Mercedes-Benz of Richmond
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Customer Reviews of Mercedes-Benz of Richmond
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119 service reviews
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Service Advisor
by Steven Hunnewell on 02/03/2025Professional and completed service on time and communicated wellgood speedy service
by John M on 01/23/2025all went well and the turn around time was greatSublet Calibration Review
by Certified Glass Review on 01/22/2025Great service as always! Will always work with these great people. They really do take care of you. Summer is our main contact and refer everyone to her. All the other service advisors are awesome as well!Unresolved service issues and refusing to contact us or BBB
by Tonya and Jesse Chavis on 12/08/2024On April 18, 2024, my husband entrusted Mercedes with the repair of his inoperable Mercedes convertible top. Despite multiple attempts and significant financial investment, the issue remains unresolved. To date, we have paid a total of… $14,344.32 for repairs, including initial costs, additional charges for recurring leaks, and subsequent attempts to address the underlying problem. Each time the vehicle was returned, the convertible top continued to malfunction, often leading to inconvenient and potentially dangerous situations. Despite numerous attempts to contact the dealership, including calls to service managers and leaving messages, we have received no response or resolution. This lack of communication and customer service is unacceptable. We are deeply disappointed by the dealership's inability to rectify the issue and their disregard for our concerns. They have not responded to our BBB complaint either. We are now seeking legal counsel to address this matter and recover our financial losses. We urge Mercedes to take immediate action to resolve this issue and provide adequate compensation for the inconvenience and financial burden we have endured.Another Amazing Service Appointment
by Rich W on 11/22/2024Mercedes-Benz of Richmond has delivered exceptional service every time I’ve booked service—five plus years so far. Love the staff and the facility.ML320 service
by Robert Papas on 10/14/2024updated 10/21/2024Good service, service reps cared about my issues and were very helpful.They Treat You Like Family
by Rich Whiteside on 09/29/2024I’ve been getting my car serviced at Mercedes-Benz of Richmond for going on five years. Each service was on time and always drove away happy. Everyone I engaged with treated my with like their most valued customer.State inspection
by Harold on 09/28/2024Got my state inspection on my C55 and returned cleaned and sparkling. Appreciate the extra step!Class Act
by dta on 08/14/2024Always easy to deal with. Top ranked MB Dealer for many years for a reasonHad to wait along time
by Linda Parham on 07/23/2024had to wait to long for what was done.Service
by Wanda on 05/29/2024Kelly, my service rep was absolutely wonderful.svc visit
by Michael White on 02/14/2024from start to finish this location and luxury car mnfr provides an excellence svc from handling of car to communication thru the day on timing and to including the last 3 feet of car retuning back to myself . Highly recommend and looking… forward to my current lease expiration to continue on with them to look at my next car selection.James Revere
by James Revere on 09/30/2023A service rep called me and scheduled my appointment. I was also given the option to wait or get a ride back home. When I arrived for service they were ready and promptly processed my car. It was completed within the promised timeframe. A… rep called me the next day.recent work
by Skip on 06/02/2023Was originally that OEM light fixture which I purchased elsewhere could not be installed because it was not a "certified" part. Was called much later in the day to be told that it could, in fact, be installed.Navigation fault under warranty
by Peter on 04/23/2023I particularly enjoy dealing with Summer who always seems happy, is personable and professional. The service area is quite large with armchairs, tables and chairs - and thankfully the TV is not loud (no one was watching or listening so why… not ditch it altogether - its more of a nuisance as people are on their phones anyway). Good freshly ground coffee machine, nice selection of snacks. All the staff are helpful and courteous.Service
by Anonymous on 03/03/2023Service on our Mercedes was done yesterday and, as always, done to perfection.survey
by service on 02/04/2023prompt and friendly service apptMcGeorge
by EG on 01/16/2023As always dealing with Steven Hunnewell is a pleasure. He handled my car service impeccably.Amazing Service
by JC Rogers on 01/13/2023Thank you MBOVA for your amazing service. You all go above and beyond each time I come see you guys. Thank you so much for what you guys do.Inspection
by Luanne on 01/09/2023Inspection needed on new vehicle. Service was fast and service area folks were very helpful .Great Service
by WRK on 10/27/2022Great service. They took care of everything I needed and in good time.
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About our dealership
Since 1960, Mercedes-Benz of Richmond has served central Virginia, remaining a locally owned and operated, full-service Mercedes-Benz dealership attracting customers from Richmond, Glen Allen, Goochland, Henrico, Hanover, Mechanicsville, New Kent, King William, and beyond. The McGeorge family ownership resonates through all aspects of the dealership experience, from our personable sales staff and factory-trained and certified technicians to our expert finance team. We provide excellence across the board and establish lifelong relationships with our customers.
At Mercedes-Benz of Richmond, you’ll be able to test drive some of the finest luxury vehicles currently on the market. Alongside our inventory of world-class new Mercedes-Benz vehicles, we’re proud to maintain a used car selection that guarantees quality and affordability.