Crossroads Ford
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Customer Reviews of Crossroads Ford
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Marlon is THE MAN!!!!
by Rick147 on 08/18/2025
My fiancé and I had an incredible experience buying my 2025 Mustang GT Premium at Crossroads Ford, thanks to Marlon Nichols. His infectious enthusiasm and deep knowledge of the car made the entire process a breeze and beyond exciting.… Marlon answered every question with patience, shared insider tips that got me even more pumped for my Mustang, and made me feel like family from the moment I walked in. This is my second time choosing Crossroads Ford because their exceptional care during my first purchase won me over completely-I wouldn't dream of going anywhere else. Marlon's passion and Crossroads Ford's unmatched service truly made this purchase unforgettable. Highly recommend Marlon Nichols and Crossroads Ford for a top-tier car-buying experience!
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99 reviews
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by Fatimajones on 02/17/2023We enjoy the buying experience that we receive from Crossroads I sales person Susan was very polite she was very determined and getting us in the vehicle we desire we would definitely return to Crossroads for a purchase of the next vehicle.Crossroads Ford
by a.tclark on 11/20/2020Everything was very pleasant.Great customer service
by butterfly3858 on 06/14/2017updated 06/28/2017I purchased my 2016 ford fusion in November of 2015. Crossroads ford is the best place to buy my parents also purchased from Crossroads. Crossroads ford has the best customer service in town thank you for your hospitality.Perfect
by FordExplorer18 on 08/26/2016Always helpful, friendly, professional, AWESOME service !wilkes
by melany2016 on 08/11/2016fast and good service! >>>>>>friendly>>>>>clean place>>>>>Excellent Service
by Kymedee on 08/08/2016Crossroads has always provided me with excellent service. They have always showed me nothing but professionalism.Very professional and great experience
by 93shaner on 08/04/2016Josh-Greg is a good guy and very professional. He wasnt too pushy and made our first car buying experience smooth.Car purchase experience
by grissette1 on 07/28/2016I always purchase my vehicles at Crossroads. The service is excellent the employees are professional. I especially enjoy working with "Happy" he is the nicest gentleman, and gets the job done!!Going Semi-Green
by froggykim69 on 07/27/2016My credit is poor and I was currently paying $550.00 a month on a car I WASNT in love with. I LOVE my Fusion Hybrid and it is $71.51 a month less.................New car purchase
by golfer9011 on 07/21/2016We purchased a Mazda CX9 Grand Touring. Our salesman Frank Hairston was excellent in finding the vehicle we wanted quickly. Most definitely recommend Crossroads to anyone looking for vehicle. The entire process from start to finish went… smoothly. James HarpineMy mustang purchase
by vincemn on 07/12/2016Never attempted to buy a car over the internet. There were no mustang gt premiums in my area that had what I wanted. I found what I wanted at crossroads ford and requested an internet price. Spoke to Happy Harry Turner and the price was… very good. Told him I wanted to think about it. I also wanted to think about the 14 hour 325 mile round trip and whether I could compromise with a less desirable car locally. Called Harry a few days later asked about the procedure requirements, and told him I could arrive at the train station in 3 days and taxi over to the dealership. He offered to have the cars salesman pick me up at the station. I called the day before arriving and made sure car still available. Phil Rice, the cars salesman, met me at Ettrick station and over we went. Phil took me through the transaction, paperwork, test drive, and presentation of the car, he knew the product well and told me a few things I didn't know about operating the car. When I asked a question he couldn't answer, he came back at me 5 minutes later with the answer. Due to prior new car buying experiences, I went into this skeptical and expecting nonsense, delays, and ready to walk. The deal went as Harry and I discussed and in two and a half hours I was driving away. I made this purchase 3 weeks ago and the car has been perfect. As I paid cash and wanted title Harry explained the title would arrive in my mailbox in 1 week and in exactly 1 week it was there. Thanks Harry and Phil for a pleasant day and the coffee was good too.Satisfaction of Service
by Berlin179 on 07/12/2016The Service was excellent on time and fast. Thank you!Great service
by cissy55 on 05/30/2016updated 06/07/2016Had the oil changed and all fluids and tires checked for a trip. The service was done without any problems . Thank YouGrade A service
by Dc5wolfe2005 on 05/31/2016updated 06/06/2016Service was great, helped me with some warrenty questions I had. They had my car in and out quick. Plan on coming back for future services.Great service but longer than anticipated
by Bill123432 on 05/17/2016updated 06/01/2016Service took longer than anticipated. Service was estimated to take 45 minutes but took about twice the amount of time. However, I am happy with the service.service
by sbragar on 05/30/2016Great service to my Mazda3. Wonderful staff. I would not change anything.very happy with purchase
by Lcarol930 on 05/13/2016updated 05/25/2016Mr. Elliott was my salesman he was very knowledgeable and very helpful answered all my questions I had a lot comma this was my first brand new car I'm very happy with my purchase I am recommending the company to all my friendsMessages not answered.
by 2015fordowner on 05/21/2016The work completed was very good. A visor for my 2015 F150 has been ordered for some time. It was supposed to be in 2 weeks ago on Thursday. I have called my service writer, Mr. Booker, and he will not return my call when I leave a… message. I am unable to use the garage door opener unless I pull up almost against the door and that is the reason the visor was ordered in the first place. I think I need a service writer who will return my calls.Great experience!
by john5553 on 05/16/2016Great friendly service & done in a timely manner. I was very pleased! JohnRelaxed Experience.
by CandyAndy on 04/24/2016updated 05/10/2016I had decided what I needed but lacked details such as options, price, packages, rebates, discounts and interest rates. I had reviewed the basics online. On a rainy morning expecting a slow day for me, I visited my local Ford dealer. In… 1997 I purchased my first and only Ford product a F150 XL. I still own the pickup. Since then I favored imports but was impressed with the new Transit Wagon the reason for my visit. I had test drove a 2016 Transit Wagon at this dealership in February but did not review or consider the options at the time because of my upcoming surgery and limited time on that visit. It would be on my second visit that rainy day I was willing to seriously consider a purchase. I quickly reviewed a booklet at the dealership and the sales person was very helpful showing me their inventory and selections on site. Neither the sales person or I was in a rush and spent time in length reviewing the possibilities. In short, exactly what I liked was available in the area, so the commitment to purchase that vehicle was made and delivered the day. The experience from start to finish seemed smooth, relaxed, and, enjoyable to be honest.Great services
by Kamilahmarie on 04/26/2016updated 05/08/2016The type of vehicle I had purchased was a 2016 Ford Fusion. I absolutely am in love with it. Mr.elliot was VERY awesome. I was nervous about buying my very first car by myself and he helped me through everything. I honestly wouldn't have… wanted it any other way. It was an honor to be able to have him help me. The staff were very friendly and super nice. It's a great place to go too.
About our dealership
Hello, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
by Rhett Rogers on 08/20/2025