Ourisman Honda of Tysons Corner
Customer Reviews of Ourisman Honda of Tysons Corner
Review type:
Review of Ourisman Honda of Tysons Corner
2024 Accord Hybrid Touring
by Jesse M on 05/06/2024The customer service was excellent and answered any questions I had. Juan did attend to any need I had was very helpful. And the test drive portion was very easy. I definitely recommend the dealership.Jesse, we're glad to know Juan and our team at Ourisman Honda of Tysons Corner were able to provide you with excellent service. Thanks for recommending us! Enjoy your new ride.
Great Experience
by Dominick Butler on 05/01/2024Ask for Dominick, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Great service and he know the stuff. He sent pictures and videos of car… requested. Walk you through the car, features, and the warranties. Dom was a great salesman. When we mentioned any concerns, he was quick to address them with no hesitation. Very straightforward and very transparent with price. Worked with us when the price was a little out of our budget and overall a great guy. Definitely coming back here again. I love my new ride. Thank you Dom!Dominick, it's fantastic to know that your namesake provided such excellent service at Ourisman Honda of Tysons Corner! We're glad he could make the process smooth and address all your concerns. Enjoy cruising in your new ride!
Great attention to detail- love the free coffee
by Ab on 05/01/2024Service was done promptly. Minor issues was resolved speedily as well. Like the text communication.We really appreciate you taking the time to leave Ourisman Honda of Tysons Corner this awesome review, thank you!
Excellent Service
by Peter Marquez on 03/29/2024Victor Sanchez is an excellent service advisor; he gets you in and out with no bullcrap like some of the other dealerships around DC. I'd definitely recommend Tysons Honda for either sales or service.Peter, we're glad to know Victor provided you with an excellent service experience at Ourisman Honda of Tysons Corner. Thanks for choosing and recommending us! We look forward to serving you again! Safe travels!
Amazing service!
by Ais on 02/19/2024Steve Farr was very helpful and engaging with overall car services. He explained process and services. There were no other issues or added costs/concerns. I appreciate the honestly. I will recommend Steve and team for all my Honda car… services.We're glad to know that Steve and our team at Ourisman Honda of Tysons Corner provided you with an excellent service experience. Your recommendation means a lot to us, thank you! We look forward to assisting with your future car services.
Holiday repairs
by Tom on 12/23/2023Was expensive but got it done during the holidaysHey Tom, thank you for choosing us! We'll see you next time. Safe travels!- The Ourisman Honda of Tysons Corner Team
Courteous and quick
by Sailor on 12/10/2023Easy drive in experience.Thank you for your confidence in Ourisman Honda of Tysons Corner, and for your business. We are grateful to have you as a customer!
They accommodated me even though I was late due to traffic..
by Majid Kazi on 11/21/2023The best you in the area. Trust me I have used other dealers but they aren’t as good in sales or services as Ourisman.Majid, we appreciate your high praise for our sales and service teams at Ourisman Honda of Tysons Corner. Thanks for choosing us over the competition!
Great Place to Lease a Car
by Tiziana on 11/03/2023Raihan and Derek were very helpful and made the process painless. They had the car I wanted and handled the paperwork quickly and efficiently. The process was excellent, much better than another local Honda dealership I dealt with… previously. If you're looking to lease a car from people who make you feel welcome and know what they're doing, Ourisman Tysons Honda is a great place.Tiziana, it's great to know that Raihan and Derek were able to assist you efficiently at Ourisman Honda of Tysons Corner. We're glad your experience was a positive one! Thanks for choosing us for your automotive needs.
Great sales experience
by Jorn Wegter on 10/26/2023Very smooth sales experience, thanks to Ozcan, who has been great: professional, polite and trustworthy.Jorn, we're delighted to know that Ozcan provided a smooth sales experience at Ourisman Honda of Tysons Corner. We appreciate your kind words and trust in our team!
Wonderful experience!
by Jing on 10/13/2023Ivan is a trusted advisor in recommendations on what services and parts I need. I had great experience every time from dropping my car and picking up it. He took care of everything needed and I got a well maintained and serviced car back.… Thanks a lot Ivan and team for your professionalism and great customer service!Jing, we're delighted to know that Ivan and our team at Ourisman Honda of Tysons Corner provided you with such a great experience. We strive for professionalism and top-notch customer service! Thanks for the review!
Excellent Service experience. Andy was very professional and prompt.
by Gokhan Akinci on 09/13/2023Convenient reception. There was no wait time. The service advisor Andy was knowledgeable pleasant and prompt. Shuttle serve worked well.Hey Gokhan, we're glad to know you had a prompt service experience with Andy at Ourisman Honda of Tysons Corner! We appreciate your feedback and shall see you next time. Safe travels!
Horrible Service staff!
by Jerry on 09/12/2023My car was stopped in the road due to the alternator was dead caught off guard. The dealer helped me to replace the alternator and a new battery. I appreciate their work. However, After I drive my car to pickup my daughter and came back to… my house, my was dead AGAIN! I called the staff who served me and he told me that they can not send technicians to my house, I have to tow my car to their dealership and promised to reimburse the cost. They recommended me a tow truck company and I met the tow truck in the second day morning. The driver of the Dow truck found the reason of the car was the link of the positive end was loose and he said he did not have the tool to tighten the screw. So I have to go to the dealership. The staff served me was not there because it was Saturday and other people helped me to tighten the screws and asked me to contact the original staff for the reimbursement. On Monday, I asked the staff for the reimbursement and he refused and said the dealership only reimburse “the towing fee”. What a dealership staff!Jerry, We're disappointed to read about your experience. It's important that our customers feel taken care of and it seems we've missed the mark here. We'd like to look into this further for you regarding the reimbursement issue as well as any other concerns you might have had during your visit with us. Please reach out at your earliest convenience so we can work towards a resolution together. Thank you, Ryan Parton - Service Director - ryan.parton@ourisman.com
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by Damella Lovelace on 08/22/2023Had car serviced by silver team. Time, the silver team leader took the time to review service options and the one item that really needed attention - alignment Completion of service took only a little longer than estimated, which is not an… issue since I would rather the service technicians take as much time as they need to do the job right. I have been a customer at this location since 2022. Continue buying Honda and continue returning here..We're glad to know that our Silver Team at Ourisman Honda of Tysons Corner was able to provide you with the service and attention your car needed. We always aim for thoroughness over speed, so we appreciate your understanding! Thanks for being a loyal customer since 2022 - here's to many more years together!
Good visit
by Andrew Griffith on 08/15/2023They did what they told me they would doHey Andrew, we're glad to hear that we delivered on our promises. Your satisfaction is important to us, and we appreciate your feedback. We look forward to serving you again in the future! Safe travels!- The Ourisman Honda of Tysons Corner Team
Excellent service
by Hawk Service 2023 on 08/03/2023We had a good service experience. Service tech, Victor Sanchez, was great. Overall great place for service. Organized, competent, and polite.We're glad to know you had a positive service experience with Victor and our team at Ourisman Honda of Tysons Corner. We appreciate your kind feedback and shall see you next time! Safe travels!
Polite & Prompt
by J Lee on 07/25/20236 year old car. Brought in for A/C repair. Fixed at no charge per Honda extended warranty. Service rep very polite and helpful. Overall very professional and customer oriented.Thank you for the kind review! We're so glad we could assist you with your AC and we hope you won't hesitate to reach out if we can be of service again in the future! - The Ourisman Honda of Tysons Corner Team
Service is reliable
by Satisfied customer on 07/18/2023Competitive and reliableThanks for the great review! We look forward to your next visit with us here at Ourisman Honda of Tysons Corner!
Worst dealership ever!
by Gil on 09/20/2019If you are military, and if your home of record is in another state that you want to register your vehicle (mine is Florida), then do not, I say again, do not purchase a vehicle from this dealership!!!!!! I would give them a negative 1000… stars if able. In my 25 year military career, i have never seen such incompetince, inaction, failure of leadership, and overall clown show of an organization. From general manager, to finance director to title, they are all pathetic. I was stationed in Japan, and coordinated purchasing a vehicle in time to pick it up the day after I landed. I went to the dealership, approved by outside financing, and was told by Jesse (he better be fired by now), in such a condescending and demeaning tone to my wife, that the dealership had to file my military exemption to tax and title charges, and register my car in Florida. Despite both my wife and I knowing this was wrong, the look on her face could kill a man, we turned over all of the paperwork to the dealership, “and we will not charge you to process your paperwork due to your military service”. As my 30 day temp tag was about to expire, I called to asked the status of registering my car. This was after I made two calls earlier in the month. I got nothing but unanswered calls with no voice mail. I called 20 times in one day!!!! Finally, I broke down, drove over to the dealership, and dealt directly with the Finance Director. A great person, but ability to get to a solution was non-existent. Nor did he ever call, email me or notify me in anyway what they were doing to provide me resolution. I had multiple conversations with the General Manager, who clearly does not know how to manage his team, get results or follow through. The final idiot in this process is the Title clerk, who firing doesn’t do justice. Thanks Crystal! If you are looking for a Honda, go ANYWHERE else. And Ourisman as a whole is a JOKE. Apparently, Ourisman Honda and GMC “are two different corporations, so we are not sure why they did what they did for you and your wife when you bought there!!!” Exact same process, two completely different procedures and outcomes. I pray to all of my fellow service members, STAY AWAY. And USAA, if you care about military members, remove these hacks from your car buying service!
Phong, we are grateful for your review. Thank you from all of us at Ourisman Honda of Tysons Corner!
by Ourisman Honda of Tysons Corner on 04/25/2025