Customer Reviews of Koons Tysons Chevy GMC
Review type:
Left OBD2 device unplugged
by Joanne on 05/30/2025We use this dealership as we have fully electric vehicles (EV) and this dealership's service department has high EV volume, and adequate trained service personnel and equipment for EVs. We have been to other closer more convenient… dealerships for service and encountered technician scheduling, and parts and equipment availability issues. Koons Tysons Chevrolet has always been able to accommodate our needs in reasonable times without unanticipated delays we encountered elsewhere. The only problem we have encountered was failure to reinstall our Virginia state mileage tracker on the OBD port after servicing the car.Always great service. Got my car in and out of service sooner than expected
by JS on 10/17/2024Easy to make an appointment. Real time status updates. Just great all around.We really appreciate your feedback! Thank you for choosing Koons Tysons Chevy Buick GMC.
Great service
by Eric hedlund on 09/26/2024Car was serviced ahead of scheduleIt was our pleasure to complete your service ahead of schedule! Thanks for noting our efficiency here at Koons Tysons Chevy Buick GMC!
Eric, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Awesome job quick and easy
by Neo on 08/16/2024updated 08/23/2024Great customer service and clean facilities easy going crew attentive to detail tooThis review is music to our ears! Thank you for choosing Koons Tysons Chevy Buick GMC.
Always great service!
by John S on 07/23/2024Koons GMC of Tysons Corner always provides excellent service! Highly recommended.John, it was our pleasure to assist you. Thank you from all of us here at Koons Tysons Chevy Buick GMC!
Professional.
by Guy Fansler on 06/13/2024Service was fast. The service rep. Was friendly and knew my vehicle. He explained everything. I am happy with the service.Guy, we're glad to hear you had a positive experience with our team at Koons Tysons Chevy Buick GMC. Thanks for sharing your feedback!
Good service on my vette
by Josh F on 03/26/2024Attentive. Koons works with you to get the repairs.Josh, it was our pleasure to assist you. Thank you from all of us here at Koons Tysons Chevy Buick GMC!
Efficient, Effective, and Thorough Routine Service on my Chevy Bolt EUV
by Herb S on 02/22/2024Koons team reached out to recommend the routine service for my Chevy Bolt EUV. Once scheduled, we needed to change to resolve a conflict. That was done well and without hassle. When I arrived, the service team kicked into gear, had all of… my data ready to go, took the car, and finished the routine service call ahead of schedule, and I was on my way out (with a complementary car wash, to boot!). A very efficient, effective, and thorough service call!Herb, it's great to know that our team at Koons Tysons Chevy Buick GMC was able to provide you with an efficient and hassle-free service experience. We're glad we could get your Chevrolet Bolt EUV back on the road quickly! Thanks for sharing your feedback.
Service
by Tarek heiba on 02/11/2024They professional and responsible specially Mr. Donovan the one i deal with him all the time. He’s a great person. Good attitude all the time.Tarek, it's great to know that Donovan and our team at Koons Tysons Chevy Buick GMC provided you with a professional experience. We appreciate your feedback, and will be sure to pass along your kind words!
Love my GMC!
by MelB on 10/08/2023I use Koons valet service. It’s great! They pick up my beautiful GMC and deliver it when the service is complete. Jonathan was my service advisor. I was concerned about the work that was due, but he advised me on what was necessary and… what could wait in a couple weeks. I was grateful for that. My GMC Acadia is my baby. They took good care of it. Runs great. New brakes, no more leaky tail lights and suspension is tight and safe. Will continue taking it to Koons.We're delighted to know you had a great experience with our valet service and that Jonathan was able to provide helpful advice. We appreciate your trust in Koons Tysons Chevy Buick GMC for taking care of your beloved GMC Acadia!
Once again
by rtrdengr on 07/24/2023I have used Koons service for both our vehicles. They continually meet or exceed my expectations. Most recently, they replace several failed parts from a previous repair. No question about warranty coverage....it just happen. Capable… service and integrety, what more could you want.Thank you for choosing Koons Tysons Chevy Buick GMC for your vehicle service needs! We're glad to hear that our team consistently meets or exceeds your expectations. Your satisfaction is important to us, and we appreciate the positive feedback. Drive safely, and we look forward to serving you again in the future!
Always Excellent
by Happy Duramax Owner on 07/14/2023Koons service is always excellent. They go out of their way to make sure the work is done completely and on time. Bill Appel is the best in the business.Thanks for the great review! We're glad to hear that Bill and our team at Koons Tysons Chevy Buick GMC have consistently provided excellent service and completed your service work efficiently. We appreciate your feedback and look forward to seeing you again soon!
Know before you go. Koons, Tyson's GMC service is the best.
by Jake A on 07/08/2023I highly recommend Koons, Tyson's GMC for their professional GMC service center. My service advisor is Bill Apple who gives great customer service with his professional advise. He makes sure that my car stays in great shape.Thank you for the recommendation! We're glad to hear that Bill provided excellent customer service and took great care of your car. Your support means a lot to us at Koons Tysons Chevy Buick GMC. Have a wonderful day!
Great service
by Mike Boland on 06/25/2023The service department is so great. The service people i dealt with were great and my car was done on a timely manner. I highly recommend Koons.It was our pleasure to serve you in such a timely manner, Mike. Thank you for your kind words and this 5-star review of Koons Tysons Chevy Buick GMC. Keep us in mind for any future needs!
Consistency
by Four year customer on 04/12/2023Koons service tells me beforehand what they will do and then they follow through. Appreciate Bill especially.Thank you for taking the time to leave us a review! We're thrilled to hear that our team at Koons Tysons Chevy Buick GMC, especially Bill, has consistently provided you with excellent service. We appreciate your loyalty and look forward to assisting you again down the road!
Tire repair
by Galan Murphy on 03/27/2023I came in without an appointment and the service department was able to patch my tire using the warranty.We are happy we could help, Galan! Thank you for trusting Koons Tysons Chevy Buick GMC with your business and your vehicle. Have a wonderful day!
Outstanding service at Koons Tyson.
by Santiago Lopez on 11/21/2020Fortunately Koons Tyson was able to fix the center console of my 2018 GMC Yukon Denali where the latch was getting stuck. This was so annoying and glad David Lineham ordered the part and the tech were able to replace it. Communication from… keeping me updated when the part came in, reminder to set up an appointment to keeping me abreast of the work itself was superb. All within the warranty period that I inherited from the last owner.Santiago - We are happy to hear that our team could help with the repairs to your 2018 GMC Yukon Denali! Thank you for supporting us with a fantastic review. If any future issues should arise, we will be here to assist you.
Great customer service from a great employee!
by Eric Diy on 11/18/2020Victor is very professional and knowledgeable. He was keeping me posted in a very timely mannerEric, thank you for the review! We couldn't be happier to hear that Victor took good care of you here at Koons GM Corner, and we will certainly let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!
Great Customer Service
by Ross Mirmelstein on 07/01/2020Was greeted immediately on arrival (I was 30 minutes early). Car was mover to service shortly after arrival. All work was completed promptly and I was appraised of necessary additional work, which I approved. Very happy with this dealer...m… ust be why I have been a satisfied customer for 20+ years.Great customer service 👍
by Russell on 02/13/2020I'm very satisfied with them. Knowledgeable & HelpfulRussell, thanks so much for writing us a review! We're thrilled to hear that our team took care of you.
Gtreat Service
by In and Out on 02/12/2020I arrived and was greeted very quickly Explained what I wanted done and the vehicle was taken away. Within an hour it was returned with everything done. You can't ask for anything more than that.Thank you for the kind review! It was our pleasure to work with you here at Koons GM Corner Service. We look forward to your next visit!
- Instant Financing
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Television
- English
- Spanish
Joanne, we're delighted to hear that Koons Tysons Chevy Buick GMC has been able to meet your EV service needs efficiently. We apologize for the oversight with the Virginia state mileage tracker and appreciate you bringing it to our attention. Thank you for choosing us!
by Koons Tysons Chevy Buick GMC on 06/02/2025