Customer Reviews of Car Cloud Auto Group

3.5
Overall Rating
(2)
Recommend: Yes (1) No (1)
Write a review: Sales | Service
sales Rating

Timothy Duckett

bySWhiteon 07/04/2017

Timothy went over and beyond when it came to the purchase of my vehicle. I was the most inconvenient customer. I work beyond the dealership's opening hours and I was shopping the night before a holiday. He stayed several hours past closing to ensure that I could view, test drive and to complete the purchase of my car. Honestly, I dread buying vehicles. I am the type of person that doesn't do well with stress. Timothy had a happy and pleasant personality that made the transaction enjoyable. I actually had fun buying my car! Thank you so much to Timothy at Car Cloud Auto Group!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
3 Reviews
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sales Rating

Timothy Duckett

bySWhiteon 07/04/2017

Timothy went over and beyond when it came to the purchase of my vehicle. I was the most inconvenient customer. I work beyond the dealership's opening hours and I was shopping the night before a holiday. He stayed several hours past closing to ensure that I could view, test drive and to complete the purchase of my car. Honestly, I dread buying vehicles. I am the type of person that doesn't do well with stress. Timothy had a happy and pleasant personality that made the transaction enjoyable. I actually had fun buying my car! Thank you so much to Timothy at Car Cloud Auto Group!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Careful to believe

byRealityatworkon 07/03/2017

Careful to believe you'll drive away in any vehicle you choose. Careful to ever believe you'll be approved for anything actually resembling reality, regardless of what the sign says. After informing the Manager what the situation was and what we were working with, he assured it wouldn't be a problem and had us filling out paperwork. After waiting and waiting and waiting it comes back completely opposite of what we were told and are informed that for us to buy any vehicle, we would have to come up with 1/3 of the vehicle price to be considered. I live in reality and thats where our economy sucks and most of the population live in a predetermined grey area of the spectrum. Not being able to dish out 5 thousand dollars and then being frustrated with what we were informed of upon our initial conversation and our credit already taking the hit, but didn't seem to matter as the manager got rude and changed his entire approach to 'sorry, not sorry, don't care', even if it was a complete lie out of his mouth from jump. Unfortunate that people have to lie like that and take no regard for how it can and will affect another. Merica

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
sales Rating

If I could give zero I would

byMgrayg513on 11/12/2016

So you call about a vehicle and the customer service on their end upsets the customer. So when the customer tries to apologize and defuse the situation the MANAGER LAUGHS AT THE CREDIT AND SAYS "wonder how you could ever buy a car". well if they had understood I said CASH. Anyways the customer service is horrible like who cusses the customer out and laughs at them? Small time auto dealer needs to worry about who they have because if you have a large inventory chances are you aren't selling

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

1 Comments

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about our dealership

With years of experience serving the area, our dealership is dedicated to offering high-quality, pre-owned vehicles to our customers.

From the moment you walk through our door, we’re committed to providing you with a great car-buying experience. With our skilled sales staff and financing options, we’ll help you get the vehicle you want, at the great price you deserve.

Our goal is for you to be so delighted with your vehicle purchase that you’ll come see us when you need your next car and will happily recommend us to friends and family. Customer referrals are the ultimate compliment.

With many vehicle shopping options available, we differentiate ourselves by understanding our local car-buying community and satisfying its needs; helping valued local customers like you, find the vehicle that’s the “right fit” at the right price.

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Amenities
Instant Financing
Complimentary Coffee
Customer Lounge Area
Pet Friendly
Automated Car Wash