Mercedes-Benz of Midlothian
Customer Reviews of Mercedes-Benz of Midlothian
Lucas is the best!
byon 03/14/2024
Lucas was the best person to work with. He was patient, resourceful, and understanding, and he helped me find my dream car. Without him, I would have walked away without a car. But he was so hands-on, and listened to everything I wanted and needed, and found me the perfect car. Thank you, Lucas!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Service Ever
byon 08/31/2023
The best Dealership to do business. Everyone is so helpful and friendly. I wouldn't think of going anywhere else for my next car (again) Satisfied repeat Customer!! Chris, Jon, Sam the Best!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
George Truesdail
byon 04/13/2023
Tink Doyle, our sales person, went way way beyond the call of duty to make sure everything was right with the car. It was a loaner car that I decided to buy after I had my car in for service. And I was so pleased with the entire process. This is my second Mercedes I bought from Midlothian.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
President
byon 04/29/2021
Chris Moss is professional and patient. I purchased a car for my mom who is 78 and he was the epitome of professionalism working with her through the challenges of understanding how to use the electronics devices on the car.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Phenomenal!
byon 04/03/2021
Phenomenal! Chris Moss greeted us as we walked in the door: consummate professional from beginning to end: Thank you Chris and Mercedes-Benz of Midlothian for a memorable experience. Highly recommend Rick & Christine
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
It does not get any better than this place!
byon 02/20/2021
How many good things can I say about this group.....here I go! I am not only a HUGE car-guy, but I have been in the automotive business for over 20 years. Unfortunately, to love cars so much but HATE the process of buying one is normally part of the deal. NOT THIS TIME! I can honestly say my first time buying a vehicle from Mercedes Benz of Midlothian will not be my last....even with the 2+ hour drive each way. I found the car online on a snowy Saturday. So snowy that everything was shut down. I tried calling but nobody answered...no surprise, the weather was terrible! I emailed the company and was super surprised that I got a reply within minutes. Long story short, within an hour of that email, the General Sales Manager, Ryan Pulley, called me. On his DAY OFF....home with his kids. If you know anything about car sales, a Saturday off is VERY rare. The fact that Ryan took the time to personally call me was astounding. He was polite, concise and understood my needs. To say he was accommodating would be a gross understatement. He actually went to the dealership that next day, Sunday, when they are closed, through the snow to go look at the car to answer some of my very specific questions. Who does that?!?!?!? Ryan did. Took the two hour trip the very next day. Told Ryan that we would have our five year old with us and that we needed to make the transaction go as quickly and smoothly as possible. Mind you, the last car purchase we made we told another dealer the same thing....took 4 hours! Total time from greeting to driving away was a tick UNDER ONE HOUR!!!! Ryan teamed me up with Chris Moss....an exceptional Sales Rep who is also clearly a car guy. Knows his stuff, doesn't push and was a great guy to talk to. Finance Manager Will Turner was also great. No pressure, answered questions and made the back end go smooth as glass. Even got to meet the General Manager, Ron West, who clearly knows the value of a great team. If I haven't made it clear, this was THE BEST car buying experience I've had in 20+ car purchases in almost 30 years of buying cars(Told you I was a car guy!). I can not recommend this group enough. If they treat you half as good as they treated me, you'll feel like a king or queen! I know I did. Thank you so very much to the entire MB of Midlothian team....I LOVE the car!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Third time and still awesome!
byon 12/14/2020
This is my third car from MB of Midlothian. Bill Cochrane always goes out of his way to make it a clear and stress-free process. I am a forever customer. Why would I go anywhere else?
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Customer Service
byon 10/13/2020
I purchased my 1st Mercedes from the Midlothian VA McGeorge in 2000 and have purchased several vehicles from them throughout the years. Last week and 20 years later got my new 2020 Mercedes GLB. Why do I always return to them? Well they offer impeccable service.. I'm definitely a client for life!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mr. Chris Moss, a true Mercedes Benz salesman!!
byon 08/14/2020
Chris, You are a rockstar!!! Thank you very much for your outstanding customer service. Nothing but the BEST!!!! Muchas gracias!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Awesome
byon 08/04/2020
Sam was and awesome sells person and Will was very helpful In finance. Very knowledgeable in the cars they selling.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Exceptional Sales Experience
byon 04/14/2020
After communicating with several salesmen across multiple dealerships and brands, my opinion of MB of Midlothian is 'AMAZING'. Every member of their team was instantly responsive answering my questions courteously and with knowledge. Each team member in turn never let the ball drop and from start to finish, I couldn't be more pleased with the value for money I received and how valued they made me feel as a client. This dealership went above and beyond to make me feel like they deserved my business.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Best Salesperson Tink Doyle
byon 01/14/2020
Tink was just awesome to work with. She quickly greeted me upon arrival in the parking lot, introduced herself and listened to what I was searching for. Being a female she was relateable and made the purchase process easy. Not like most make salesmen she talked to me not my husband as I was the buyer. Tink sat with me in the car and went over all the options. She even called the next day to see if I was still happy with my purchase or if I had any questions. All of this made the purchase of my new car more exciting. Can't day enough about how great her. Tink should be salesperson of the year.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Chris Moss is the best!
byon 07/30/2019
I went in to purchase 2019 GLC. Chris was patient, answered all my questions and responds to emails literally in minutes. I have not had any issues and I LOVE MY NEW CAR but any questions, he answered for me in a timely matter. He is the best!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Outstanding Dealership Service
byon 01/21/2019
I have purchased a used sprinter van from the dealer , Wayne was extraordinary helping me complete my purchase , the dealer was straight forward with all the pricing, no gimmicks no games , very pleasant surprise. I live in Georgia , i flew in to Richmond to get the vehicle and it could not have been a better experience . I will fly in again to buy my next car from Midlothian .
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Sales Experience
byon 11/16/2018
I just purchased a C300 coupe and I am completely satisfied. The salesman was wonderful and make me feel as if I had mad the right choice in my selection.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
client advisor
byon 10/11/2018
Great experience. straight forward and honest salesperson, exceptional in this day & age.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Great place to buy a car!
byon 09/06/2018
This is the second car Certified Pre-Owned car from Midlothian MB and I have been very satisfied! I will go back again next time I am ready to buy another car. They can't be beat for price and the way they treat their customers.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Super Customer Service
byon 06/19/2017
Chris Moss and Darin Johnson provided exceptional customer service. For me, purchasing a car is equal to getting a root canal....I want no parts of any of it. I'm not a car person. But these gentlemen guided me thru the entire experience with kid gloves and I'm thrilled with my new car. they have already called to check on me.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
New purchase
byon 05/09/2017
I have purchased many cars from MB of Midlo and I have never had anything but a great experience. The prices are fair and the service with Brian exceptional. Wayne Booth could not be nicer and Ryan and Ron West also very accommodating. Everyone at the dealership is super helpful. That's why I keep coming back. Thank's to all I mentioned for all you do. Bob Holloway
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Satisfied Customer Easiest Transaction
byon 08/20/2016
Calm no pressure no hassle salesman is a gentleman and the finance officer is the best understanding person ever. Great personality and respect.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Excellent
byon 07/25/2016
This was my first car purchase without my father or husband to advise me. Steven Williams made this experience so easy. He worked with me on finding the right car and right price. I was only going to look but ending up purchasing. He was very patient and full of personality. Great sales person.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
