Mercedes-Benz of Midlothian
Customer Reviews of Mercedes-Benz of Midlothian
Expert Outstanding Service
byon 02/23/2024
Tim Lyons was outstanding with finding a solution to my issue. Excellent troubleshooting skills and communication with me along the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
STATE INSPECTION
byon 01/04/2024
Outstanding customer service. Service completed in a timely matter. Let me know what was going on every step of the way.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Over and above
byon 10/04/2023
The service team and my service representative, Scott Lambert, went over and above in their effort to solve my issue. I could not ask for more. Excellent team, excellent results.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 05/19/2023
Got a state inspection at the dealership. Everything as done to my expectations.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always helpful at MB of Midlothian
byon 01/20/2023
having my car serviced with MB of Midlothian is the best, they are honest with assessments and do quality work, always polite and on time. The Best!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Quick and professional /Exceeding expectations
byon 10/27/2022
Josh helped me yesterday and was able to get my car fixed and inspected in one day. He was extremely professional and friendly. I really could not believe it was fixed in one day. Thank you!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service B
byon 10/25/2022
Travis is just an excellent guy down in the servicing department everyone is fast and to the point with everything . Custer service fantastic
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fully trusted dealership
byon 09/17/2022
When you own a Benz there's a certain expectation you want to have on your vehicle as a reliable transport and on yourself as a discerning car owner with good taste and, ahem bragging rights (ahem... I am looking at my friends with Audi and BMW). I always have a great service and courtesy from all the staff and most of the time the waiting is just over 1 hr for an annual oil change and State inspection. That is another plus to this Midlothian location.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Always Ready to do their Best!!!
byon 08/05/2022
Scott is my Service Advisor and he can't do enough to make things work out for the best. I called the dealership several times to make my service appointment, to double check that I had a loaner, etc. Every time I called, I got a very polite and understanding associate who made sure they got everything right and would ask if there was anything else they could do. My hat's off to Ron W. who clearly walks the talk.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
excellent work
byon 06/01/2022
Mercedes Benz in Midlothian VA has been servicing my car since I brought it new in 2011. They do excellent work.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great Service
byon 05/26/2022
They performed a 20,000 miles service, and did it quickly and efficiently. My only complaint was the loaner was having issues I could not resolve, but it was just for a couple of miles to my work and return, so not a big problem . This car is fantastic and the service team is on the ball. 2020 S 560V
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Could been better
byon 03/23/2022
Did not get my car wash at the service could’ve been a five
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Fabulous service
byon 09/30/2021
Always receive excellent service. JD was great!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Speed sensor/check engine light
byon 03/02/2021
Symptoms: not wanting to shift from 2nd gear. Had to cut off the car and wait a minute, restart and go. Speed sensor replaced, transmission service completed. Check engine light reset. Drives perfect
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Service
byon 02/28/2021
Mr Mansfield was very helpful got me in without an appointment and took care of my issue even though I was last minute. I was very very pleased with his patience and care for my concern. Great experience overall, all 10s not just fives
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Fantastic experience
byon 02/18/2021
Brought in R350 with multiple issues. Received great advice on what was worth fixing and what could be postponed. Clear communication on pricing and time to complete repairs. All repairs done perfectly and quickly!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
State Inspection and Oil Change
byon 01/28/2021
My service tech, Alan, communicated well and kept me apprised of the entire process.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Schedule A
byon 01/21/2021
My service experience was excellent. Travis kept me informed on everything going on and there were no surprises when I received my bill.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Quick and Thorough
byon 12/17/2020
Painless process, professional interaction, thorough service and communication.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Superior, honest service!
byon 12/02/2020
Great all around service! Each time I visit the staff is well prepared and organized for my arrival leaving me with a loaner car while my car is being serviced. They send me text messages with updates on my car with quick responses if I have any questions. I was able to make payments easily through a link that was texted to me to make pick-up fast and easy. Each time I go I am impressed with their quality of service and can't see myself going anywhere else in the future. Brian is easy to work with and makes each experience a smooth transaction. I would highly recommend this dealership!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Inspection
byon 11/21/2020
Quick process in and out. Car delivered when promised. No issues. Great service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
