Customer Reviews of Haley Toyota
Review type:
The best of the best
by Jennifer on 11/28/2021Very professional and friendly service department. Had brought father to hospital ( live 6 hrs away). Had car trouble, worked me in that day and took care of everything. I felt like they really cared about me.Better this time
by Martha on 11/28/2021Dixie and the other gal who checked me in were both very nice. Appreciated the other gal’s willingness to brainstorm a concern. Speed of service was much better this time. Shop removed interstate debris on my hood that I had been unable to… remove. Greeters in the drop off bay need some training on eye contact, greeting warmly, and giving directions.Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Beautiful Space...excellent service
by Robert on 11/25/2021Friendly staff, comfortable settingThank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
No issues here
by Ken on 11/24/2021Comfortable waiting area with refreshments and friendly staffThank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
4 Runner Purchase
by Barbara on 11/23/2021Keith was wonderful to work with and made this a very pleasant experience. I appreciated his patience, respect, and consideration of my needs in the buying process. I feel like he went above and beyond but in reality my guess is he’s like… this with every customer. LSales Side is Wonderful. Service - Not So Much
by Mary on 11/22/2021Jeff Bannon - Great! Matthew the finance guy - Great! I love the no pressure atmosphere.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service
by Stephen on 11/20/2021Had car delivered right to my doorWow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
service
by Paul on 11/19/2021customer service reps. always great. Everything always taken care of in a timely manor. I have never had a bad experience.Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
We always enjoy our visits to Haley Toyota.
by Janson on 11/19/2021We always enjoy our visits to Haley because we have such a great service advisor in Patti Dietrich. She takes such good care of us and our two Toyota RAV-4's.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Excellent service department
by John on 11/20/2021Service writer Dixie Compton always goes the extra mile in customer service.Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
2 thumbs up
by RJ on 11/21/2021First time visiting Haley and traded my truck. Set up some appointments and parts supply and the customer service was amazing. Even saved me hundreds of dollars on aftermarket accessories I was looking to buy. Great crew! Friendly and… knowledgeableThank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Found the car Sunday; driving it home by Wednesday
by Jean on 11/19/2021Bill Ould was involved right away on Sunday the 14th when I asked about a couple of cars. He called on his day off to start preparing the car for my purchase. He is a terrific sales person!!!We love hearing about customers that have a terrific experience at Haley Toyota of Roanoke. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Toyota is tops & Haley is the Crown Jewel
by Mike on 11/18/2021Everything is thorough, friendly, honest. For most people getting auto service and repairs is like getting a root canal. We are lucky to have a great dentist and Haley Toyota.Mike, thank you for the feedback! We are happy to hear about your positive experience at Haley Toyota of Roanoke, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Last service visit
by Edward on 11/18/2021Great customer serviceThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
State Inspection
by Gregory on 11/17/2021Patty is the BEST CUSTOMER SERVICE REP AT HALEYThank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact us or visit us if you need anything else. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Loved my service experience!
by Morgan on 11/17/2021Fastest service I've ever received! Love that they keep record of the history of my car and know exactly what it needs for each service.Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Great service!
by Rick on 11/13/2021Great service, price and I always feel like I am with family. I can bring my laptop and have space to work with privacy. Service is fast.It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Haley Toyota of Roanoke
by William on 11/14/2021Fair price and friendly staff.We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Haley Toyota Service Center is doing it right! Take notes competitors!📝
by AprilC on 11/14/2021Staff is very friendly, knowledgeable and helpful. I had no idea about a second recall on my 2021 Toyota CHR..your staff let me know and they worked it into my oil change appointment on a Saturday! I am not local, drive close to 1 hour… 45mins to dealership, so that was icing on the cake for me! I love the print-out of information/work completed or needed that I received when leaving! You also have a great client waiting area! Thank you for everyone's hard work to keep us happy...after our purchase!Thank you for leaving this remarkable feedback. We appreciate your comments and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you again down the road! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
Always a pleasure
by Catherine on 11/16/2021Pleasant sales person and attendant, the coupon was very valuableWe love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
2014 Honda Civic Ex
by Miguel on 11/14/2021Anthony was very profesional and helpful, great salesman.Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
No matter what type of vehicle you’re looking for, Toyota has a wide range of vehicles from affordable commuters, like the Toyota Corolla, to even high-performance pickup trucks like the Toyota Tundra. For even more choices, we also carry a wide range of used vehicles.
Beyond car sales, we are a full-service dealership. After you pick the car that’s right for you, our team will help you get approved for financing and find a payment plan that works for your budget. Our dealership also has a fully staffed service department with Toyota certified technicians that will be able to keep your car running just like new.
Conveniently located at 1530 Courtland Road NE, Roanoke, VA, Haley Toyota of Roanoke is here to meet all of your car-buying needs, and we would love to welcome you to our store. Come and see us at your earliest convenience, and we can get you behind the wheel for a test drive!
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Authorized Parts Store
Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Thank you for choosing Haley Toyota of Roanoke! Sincerely, Chuck Baker, General Manager, (540) 345-1666, chuckcbaker@aol.com
by Haley Toyota on 11/30/2021