Awarded 2014, 2015, 2016, 2017

Lindsay Volkswagen of Dulles

Awarded 2014, 2015, 2016, 2017
Today 09:00 AM - 06:00 PM
Open Now
Sunday
12:00 PM - 05:00 PM
Monday
09:00 AM - 09:00 PM
Tuesday
09:00 AM - 09:00 PM
Wednesday
09:00 AM - 09:00 PM
Thursday
09:00 AM - 09:00 PM
Friday
09:00 AM - 08:00 PM
Saturday
09:00 AM - 06:00 PM

Customer Reviews of Lindsay Volkswagen of Dulles

4.7
Overall Rating
(87)
Recommend: Yes (80) No (7)
Write a review: Sales | Service
sales Rating

Friendly staff with quick results

by novael24 on 02/10/2018

Bought a used Civic and was treated with great customer service from all staff. My salesman Bob answered all of my questions, and most importantly, got me out of there in a timely fashion. The fact that I didn't spend all day in the dealership makes my experience a positive one.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

195 Reviews
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sales Rating

Friendly staff with quick results

by novael24 on 02/10/2018

Bought a used Civic and was treated with great customer service from all staff. My salesman Bob answered all of my questions, and most importantly, got me out of there in a timely fashion. The fact that I didn't spend all day in the dealership makes my experience a positive one.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes

1 Comments

sales Rating

Great Experience

by BWhitehouse on 01/21/2018

I sought out information about a new 2018 Tiguan SEL and was contacted very quickly. I could tell immediately that the folks at Lindsay were willing to guide me through my first car buying experience at my pace. I really enjoyed everyone I met at the dealer and they were especially friendly and helpful. Most importantly Bob, my salesman, did a great job of explaining the ins and outs of the pricing and financing options for my new vehicle. Upon arrival to pickup they catered to my needs and were quick and understanding of some minor scratches I found on the car from shipment. Within an hour they had the car fully fixed and ready to go. They gave me a very fair trade in value on my old vehicle as well. All in all my experience with Bob Derby and Lindsay Volkswagen was incredible. I would highly recommend giving them a call and let their high quality work and standards do the talking. I have already given their name to a friend who is interested in a new Volkswagen and plan on coming back here for my next vehicle down the road. Thank you Bob and Lindsay VW!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Service!

by Katherine on 01/16/2018

I came in for my first 10,000 mile service. I did not have an appointment, and was in and out in about an hour! Very friendly employees and very nice waiting area. They even washed my car Wow, how nice is that?! Five stars all the way, couldn’t have been better!

  • Recommend this dealer? Yes
service Rating

Best VW service in VA, MD and Wah DC

by MANNY88 on 01/16/2018

I tried other VW service, but this service place for VW is the best, They are very friendly and accomodating, They will explain to you , what need to be done to your problem. Very prompt with the time frame for pick up, and when it is done, they will you the car newly wash. I highly recommend this place.

  • Recommend this dealer? Yes
sales Rating

Great place to buy and service a new car

by Cdurand on 01/12/2018

Over the past 10 years I purchased 5 cars from them, customer service for both sales and service is outstanding. My best experience was this past week with salesperson Simon Chu and finance manager Larry Schiro, they really worked with me on getting me the best possible deal, no other VW dealers in the region could match it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

3 Comments

sales Rating

Amazing Car Buying Experience!!

by 5happyhammonds on 01/10/2018

Upon arriving to the dealership, we were greeted by Mariya Dimitrova; our sales rep. She opened the door for us and made us feel right at home. She was extremely knowledgeable and it was immediately evident that she loves what she does and wholeheartedly believes in VW. Every step of our car buying experience was incredible! I never felt pressured at any point and by the time we finished, we knew everything about the 2018 VW Atlas due to Mariya’s meticulous attention to detail. In all our years of buying vehicles, Mariya was by far the best sales associate we have EVER worked with. If you’re in the market for a new VW, we strongly recommend Mariya and Lindsay VW of Dulles! They are a cut above the rest by a wide margin!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Amazed by customer service!

by StJoseph04 on 01/10/2018

I can't speak highly enough of Lindsay Volkswagen. From the second I walked in and was greeted by Marc, my experience was 5-stars from start to finish. Marc led me to Mariya, who took care of everything I needed in order to walk out with a brand new Jetta (which I am loving by the way). She showed me a great deal of hospitality, gave great advice and guidance, and just made the whole process of buying a new car incredibly exciting. What stood out to me the most, though, is that everyone who was helping me out stayed past closing hours! Even while I was working with the wonderful Paola in Finance, Marc and Mariya waited until the last moment to make sure I was taken care of. That act speaks numbers to the loyalty that Lindsay has for its customers. Keep up the fantastic work!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Perfect Car Buying Experience

by Zayulya on 01/09/2018

I visited Lindsay VW a few days ago for the first time, and immediately fell in love with the cars, customer service, and the staff’s curtesy. Without going back and forth, and using the usual car sales tactics, Debby and Marc gave me exactly what I was looking for. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

2018 Tiquan

by JB000331 on 01/02/2018

Happy to say it was a pleasant experience with Lindsay VW. This will be my fourth car I have purchased from them. Recommend this dealership and Clyde was a good salesman.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Gorgeous new Tiguan SEL and Great Service!

by MaddieS on 01/01/2018

I leased my first car from Bob Derby at Lindsay VW in Sterling about 2 weeks ago. The whole process was very smooth and positive. Bob is a fantastic dealer and very knowledgeable. He helped me select the right vehicle for my needs and within my budget. I am very satisfied with my new 2018 Tiguan SEL!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Amazing!

by Carshowwinner on 12/28/2017

Always so professional and kind! I would never take my car (which is a show car so I hardly let anyone handle it) anywhere else. All the staff are so friendly and I never have to touch a door handle when I'm here- there's always someone holding the door open! Great mechanics and great service and sales team.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Always good

by HerndonRich on 12/28/2017

While I don't always hear what I want to, I can't say I've ever been treated anything but fair. Good work and my car runs at 70K, just as it did the day I got it.

  • Recommend this dealer? Yes
sales Rating

Love Lindsay

by sherrimac on 12/28/2017

My husband has taken his car to Lindsay for years for service. When it came time for a new car for me, we went to Lindsay and met Bob Derby. The process was so easy, when my husband needed a new car we came back. Bob was still here thankfully, and Rebecca Salyer in Finance is just as easy to work with. Unfortunately, the day after our purchase, a check engine came on in my husbands new car. He drove straight to Lindsay, and with no excuses they fixed the issue. We will be back to see Bob, Rebecca and the service team!! Great place!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Deceptive Sales and Marketing

by johnsonmv on 12/28/2017

Lindsay’s sales and marketing processes are deceptive. On their website, they advertise a “Lindsay Love It Price” as compared to the supposed MSRP, which is stricken through. The MSRP Lindsay uses for this purpose is not the actual sticker MSRP, but the total sticker price that includes a $820 destination charge. After agreeing to a price with a customer, however, Lindsay will add back the $820 destination charge during the several hours they take to complete the paperwork at the dealership. This is an odious and deceptive practice. It lmisrepresents the actual MSRP by $820 and leads consumers to believe either that the Lindsay Love It and e-prices include the destination charge (it does not) or that the MSRP does not include the destination charge (it does). This apples-to-oranges comparison technique is the worst form of bait-and-switch. I plan to file a complaint with the Virginia BBB to expose it so other consumers are not similarly duped.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Service with a smile

by KOF2017 on 12/22/2017

I have owned VWs for nearly 40 years and have experienced the good and the bad that often comes with owning a particular brand. Of all the dealerships I have shopped at and used for service over these four decades, the Lindsay VW dealership continues to provide the best buying and service experience.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

10k mile service

by Demmelition on 12/21/2017

I was in and out super quick. Enjoyed the swanky customer lounge with the Starbucks real coffee machine- not K cup, an espresso machine with various espresso options, one of those fantastic fountain drink machines that has every beverage imaginable...all while working quietly in a business cubicle. Left with a clean and serviced vehicle. All of those things made me stop regretting I drove out there from Arlington. Great experience.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

New tiguan

by Stonehill on 12/10/2017

V w has out done them selves on this one. Comfort is outstanding. Drivability is wonderful. I have a difficult time allowing any one else drive. It is extremely different from my 2015 tiguan. I am very happy with my beautiful new tiguan.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Horrible service

by GioPt000 on 12/07/2017

I went to the dealership to get my oil changed but somehow someone ended up braking my tire pressure sensor. They then said that I needed to pay for the repair ($155) for something I did not do. They did not have the decency to apologize or offer to pay for at least part of the repair since it was not my fault. I won't ever return to this place.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Somewhat disappointed

by John123 on 11/29/2017

I came in for a oil change and brake inspection. The form I was given to sign said $40, but when I paid at the end, it was $89.95, which the dealer claimed was actually a discount. I asked about it and was told that the 40 was only the labor, and the rest was parts. He said that it was the standard rate. Was I supposed to know what the standard rate was? The prices online that I found for oil changes for Jetta as well as the shoe/drum replacement that was recommended all were less than the cost on the sheet I was given. I understand I may be wrong about all of this, but no one seemed ready to give my opinion or confusion any weight. I tried to pick up my car to leave and it was being washed. It's a nice gesture, but I wasn't asked if I wanted it, and I would rather have returned to work sooner. Thanks.

  • Recommend this dealer? No
  • Did the dealer honor all commitments made? No
service Rating

Best

by drockvw on 11/21/2017

The service writer and the rest of the staff make you feel like family. Always treats you with respect.

  • Recommend this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

fantastic

by seraphim on 11/18/2017

My Lindsay VW of Dulles experience has been exceptional. They go above and beyond to make their customers happy and satisfied. I drive over two hours to be seen there because no one compares to the same service. Ask for Cylde if buying a car. he's fantastic to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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