Customer Reviews of Safford Chrysler Jeep Dodge Ram FIAT of Springfield
Review type:
They almost had me.
by V Walls on 07/06/2023
I wanted to buy a Jeep Wrangler. Our car salesman, Josh, was phenomenal. He communicated with his manager and quoted a price. I left and shopped around. I noticed that the other vehicle taxes were quoted higher at other locations and was… told it was because I lived in MD. I called Josh and asked him if I was quoted MD taxes, and he said yes, absolutely. So I went back and purchased my Jeep from Safford thinking they were the most honest.
After being quoted the OTD amount, I filled out the application. It was at that time that I wrote down that I was a law enforcement officer. The finance person was the only one who noticed and we conversed privately about it. He did his best to find me a good interest rate; however, I elected to go with my credit union.
I returned the next day with a check in hand. I came from work so I was wearing a sweatshirt with my county badge on it and my work pants. I had no weapons or any additional uniform equipment. When I walked through the door, the managers looked at me oddly. One was a bit rude, asking why I was there. I waited patiently for Josh who directed me to my new finance person, as the one from the day before was off. It was at that time that my experience went downhill.
First, Josh advised that his managers wanted me to sign a form that said I received a $500 discount for being law enforcement, when they had no clue what I did for a living until that day when I walked in with my sweatshirt. The final price they gave me was before I filled out the application and there was no mention of it before nor was I asked. I declined to sign the form. I later found out about the Jeep discount for LEOs and that the dealership gets the $500 back.
Then, the finance guy tells me there’s an issue and leaves the room. The manager returns and tells me that because they didn’t factor in that I lived in Maryland, my taxes for the vehicle increased by $1000! Therefore, the price for the vehicle has increased. I felt like this was retaliation for not signing the LEO form. I became upset and told the manager I was leaving. Not only did I ask them specifically about the taxes the day before, I walked in with a check in hand. He walked away and asked that I wait while “we see what we can do.”
Meanwhile, the finance guy told me if they couldn’t fix it, he could magically find me a loan for the same interest rate that my credit union offered. Huh?! The finance guy from the day before checked every possible lender and couldn’t find anything below 7%. Suddenly, you can find one for 5%?!!! I said no thank you. The manager returned advising that they fixed the issue, I no longer owe the $1000. This should have been resolved before I was informed. The whole process seemed very dishonest.
Lastly, I thought it was odd that this brand new Jeep, in a hard to find color (Earl Clear Coat) was being used as a rental for those getting service. The vehicle had around 1000 miles on it and therefor was considered used by the dealership. That means no new car incentives/warranties. Makes sense now. Thankfully my credit union considered it new.
I prematurely told Josh that out of all of my car buying experiences, this one was the best. That’s when things went awry. So I no longer trust purchasing from Safford and will not recommend it to anyone else. The three stars were only for Josh and the original finance guy.
48 reviews
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Good experience
by GusJeep on 04/26/2022Better than previous car buying/leasing experiences. It took only two and half hours from test drive to leaving the place driving my new Jeep. Sales and finance staff were very patience and didn’t push for expensive options.Helpful
by A Craig on 03/31/2022Safford of Springfield will help you with your goal. Patience with changing your options while assisting with options onsite, with family of dealerships, and other. Second vehicle in one year- very pleased with service.Service
by Linda on 02/16/2022Service was fine. I originally took the Jeep in for regular maintenance and the mechanic noticed the radiator was leaking. They were able to get a new radiator & replace it by the end of the day. So glad the mechanic did his/her due… diligence & found the leak! Staff was friendly & attentive!Service
by Jpeee on 12/24/2021Service was good! But service adviser are unfriendly!I always get top notch service here at Safford
by John on 12/21/2021This is hands down the best dealership for service I have ever come across. Left the previous dealership where I bought the Jeep to come here for service and have not regretted it. I will be buying from here when the time comes for sure.Inspection
by Binsprgfld on 10/18/2021Took Jeep in for annual inspection with one known issue. Two other recommendations were brought up that didn’t impact inspection. Appreciate being given the information in the manner given. Will return to address soon.In and out very quickly
by Bt on 10/14/2021Appreciated the speed of the service and the price check for future serviceCar Crisis Averted
by Out of State Rob on 08/19/2021Safford service department is outstanding. Had problems on the road, and only had a short time for repairs. Steve got me in on, repaired and back out again. The whole team if great! Thanks all!Awesome service
by Jeffrey Bonham on 07/26/2021Thank you for taking care of my ram Garret is helpful and full of knowledge awesome serviceStraight forward deal.
by Bratoto on 07/21/2021We were able to come to an agreement on the right price in a few hours. However the vehicle was described to be on transit to the dealership but they did not mention that it was coming by drive from another dealership in another state.… That i figured after the deal was signed! The vehicle came with 300 miles on it! With out protection on the bumper, fenders or any other part of the body. It was 76k vehicle!Service
by Daniel Vega on 06/17/2021I really appreciate how Daniel takes care of the service for 2019 Jeep. He Show top quality customer Service, and this is the reason why I bring you guys my business.Great service team
by KB on 06/04/2021We have been using Safford Dodge for over 5 years. They are reliable and do a great job taking care of all of our service needs. Always polite, and dealership has a clean, comfortable waiting area.Excellent Service
by Michael on 06/03/2021Customer service is excellent. ServiceTechnicians are professional and courteous.Service
by John on 05/09/2021Great prices, great work and was ready when promised. Couldn't ask for more. John BlaineJeep Service
by JRN on 05/06/2021Excellent customer service and reasonable pricing.Great service
by Charles Jenkins on 04/26/2021Advisors were courteous and service was fast and competentProfessional Sales Rep
by Ramon on 03/31/2021It was a pleasure to do business with Mr. Mahmoud very professional sales rep!Simply Oustanding!
by Ramon on 03/31/2021Received outstanding customer service. At all times I got treated with the outmost respect!Don't waste your time
by SaavyBuyer on 12/27/2018Dealer made a lot of price promises over the phone and by email. Got to the dealership and they reneged on every single one. And they lowballed on the trade. Stay far away, not trustworthy at all.Friendly workers
by customer128 on 05/29/2016My wife and I recently bought a new Jeep Patriot for our daughter. Our salesperson, Ted Tyler, was very helpful through the whole process. He sat with us until we agreed on a reasonable price for the car. Everyone at the dealership was very… helpful through the whole process.Good experience
by Chrysler_guy on 03/04/2016Purchased a Chrysler vehicle and established a relationship with the dealer. Good experience. Looked at many cars and dealerships. Very comfortable in the Safford family. Like all car buying, it is a process and you have to be willing… to go thru it. Good selection and everyone was professional, especially my sales representative. Ended up doing the purchase, financing and service agreement thru dealership. Very happy with the vehicle and the Safford experience. I look forward to many positive years ahead. Thank you!!
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About our dealership
Buying a car is a big moment in a person’s life, and it can be a tough decision to make. It’s one that takes some guidance from experts to help you get everything you need, which is why so many people shop at Safford Chrysler Dodge Jeep Ram & FIAT of Springfield. Our sales team is dedicated to providing a hassle-free customer experience that will keep you coming back time and again.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (2)
- Korean
- Spanish
We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. The Team at Safford Chrysler Dodge Jeep Ram & Fiat of Springfield
by Safford Chrysler Dodge Jeep Ram & FIAT of Springfield on 07/07/2023