Checkered Flag Honda
Customer Reviews of Checkered Flag Honda
Review type:
Amazing!!
A++
by grandlarsony on 06/29/2016updated 07/07/2016I had issues from a previous visit and the service department made things up 100%! Great communication and service quality.I am very glad to have read this review. Thank you! It is great to hear that any previous issues have been resolved, and that we were able to keep our positive business relationship with you. Please feel free to reach out to us at any time should you need anything! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Service review
by Carservice420 on 06/23/2016updated 07/07/2016My service advisor David brown was very helpful and my first experience at checkered flag honda a great one. I'll be back for future service with them.I appreciate your feedback on your visit! David and the rest of the service team are seriously knowledgeable, efficient, and kind, and so I am glad that they treated you with the respect that you deserve. I am excited to have you come back for another service appointment. Give us a call if you ever need anything! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Good
by Lenee1515 on 06/24/2016updated 07/06/2016The estimate I was given over six months ago last year was still valid when I came in to have it fixed now. No hidden expenses and very up front and to the point. My service advisor Terry was great and very helpful.Thank you for leaving us this excellent feedback! I am glad to hear that Terry once again demonstrated our world-class customer service to you. We pride ourselves on being honest and helpful in our service department, so I appreciate your acknowledgment! Take care. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great Customer Service across the Company
by zoey252 on 07/05/2016Your Service Department is second to none. The service is completed on time, and every person I have ever worked with understands the importance of customer service, which unfortunately seems to be a vanishing idea these days in many… businesses!Thank you for your outstanding rating of our service department, Susan! Our team works incredibly hard to exemplify Checkered Flag Honda's commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great service
by JenniferDR on 06/24/2016updated 07/04/2016Shannon the service consultant was very nice and attentive. She came into the waiting area to check in with me to give me feedback and to make sure I was comfortable. I will make sure to always request her for my next service Appt.Jennifer, thank you for leaving these kind words about our service department. Shannon is an exceptional team player, so it is no surprise that she gave you top notch customer service. We can't wait to have you back in again to work with us! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Honda and Checkered Flag for the Win!
by VAScotty on 07/04/2016The team at Checkered flag was nothing short of outstanding. My experience started with a very professional email from Brendan Powell after I had signed up for the Team Honda Pricing Program. Brendan and I met where we went over my… expectations and then had a very thorough briefing of the Honda Civic EX-T I was considering. Brendan displayed a very professional yet casual demeanor during the test drive and was extremely knowledgable about the product and features of the vehicle. Any questions I had that he didn't have the answer for he made sure to follow up with me on what he'd found. Brendan's attention to detail and expertise was a deciding factor in why i chose to purchase my Honda from Checkered Flag. He and the team made sure I had a hassle free experience and met my every expectation. Would highly recommend the Honda and Checkered Flag to anyone considering purchasing a new vehicle.Congratulations on your Honda Civic EX-T! Thanks so much for giving us the opportunity to earn your business. I will certainly pass the kind words on to Brendan and the rest of our team. Please let us know if we can do anything further to help. We really appreciate your future recommendations! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Worth a three hour drive from NC!
by WendiTMcD on 06/27/2016A few weeks ago we took a day trip, from the Raleigh NC area to buy a 2015 certified pre-owned Civic from Checkered Flag Honda, 197 miles away. Why? The day before, we drove a 2014 Civic at a local Carmax. We loved the car but we weren't… sure about the deal we would be getting. We came home and did a 200 mile search on the internet to see what else was available. We found a 2015 at Checkered Flag that had 12,000 fewer miles, was $900 less, AND it was a certified pre-owned! We read all the great reviews and Larry Brown's name kept getting mentioned, over and over. The next day, I called as soon as the dealership opened to check to see if the car was still available before making the trip, and Larry Brown answered the phone. He said he was scheduled to be off, but come in to work a few hours. It felt like it was meant to be! I have good credit, but life circumstances have resulted in a high debt-to-income ratio, so I mentioned that I wasn't sure I would be able to get a loan. Larry took basic information from me and called back very quickly saying we could work it out. We jumped in our car and headed to Va. From start to finish we had a good experience in regards to everything that was under the Checkered Flag's staff's control. Carl Dyson greeted us as soon as we entered the showroom. We told him we were there to see Larry and he assisted by letting Larry know we were there and telling us where we could wait. Larry was genuine and accommodating through the entire process, start to finish, as was Chad Frick who spent time with us as well. We were there on an unusually busy Sunday, and a couple of customers were ahead of us waiting to work with Financial Manager Samuel Custodio even by 6:00, when the dealership closed. Larry and Chad stayed with us and maintained the best attitudes, in spite of the circumstances. We finally met with Samuel, who also still was smiling, personable and took the time to fully explain our various options in spite of it being three hours past closing by the time he was working with us. I also felt Samuel was honest about the various service/maintenance options available to us and which ones would be most suited to us/our needs. In summary, the "Fast" part was not so applicable for us but, again, this was outside of the staff's control. The "Simple" and "Smart" definitely applied! I am a single woman who was buying this car with my teen aged daughter. I never felt like I was being misled or taken advantage of during any part of the process, start to finish. I would definitely recommend this dealership based on their better value and customer service. I would not hesitate to make another 3 hour road trip to buy another Honda from Checkered Flag!Wendi, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Larry, Carl, Chad and Samuel are great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear they were successful in that endeavor. Congratulations on your car! If you have any questions or concerns, please do not hesitate to come see us. Take care! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Excellent rating review
by Godofredo on 06/08/2016All the employees treat us like a family. The consultant are very knowledgeable about the car and very helpful. The atmosphere in the dealership is very relaxing and comfortable.It is wonderful to hear that our staff at Checkered Flag Honda was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions, please feel free to contact us. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Checkered Flag service is great!
by ScottM86 on 05/25/2016updated 06/07/2016Dave, the service advisor was very professional and not pushy with his suggestions for the car. I was very pleased.Scott, thank you so much for taking the time to leave us feedback on your recent visit. I will let Dave know that you had an excellent experience. We will continue demonstrating the same courteous and professional character for you and all of our customers for your future visits--that's a promise! Take care. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Good Service
by Fated342000 on 05/19/2016updated 06/01/2016Once i arrrived i received Quick fast great service. Comfortable waiting area. Service representative was kind nice and made me feel comfortable.I am very satisfied reading this feedback that you so graciously wrote for us. Here at Checkered Flag Honda, we pride ourselves on our professional and expeditious service, and we promise to always give you a pressure- and stress-free experience. Take care! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
2013 Civic Ex from Checkered Flag Honda
by nvadave on 05/31/2016Brendan Powell was fantastic. There was no sales pressure. The process from beginning to end was very simple. I would buy my next car from Brendan.Thank you for the excellent review! It is great to know that Brendan was able to provide you with pressure-free and knowledgeable service. Please feel free to call or stop by if there is anything else we can do to help you. Take care! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Outstanding!
by RM_Brammer84 on 05/28/2016From start to finish, everything was done in a quick fashion, everyone was extremely friendly and always smiling. Terry, our rep, was fantastic!! He went over and beyond with preparing us with what we should be on the look out for with… our next service, as our tires will need to be replaced. He took the time to provide pricing options so my husband and I can begin to financially prepare for the expense.First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Terry assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Excellent Customer Service
by Veryhappy66 on 05/21/2016My mother was having surjury the day I had my pilot serviced and my service writer Dave Brown told me dont worry I'll have you vehicle taken write back.I was out within about an hour and a half.I couldn't ask for better service. Thanks Dave… Brown...We are truly grateful for this awesome review! We are thrilled that Dave was able to take care of you. He is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Love my new CR-V
by Bean31800 on 05/03/2016updated 05/17/2016Nathan Santiaguel was very professional, flexible with my schedule and informative about the vehicle without the pressure I expected based on prior car buying experiences.Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Nathan was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Free lifetime state inspection
by Matt_Mc on 04/20/2016updated 05/10/2016Passed state inspection with no issues, the free car wash was very nice, and the state inspection was free as promised (since I bought the vehicle from Checkered Flag). David Brown was a very helpful and friendly service writer. I would… definitely come back to Checkered Flag Honda for service again in the future. Thanks for the great service, David! -Matt McCombsHi Matt and thank you for the great feedback! We are so happy to hear that you have enjoyed your visit here at our dealership! David is a great asset and we're thankful to have him on our team. We appreciate your business and be sure to like us on Facebook to catch great service specials! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Excellent Service
by Garyrob31256 on 04/27/2016updated 05/10/2016Always a well-organized and customer friendly experience. Terry Ruffin is great service advisor and provides accurate and helpful advice and the best prices.Garry, thank you for the awesome feedback! You're right, Terry is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like us on Facebook to catch the latest service specials! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Checkered Flag Honda
by steven_sproul on 04/26/2016updated 05/06/2016David Brown is a phenomenal Service Advisor, unlike other Honda dealership I have visited in the past. David took his time with me explaining what was wrong with my car and what they fixed. He wasn't rushing me in and out there as fast as… possible just to get it done. I really appreciate the overall service of Checkered Flag of the entire service department.Hi Steven and thanks for your kind words! We appreciate David as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and we hope to see you again soon! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Just bought a new HRV
by mbp12345 on 05/02/2016I just bought a new HRV!!! Mike Evans is the man to see when buying a new car. He'll make sure you stay in budget and on time! The bottom line deal at Checkered Flag is a refreshing experience.I am happy to hear your time spent with Mike was pleasant. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We look forward to seeing you in the future. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
EXCELLENT
by trevorpierre on 04/22/2016Checkered Flag was a great dealership experience, but their salesman Michael Evans made this experience so much better. Purchasing my first car from him was the best decision because even though I came to the location by myself, there was… no pressure into buying anything. I told him my budget of $10k and he gave me a variety of choices. He pointed out that one of the options would be best for my budget and my daily commute. He is very knowledgable and answered all of my questions thoroughly. Michael and I was discussing this for 2 days. He told me everything i need to bring in and when i went in, the process was short and to the point. THANK YOU MICHAEL EVANS.It was a pleasure to read about your first buying experience working with Michael. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that we were able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Great experience at Checkered Flag Honda
by ErlindaG on 04/19/2016My mother recently went to Checkered Flag Honda for an oil change and routine check up. She has always said that they provide "Exceptional customer service and are extremely professional." She will be remain a loyal customer because they… always take such great care of her car and of their customer service skills.We appreciate your input, Erlinda. Glad to hear that you are consistently impressed with the service we offer here at Checkered Flag Honda. If there is anything more we can do for you please come back and see us any time! Take care! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Awesome Experience
by S_moses1 on 04/02/2016updated 04/11/2016It was a great experience. Terri, Devonte and Melissa were all great in making my first experience a great one. All my questions were answered and I was kept informed through the entire process. Everyone who assisted in my care were… courteous and showed great customer service. I will be back when I need my care serviced again.We are pleased to hear that you had an excellent experience with Terri, Devonte and Melissa. We would like to sincerely thank you for your business and encourage you to stop by or give us a call with any questions that may arise. Also, take advantage of our most recent online specials available through our Facebook page. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com
Thank you for your kind words, Kimberly! I'm pleased to hear that Alexis provided you with helpful and kind service at Checkered Flag Honda. We appreciate your feedback and look forward to seeing you again soon! Sincerely, Chad Frick - General Manager - chad.frick@checkeredflag.com
by Checkered Flag Honda on 07/28/2025