Checkered Flag BMW
Customer Reviews of Checkered Flag BMW
Review type:
Easy to work with.
Reggie is the best!
by Houdini on 09/24/2022Reggie was super helpful in explaining the benefits of bringing my BMW to the dealer service center vs any other shop and in explaining the work that my car needed. He helped me when the tech I was assigned to was too busy to get to me,… which I really appreciatedThanks for your outstanding review, Houdini! I'm very happy to hear that Reggie was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Effortless maintenance experience. This dealership is on top of everything.
by Pete on 09/01/2022I liked the ease of scheduling regular maintenance and the integration of electronic services (text updates) and calls to ensure I was aware of the status of the vehicle throughout the service process.Pete, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Above the rest
by Charles on 08/29/2022Dealership was clean and the personnel very friendly the salesman Kwame was very polite and very professional.Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
No haggle is fantastic
by Lindsey_R on 08/24/2022Our salesman William S. didn't try to upsell or come across as pushy and was mostly concerned with what I was looking for and offering ideas.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
BMW Service
by Irene on 08/23/2022Everyone one was very professional and personable. Car was cleaned as well and it looked amazing.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Cracker jack employees at Checkered Flag BMW Service
by David on 08/22/2022Joe Hawthorne and Ashley did a fantastic job taking care of me.Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Awesome Service
by John on 08/20/2022Joseph was awesome!Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service
by George on 08/20/2022My service guy was extremely responsive and friendly. It is rare to see that these days. You guys have lucked out with him.Thank you for taking the time to share your experience with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Customer Service Review
by Gary on 08/17/2022Joe Hawthorne provided outstanding customer service.Thank you for writing about your visit with us! I am happy to hear that Joe was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Day at Checkered Flag BMW
by Tina on 08/16/2022Loved William Bailey our salesman.Hi Tina, and thank you for this great review! We're happy to hear that William took care of you! They are a great asset and we appreciate all that they do. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service
by Duane on 08/15/2022Everything went very smoothly. Received the car back on time with no problems. Joe Hawthorne did a great job coordinating the progress of the work. Job well done!We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Service
by Chris on 08/10/2022Reggie took great care of me when I went in to see why my sunroof was not working. He clearly explained everything that was going on and kept in touch with me along the way while I waited. Top notch!Chris, we are so glad we could take care of all of your needs at Checkered Flag BMW. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Crazy vacation story!
by Arthur on 08/06/2022Took me in as a traveler and fixed my car in an extreme emergency circumstance. Even gave me a loaner so there was no interruption to my trip. My service advisor Jake was amazing!Arthur, thank you for your kind words about Jake and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Top notch service
by Kevin on 08/08/2022Joe is the best, always a pleasureWe can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
5 Stars
by Erika on 08/08/2022My service tech was prompt, efficient, and great with his customer service skills. They always come through when I need them and never disappoint.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Love my car
by Karl on 08/05/2022Excellent salesperson very professional and efficientKarl, thank you for the feedback! We are happy to hear about your positive experience at Checkered Flag BMW, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great Experience at Checkered Flag BMW
by Jeff on 08/01/2022Corie was great to work with once again on our 2nd BMW purchased from Checkered Flag BMW. She was constantly keeping us updated through out the ordering process, and worked hard to make sure the delivery of our X5 45e was a great… experience.Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
X3 AC SYSTEM REPLACEMENT
by Robert on 07/27/2022Service advisor keep me informed all week longWe are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
2021 BMW X5 Service Visit @ Checkered Flag BMW
by John on 07/26/2022The friendly staff and the cleanliness of the Service Department and Show Room. You feel like your in a "High Quality" Dealership.Thank you so much for your review, John! Happy customers are our goal and our mission at Checkered Flag BMW, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Exceeding expectations at Checkered Flag BMW Service
by Cynthia on 07/11/2022Longtime relationship with service personnel at the dealership; this time, working with Will Fernandez was particularly pleasant, friendly, professional and exceeding expectations. He was also informative and helpful in the most… respectful ways.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with pleasant, friendly, professional and exceeded you expectations. We hope you will give us the opportunity to help you again whenever it’s time for your next service. Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Neutralized
by Eddie on 07/03/2022I like the beginning, special care. Felt great to be there. The facility is nice and there are plenty of people to assist. Need to work on follow through though. My vehicle servicing slipped into limbo having me wait an extra day. I… was compensated 10 percent for the issue, so that felt fair. Overall, I'm going back because I have hopes it was not the norm.We appreciate your marvelous feedback, Eddie. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Delainy, thank you for your wonderful review! I'm thrilled to hear that Michael provided such a positive experience for you at Checkered Flag BMW. Communication is key, and we appreciate you recognizing his efforts. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
by Checkered Flag BMW on 08/07/2025