Lindsay Volkswagen of Dulles
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Customer Reviews of Lindsay Volkswagen of Dulles
Review type:
Tiguan
by Crystal on 08/16/2024
Anoop Singh was very knowledgeable of the cars I test drove. He had a lot of patience with me test driving different cars.
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The following reviews are more than two years old. They are not included in the overall rating.
258 reviews
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Bought CPO 2011 VW Jeta
by quanack on 12/27/2014Great experience and great sales staff. Found a great car that fit our budget and our needs. This is a car for our daughter's first car and you can't go wrong with German engineering.Thanks for writing about your experience at Lindsay VW. I hope your daughter loves her new car. Thanks for the opportunity to earn your business, Jerry Holloway General Manager
Friendly and Helpful
by wade94vette on 12/24/2014We came to Lindsay VW to look at a 2012 CC on a Sunday that I found online. Being from the Hampton Roads area we were traveling to Sterling to see the car. The salesman was helpful while we were online and on the phone. They were waiting… when we arrive and we got the deal completed and the had us on the road home in less than 2.5 hours. The consideration they showed us was appreciated. I am happy with the purchase and the experience was much better than the normal experience in buying a carThanks for driving from Hampton Roads! I'm happy we could make the car buying process easy and FAST :) Enjoy your Lindsay VW! Happy New Year, Jerry Holloway General Manager
Excellent experience
by JettaIstGut on 12/21/2014Lindsay Volkswagen is an amazing dealership. We got a great deal on a new 2014 Jetta TDI. When we brought it back to for the two week check up we noted that the intermittent windshield wiper was not working. The friendly service staff gave… me a loaner car and updated me every day on the status of the repair. Unfortunately, they found a more serious factory defect, but VW corporate stepped up and replaced the car at no cost to me. The experience has confirmed my confidence in the VW brand - total class and professionalism. Everyone I have dealt with at Lindsay Volkswagen has been friendly, knowledgeable, and professional. I would strongly recommend this dealership to anyone looking for a new or used car, and I cannot praise the service staff enough. I have bought many cars and dealt with many dealerships, but Lindsay Volkswagen is by far the best I've ever experienced.Thank you for taking the time to write and your patience to make this right. Lindsay as a dealership and VW as a manufacturer, value all of our customers. Thanks for giving us the opportunity to demonstrate that commitment. Safe, happy driving and we'll see you for your next routine service. Jerry Holloway General Manager
Outstanding sales experience
by diazaq56 on 12/11/2014The Sales Team at Lindsay VW are outstanding! I dealt with Mr. Simon Chu -- very professional, knowledgeable, friendly, and courteous. He made my 'buying experience' quite relaxing and enjoyable. I can quite honestly say that the whole… team at Lindsay VW are the same -- efficient, helpful, and without the aurua of a 'hard sales' approach. I most highly recommend visiting and purchasing your next Volkswagen vehicle from Lindsay VW -- you will not be disappointed.Awesome that you took the time to write and thank you for the compliments. We strive to make the buying experience, easy, and (hopefully) enjoyable - so happy to hear we didn't disappoint. Enjoy your Lindsay VW, Jerry Holloway General Manager
Customer Service
by grb61 on 12/04/2014I was looking into leasing a new car by making inquiries on line with several dealerships. Only one responded with a friendly, non-scripted email. Josh Pidek was and is our representative or partner from Lindsey VW. The customer care… provided by Josh and the team at Lindsey was exceptional and by far the best experience that I and my family have ever experienced at a car dealership, and many other places for that matter. The Jetta is a great car too!Thank you! Thanks for writing and thanks for the kind words. We certainly appreciate your business and love to hear that you had a wonderful experience. We treat our customers, just as we want to be treated when we are "customers'. I am very happy to hear that we did not disappoint. Have a great day! Jerry Holloway General Manager
Excellent Customer Service!
by Patmagic on 11/29/2014Everyone was so very nice and there was no pushiness to buy! Mr. Bob Derby connected us with Charles Nguyen who did an wonderful job! It was a distance to travel but, was very worth the time. When it is time to get a new car we shall… return to Lindsay VW!!! Best Regards, Patrick & TereBest car buying experience ever!!!
by Farah_Thomas on 11/13/2014I purchased a VW Eos from Lindsay Volkswagen a week ago. My salesperson, Bob Derby, is the BEST!!! He was extremely helpful and professional, he answred all my questions and was very patient with me. Everyone at Lindsay Volkswagen was… pleasure to work with. I would highly recomment Lindsay Wolkswagen!!Thank you so much for sharing the positive experience you had with our team member, Bob Derby! We are so happy to hear he provided you with the information and courtesy we believe all of our customers deserve!
BEST BUYING EXPERIENCE EVER!!!
by lcjones on 11/12/2014Me and My Husband just bought a Certified Pre-Owned VW Touareg from Lindsay VW! I don't think we have ever had a better buying experience anywhere! Our salesperson was Kaela Kalkhoff and she was so helpful and knowledgeable! We came from NC… to buy this vehicle it was over a five hour drive and we would do it all over again! Everyone at this dealership is very friendly and helpful! The next time we are in the market for another VW we will be buying from Lindsay! The only thing I hate is we don't live close enough to have our vehicle's serviced there! If you want to buy a car and get EXCELLENT SERVICE then you should buy from Lindsay VW!Thank you so much for sharing the positive experience you had with Kaela and the rest of our Lindsay VW team! We are so pleased they were able to assist you and your husband in finding the vehicle you wanted at a price that worked for you. We appreciate you making the trip all the way from NC!
Exceptional Personal Service
by Cowsense on 10/20/2014Looking for a good value certified pre-own vehicle and came across the VW Tiguan on Lindsay Volkswagen website. Received a response and a phone call from Clyde Htoon who was very personable on the phone and email and did not push for a… hard sale. He simply asked me to let him know when I'm ready to do a test drive. Met with Clyde and bought the car the next day. We did not shop anywhere else because Clyde was so great to work with and it was one of the best car buying experience we had. We didn't feel pressured to have to buy it and we believe that is the main reason it was so enjoyable to work with Clyde. The whole process went smoothly and we will definitely return to Lindsay VW for all our future purchases as long as Clyde is there.Traveled from Baltimore area to purchase at Lindsay
by MD_customer on 10/16/2014We were looking for a very specific 2015 VW. Josh Pidek at Lindsay searched the area and could not find it. He then searched the east coast and eventually found what we wanted, at a great price, so we did not need to place an order and wait… 90+ days. He was very friendly and professional, and seemingly tireless! He always responded quickly and completely to emails. We did not receive this level of service form our local dealer (near Baltimore, MD), so we purchased from Lindsay. I would definitely recommend them (and Josh!). It was worth the trip from Maryland.We are won over.
by rhino01 on 09/12/2014My wife wanted a more fuel efficient vehicle so we looked at some diesel options. We were greeted by Kasey who was energetic and very knowledgable. We explained that we wanted to look at several vehicles. After getting some requirements… from us, he prepared some vehicles to test drive. After each test drive, he had the next vehicle ready and gave us any assistance we asked for. We even tested a Touareg TDI to compare to a Jeep Grand Cherokee diesel. We ended up coming back to buy a Golf TDI. We had a great sales experience. It was a better experience than we had at a BMW dealership that we bought two cars from. We ended up coming back for the Touareg TDI even though it was more expensive than the Jeep. We had such terrible experiences with the multiple Jeep dealerships that we found the more expensive vehicle worth it for the level of service. Everyone was enthusiastic about making sure we were taken care of and asking sure that our questions were answered. They also like to make sure we were hydrated. We were always offered beverages. We would whole heartedly recommend this dealership to anyone looking at a VW.Thank you for taking the time to share this positive feedback! We are so pleased to hear that our entire team provided you and your wife with the high level of courtesy and attention we believe all of our customers deserve.
Very Pleased with Lindsay
by marylander4 on 09/08/2014I purchased my new VW Passat from Lindsay, despite living in Maryland. It was worth the drive, because they had the best selection of cars, and could easily title it for me in Md. Marc W. was an excellent salesman, and I was treated very… well. I had dragged my young daughters around to several Maryland dealers, but when we pulled up to Lindsay, they quickly noticed the difference, and so did I. I feel very good about my purchase here, and very confident about the quality of the Passat which I expect to have for many years to come. The gas mileage savings from the new diesel engine, will offset my car payments by a lot. Now it's a pleasure to sit in rush hour traffic going into DC every day in my cool new car!Great car buying experience at Lindsay VW.
by lanimall on 08/08/2014Can't say enough good things about my car-buying experience at Lindsay VW. Marc W. was really helpful, knows the cars really well, understood what we wanted/needed, and never made us feel like he just wanted our money (like unfortunately so… many other car salesmen). I'm a happy 2014 VW passat driver now and will return to Lindsay in a heart beat for another VW when the time comes (in a very long time I hope)! Thanks Marc for your great service!Grea car buying experience
by patriots4 on 08/05/2014Marc W. went above and beyond...really made this car purchase smooth..First VW Sales and Lindsay Experience
by bristowbob on 06/30/2014I started my inquiries online, but was interrupted by a 2 week business trip. The sales rep answered my questions while I was on the road, so we kept the conversation going. When I returned, I went to Lindsay's VW dealership in Sterling, VA… to test drive a Passat TDI SEL and was instantly impressed. The deal went smoothly, and I felt comfortable that they had answered all my questions. While I waited for the paperwork, I was introduced to the management, service manager, and service reps. Not quite like buying a more expensive Euro sedan, but very close. I did my homework, and heard no false stories from the sales rep. Overall, a relatively stress-free, nonsense-free buying experience. I have returned for the VW Double Check 1000 mile review and was very pleased with that experience too.Lindsay VW - First and Last Stop for Car Buying
by roadjet on 06/24/2014This was my first totally on-line, long distance car purchase. I researched a specific car for over 2 months and trended prices before finding this little jewel. I thought I would be apprehensive and instead the salesman was quick to… re-assure me along the entire process. This was by far the best car purchase I have ever made. The salesman answered all my questions, all my many....many phone calls. The pre-approval process was by far the quickest I have seen. The Price was outstanding and even 6 weeks later cannot be beat in the entire US by any private seller, off dealership or even VW World Auto certified dealers PERIOD. Plus this being certified, you can rest assured that it has factory coverage well past the 3/36 by adding an additional 2/24. Finding a low mileage, one owner car just under 13K meant that there is plenty of warranty left. I was unfamiliar with the shipping process and used it instead of flying or driving over 1100 miles to pick up car. It was a slower process over a more direct approach, but that was my choice and they did everything they could to get the car to me as quickly as possible. When the car arrived it had some light cosmetic damage from shipping that they quickly worked to fix for me. Even when the permanent registration and plate did not arrive due to slow out of state DMV processing, they promptly sent me updated temporary tags so I was covered. Hands down, they inherited a repeat customer. My only regret was not being able personally shake their hands and thank them for making this the BEST overall car purchase in my long list of 25+ over the years. More dealerships should take a lesson from the Lindsay playbook. I truly feel like part of the family now.Rude response from the salesperson
by rrr1 on 06/20/2014I did not give out my real name and did not give out my phone number just so I don't want to be harassed (which had happened in the past). I specifically asked for a vehicle - it's on the road price. One Mr. Joseph B communicated with me… and wanted me to call him and wanted me to go there. I insisted on the price. When I asked why can't he just give me a price - here is his response- Hi, Becuase most real customers. Use their real name and have no problem speaking to me once I have already give them a price. Sincerely, Joseph B Master Certified Volkswagen Specialist [Phone number removed] Lindsay Volkswagen of Dulles 22455 Cedar Green Rd. Sterling,VA 20166 [HTML removed] We are Washington DC's #1 Volkswagen Dealer in Customer Satisfaction. Don't settle for 2nd best!We appreciate your feedback. We apologize for the miscommunication you experienced. Our management team has been notified of your concerns and is available to help address them, but in order for us to help you, we will need accurate contact information from you. If you are willing to provide us with this, someone can reach out to you. Simply email us your name and contact info. to support@lindsaycars.com. Thank you.
Got what I asked for
by starbird on 11/30/2010After our Tiguan was totaled, and I approached dealers about getting a replacement, only this dealer was willing to see if there were any blue Tiguan's with a beige interior heading over on the boat for us. That, and they offered the 1.9%… VW financing that other dealers told me we couldn't have, and matched the zag.com pricing other dealers were offering. They kept me informed of where the car was at all times, and helped me managed the convoluted VA taxes and tags I was trying to avoid by sticking with a MD dealer. The finance guy was helpful and was willing to work with me when I noticed a mistake in his calculations. It was worth driving out to Dulles to get it (plus they reset the low tire pressure sensor on our rabbit which had been bugging me for weeks for free).Service center is such a drag...
by michieshepherd on 08/19/2010I had always been a fan of Lindsay Volkswagen untill recently. They had the Coil pack recall so i took my car in about a month ago and then my car started to bogg. I took it over to a good friend of mine to hook it up to a machine to figure… out what was wrong and he told me the #2 coil was misfireing... ( did they do the recall? ill let you decide ) so i took it back to them for them to actually do the recall and told them that the #2 coil was misfireing. I sat and sat and sat there in the waiting room and finally after about 1 1/2 hrs i went up to the counter and asked them what is going on? i only came in for the recall... well guess what... they plugged it up the their machine to give me a laundry list of problems with my car and made me pay them $75 for hooking it up to their machine. First off i didn't need all of that info in the first place, I only wanted them to fix what they should have done the first time i went in there... Then they cont to tell me they "had" to hook it up and they "have" to charge me the $75. I will never go back there ever again! Also, when i left my car still bogg so did they fix the problem... NO! they will rob you at any chance they can get. Also, i called them back to figure out what can be done about this and do you think they called me back? NO! there service center SUCKS!!! here i am with a broken car that still needs the recall of coils. Now i have to go out and use my own money for the coils! Why do a recall if they dont fix it?Once a good place to go
by col_debugger on 06/02/2010I used to think that Lindsay VW was unique among dealer repair shops in that they had done good service at competitive prices. Used to. After my last two maintenance visits I noticed that my MPGs was continuously going down. At first I… believed it was the new tires I had installed. However, one thing I have noticed in the 100,000+ miles I've driven my Golf TDI is that as the oil got older, the fuel economy tended to drop. I decided to chance going to a local oil changing place (not jiffy lube) and almost like magic my MPG was back to normal after that oil change. Seemed rather coincidental to me. They have also charged me for tire rotations which were never performed. On my last visit there they returned my car with a mark from the front fender to the rear door, which of course they had nothing to do with. I have moved on from Lindsay.Worst experience ever! Not to be trusted! [violative content deleted]!
by veedubber26 on 03/05/2010If you want ripped off, lied to, and treated like another number, this is the dealership for you. They'll make you feel comfortable with your decision, then next thing you know they're stabbing you in the back. They don't care about you,… just want your money.
Volkswagen Tiguan
Volkswagen Taos
Volkswagen Atlas
Volkswagen Jetta
About our dealership
Thank you for your kind remarks of Anoop! We appreciate your patronage and are pleased your buying experience was enjoyable.
by Lindsay VW Dulles on 08/19/2024