I bought a car from these guys and liked it a lot. There were some quirks (Preowned) in which the sales guy told me would be fixed before I took delivery. Well, three weeks after the sale, I have only driven the car roughly three days total because it stayed in the Kia's service department. The service manager there should have never been hired for that place because he doesn't seem to know ANYTHING correct about cars. He tells me they replaced this and that and when I finally decided to take my car to another dealer, the mechanic states nothing was replaced. Lies and more lies from this "service" manager at Kia. I am glad i purchased the extended warranty so that I will not have to go back up to Kia in Woodbridge. They are only concerned with making the sale and getting the commission and are willing to sacrifice the establishments integrity for just that. They lied and told me my hard tags were shipped out FedEx next day and didn't receive them until three days later AFTER my temp tags were already expired. The car i purchased wound up needing major repairs (cv joint, rack and pinion) and I know that the Kia dealers knew this but wasn't willing to flip the bill for the repairs since it was so expensive so that lied about the work performed. My vehicle is currently sitting in the repair shop at my chosen dealer waiting for the warranty company to send a claims adjuster out due to the amount the repairs will cost. I can go on and on but it's not worth it. STAY away from these leaches The are money hungry and the customer comes last if any position at all.
I Wish I Had Gone Somewhere Else...
Don't get me wrong, I love my Kia, but this dealership is the worst! I had a decent experience with the saleslady, and she and her manager set me up with a nice price, but the finance manager I dealt with totally fit the stereotype, and she destroyed any benefit I got from said price. I walked in there with a great financing deal already set. The sales manager told me that it was their policy to make everyone fill out an application anyway. I should have walked out when he said that. All it got me was a rack of hits on my credit record, and later, a stack of rejection letters. I knew that they weren't likely to match my deal in the first place. So, the finance manager gets me in her office and proceeds to sell me all of the extra warranties. Silly me, I didn't know to expect this, so I fell for her sales pitches. Then she didn't even have the decency to shake my hand when I left her office. That caused a growing feeling of uneasiness. I mean, I did know that she was getting a bunch of commission off of me, at the very least. Next, I go out to take delivery of my shiny new vehicle. I asked what the extra little remote thingie was on the key ring, but they said to hold my questions until they finished setting up my Bluetooth, by which point, I had forgotten in all the excitement. Once I got home, I had to pull out the manual to find that it was for the Auto-Start, which didn't work properly. (I got this fixed at my since-chosen servicing dealer.) Now, back to the finance manager. My aforementioned growing sense of unease caused me to go back and read the fine print on all of the extra warranties and crap that she sold me, and I didn't like what I saw. All but one allowed me to cancel for a full refund within the first 30 days. I took them back in and did just that! She sat on those things for close to 2 months, until I contacted her inquiring about it (my financier had not yet received it). She then writes me a long email with lots of talking down, scare tactics, and all-caps, trying to convince me to keep them. They should have been cancelled by that point!!! After several emails and a few phone calls, they eventually were cancelled. I'm not even certain that I got the full amount back because she did some funny business with the numbers on the Bill of Sale and lumped them all into one line that upon close inspection, is a higher number than the sum of the contracts. Lessons learned about Koons Kia of Woodbridge: 1. If you can't take a lawyer or an accountant in there with you, read *everything*, even if it means you'll be there all day and night, and check all numbers. Make them itemize *everything*! Don't trust the finance manager, they do *not* have your best interests at heart! 2. Make them answer your questions *when they come up*, not when they finish their spiel, and be sure that every little thing works on your car before you leave the lot! Don't just trust their little checklists. Again, they do not have your best interests at heart! 3. Save yourself the heartache and frustration, and choose another Kia dealership!
Mr.S. in the service department is an excellent representative for koons.He is honest and forthcoming.Really a pleasure seeing him at work.Thansk Mr.william s.
Upfront and Honest
I have nothing but praise for this dealership. No problems from beginning to end.
Consider other dealers
I recently bought a new Kia. The salesperson is what sold me on the dealership but dealing with others has made the overall experience horrible. Experienced problems with the car (noises, grinding) and paperwork. Although these were fixed - I never want to go back to deal with this company again. Too bad I made the mistake of buying the car there - should have really considered another dealer.
Don't trust Koon's Kia in Woodbridge, Va
Very deceitful. I purchased an 07 Tundra I assumed had issues due to paint overspray here and there. The salesperson brought out the manager who had in his hand what I thought was an accurate car fax report giving the truck a clean bill of health and insisted the truck had not been repainted. After some wheeling and dealing, I left with what I thought was a good deal on the Tundra. Well, after about 4 months I decided I like the Tundra so much, I went in to a Toyota dealership to trade-up to a 2010. To my surprise, the Toyota manager came out with their version of a car fax report that showed frame damage and would not except the truck in a trade-in! To make sure, I paid for a car fax report and yep, Koon's had knowingly doctored the report, and ripped me off! The staff there, including the finance and sales managers, are lying [violative content deleted]!