Checkered Flag BMW
Customer Reviews of Checkered Flag BMW
Review type:
Great Experience at Checkered Flag BMW
Trade-in of 2025 BMW X1 for 2025 BMW 330i
by Sheila on 01/23/2025updated 01/31/2025I came in the trade-in the BMW X1 that I purchased in October 2024. The salesman was very helpful in conducting this transaction. I'm now a owner of a 2025 BMW 330i. That I'm very happy with.Thank you, Sheila, for your wonderful review! We're thrilled to hear that you had a positive experience trading in your BMW X1 and that you're now enjoying your 2025 BMW 330i. Our team at Checkered Flag BMW strives to provide excellent service, and it's great to know that our salesman was helpful throughout your transaction. We look forward to seeing you again in the future! Enjoy your new ride! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Great customer service
by Joseph on 01/31/2025Serrvice provider (Joe Hawthorn) kept me informed with every aspect of what was needed to be done and as well as expected completion time for my vehicles.Thank you for your wonderful review, Joseph! We're thrilled to hear that Joe kept you informed throughout the process and that your service experience with Checkered Flag BMW met your expectations. We truly appreciate your feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Positive experience
by Nelson on 01/28/2025The technician was up front about repairs and costThank you for your feedback, Nelson! We're glad to hear that our technician was transparent with you about the repairs and costs. At Checkered Flag BMW, we strive to provide clear communication and excellent service. We appreciate your support and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Very satisfied
by Todd on 01/28/2025Joe, my service advisor, was especially helpful. The appointment was timely honored and the estimated wait time was accurate.Thank you, Todd, for your wonderful feedback! We're thrilled to hear that your experience with Checkered Flag BMW was positive and that Joe provided you with exceptional service. It's great to know that your appointment was handled promptly and that we met your expectations with accurate wait times. We look forward to seeing you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
good
by David on 01/21/2025updated 01/28/2025quickThank you for your review! We appreciate your support of Checkered Flag BMW and look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Service department review
by Trisha on 01/27/2025Transparency, friendliness, quality of service…I have a BMW dealer closer to my home but I prefer the customer service at Checkered Flag.Thank you so much for your wonderful review, Trisha! We're thrilled to hear that you value the transparency, friendliness, and quality of service at Checkered Flag BMW. It's always our goal to provide the best experience for our customers. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Another satisfied customer🫶🏽
by LaRae’ on 01/19/2025updated 01/27/2025The communication is both clear and concise.Thank you for your positive feedback! I'm glad to hear that you found our communication clear and concise. At Checkered Flag BMW, I strive to provide excellent service and clear information to all our customers. I look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Smooth buying experience
by Catherine on 01/24/2025Our salesperson, Nick, was fabulous. He made the buying process smooth and easy, listened well to our needs, and was a pleasure to work with. I appreciated the special touches like the bow on the car, keys on silver platter, and Nick… walking me through the major settings on the car. Additionally, the dealership was a comfortable setting to spend time in while waiting through the process.Thank you so much for your wonderful review! I'm thrilled to hear that Nick provided you with a fabulous buying experience and made everything smooth and easy. The special touches, like the bow on the car, truly reflect our commitment to customer satisfaction at Checkered Flag BMW. I appreciate your kind words and look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Outstanding Service
by Cassandra on 01/17/2025updated 01/24/2025My experience was outstanding and my service representative Reggie Parsels went above to provide outstanding service.Thank you, Cassandra, for your wonderful review! We’re thrilled to hear about your outstanding experience with us at Checkered Flag BMW, and we appreciate you acknowledging Reggie Parsels for his exceptional service. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Ronald Smith review.
by Ronald on 01/23/2025Great check in service. Will Fernandez was top notch. When I had a misunderstanding for drop off, he worked with the service manager to make sure I was taken care of same day expeditiously. He also explained the loaner process to me for… future visits which I really appreciated. Lounge waiting area is very nice and on par with a luxury car dealer.Thank you, Ronald, for your fantastic review! We're thrilled to hear that Will provided you with top-notch service during your visit to Checkered Flag BMW. It's great to know he went above and beyond to assist you with your drop-off and explained the loaner process for future visits. We strive to create a comfortable experience in our lounge area, so we appreciate your kind words. We look forward to welcoming you back next time! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Yearly Service at BMW Checkered Flag
by Enrique on 01/22/2025Excellent service, quick reply, very good quality in generalThank you so much for your kind words, Enrique! We truly appreciate your feedback and are thrilled to hear that you had an excellent experience with Checkered Flag BMW. We strive to provide quality service and quick responses to all our customers. We look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Coolant Leak - Covered by Extended Warranty - $3500 Otherwise
by David H on 01/22/2025Excellent Service Advisor Joe HawthorneThank you, David, for your kind words about our service advisor Joe! We’re thrilled to hear that you had an excellent experience at Checkered Flag BMW. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
A plus Service Center
by Darnell on 01/14/2025updated 01/21/2025The service was excellent! The service provider made the skills and communication was impressive!Thank you for your kind words! I'm thrilled to hear that you had an excellent experience with our service team at Checkered Flag BMW. I strive for impressive skills and communication, and it’s great to know we met your expectations. I look forward to serving you again! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Recall repair
by William on 01/11/2025updated 01/21/2025The ease in scheduling the appointment, how quickly the repair was completed, and the professionalism and courtesy of the service advisor Will FernandezThank you, William, for your wonderful review! I'm thrilled to hear that you found scheduling your appointment easy and that the repair was completed quickly. Will will be delighted to know that his professionalism and courtesy left a positive impression on you. I appreciate your feedback and look forward to assisting you at Checkered Flag BMW again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Checkered Flag BMW
by Ranking30 on 01/20/2025You won't have to worry about what they've done to fix your vehicle needs.Thank you for your feedback! At Checkered Flag BMW, we strive to meet all our customers' vehicle needs. If there's anything specific you'd like to discuss or if you have questions, feel free to reach out to us. We appreciate your support! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
I Drive an Extra 20 Miles to This Dealer
by David on 01/20/2025I'm picky about how my 2008 M3 is maintained and your employees make me feel they are careful when working on it. My Service Advisor informed me of a special 3 year oil change deal that will save me several hundred dollars.Thank you for your fantastic review! We're thrilled to hear that you trust us with your 2008 M3 and appreciate the care our employees take during maintenance. It's great to know our special oil change deal is a benefit for you! We look forward to serving you again at Checkered Flag BMW in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Vehicle Recall
by Brian on 01/19/2025Great service. In for recall and all went greatThank you, Brian! We're thrilled to hear that you had a great experience with our service while handling your recall at Checkered Flag BMW. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
X5 service visit
by John on 01/12/2025It was easy to explain the work needed- parts needed were ordered. Loaner vehicle was supplied for several days while service was performedThank you for the wonderful 5-star review, John! We're glad to hear that explaining the work was easy and that your experience with the loaner vehicle went smoothly. At Checkered Flag BMW, we strive to provide excellent service to our customers. We look forward to serving you again in the future! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
BMW Representation is Top Notch!!
by Michelle on 01/03/2025updated 01/13/2025The attendant (Jason Hill) who assisted me on my visit on 12.23.24 was exceptional. He was professional and very attentive. I enjoyed my interaction with him. He represents the BMW corporation well.Thank you, Michelle! I'm thrilled to hear about your exceptional experience with Jason during your visit to Checkered Flag BMW. I take great pride in our team's professionalism and attentiveness, and it’s wonderful to know that Jason made such a positive impression. I look forward to seeing you again soon and appreciate you sharing your experience! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Excellent customer service
by Larry on 01/11/2025Joseph was great! He was able to fit me in without having an appointment.Thank you for your wonderful review, Larry! We're thrilled to hear that Joseph was able to assist you promptly at Checkered Flag BMW. We appreciate your feedback and hope to see you again soon! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
Thank you, Christopher! We truly appreciate your positive feedback about your experience at Checkered Flag BMW. I'm glad to hear that you liked our no haggle pricing and found our dealership to be clean and modern. It's great to know that Mike Russell provided you with friendly and straightforward service. We look forward to welcoming you back for your next visit! Sincerely, Ashley Harrison - General Manager - aharrison@checkeredflag.com - (757) 490-1111 Ext. 2210
by Checkered Flag BMW on 06/30/2025