Mercedes-Benz of Midlothian
Today closed
Customer Reviews of Mercedes-Benz of Midlothian
Review type:
Write a review: Sales
41 sales reviews
Sort by:
GLE Review
by Ed on 11/19/2024Great experience. Wayne Booth was awesome - made transaction smooth and efficient. Great customer service skills and I would highly recommend him to a friend.Accommodating
by Progressive on 10/23/2024I recently had the pleasure of purchasing a vehicle from Mercedes Benz of Midlothian, and I can't speak highly enough about my experience, especially thanks to Dylan. From the moment we arrived, Dylan was incredibly accommodating and made… the entire purchasing process smooth and enjoyable. While we did encounter a couple of minor snafus, I appreciate how Dylan took them in stride. He is currently working on resolving these issues and has kept us updated every step of the way. His proactive communication has made a world of difference, ensuring that we feel supported throughout the process. Dylan's great personality truly shines through. He is friendly, knowledgeable, and genuinely cares about his customers. I felt like I was in good hands the entire time, and his approachability made it easy to ask questions and discuss our options. Overall, I would absolutely work with Dylan again in the future. If you're looking for a hassle-free car buying experience with a dedicated professional, I highly recommend reaching out to him at Mercedes Benz of Midlothian. Thank you, Dylan, for your fantastic service! We can follow up on the service and resolution of the minor snafu after services are completed. I am happy to be a part of the Mercedes-Benz of Midlothian family!Easy transaction
by Steve F on 06/07/2024Found a car I wanted. Gave me a fair price and the transaction went smoothly. Very easy to work with and car was as described.Lucas is the best!
by Anna Moore on 03/14/2024Lucas was the best person to work with. He was patient, resourceful, and understanding, and he helped me find my dream car. Without him, I would have walked away without a car. But he was so hands-on, and listened to everything I wanted and… needed, and found me the perfect car. Thank you, Lucas!Best Service Ever
by Lori Raya on 08/31/2023The best Dealership to do business. Everyone is so helpful and friendly. I wouldn't think of going anywhere else for my next car (again) Satisfied repeat Customer!! Chris, Jon, Sam the Best!!!George Truesdail
by George Truesdail on 04/13/2023Tink Doyle, our sales person, went way way beyond the call of duty to make sure everything was right with the car. It was a loaner car that I decided to buy after I had my car in for service. And I was so pleased with the entire process.… This is my second Mercedes I bought from Midlothian.President
by Ed on 04/29/2021Chris Moss is professional and patient. I purchased a car for my mom who is 78 and he was the epitome of professionalism working with her through the challenges of understanding how to use the electronics devices on the car.Phenomenal!
by Rick and Christine on 04/03/2021Phenomenal! Chris Moss greeted us as we walked in the door: consummate professional from beginning to end: Thank you Chris and Mercedes-Benz of Midlothian for a memorable experience. Highly recommend Rick & ChristineIt does not get any better than this place!
by Philip M on 02/20/2021How many good things can I say about this group.....here I go! I am not only a HUGE car-guy, but I have been in the automotive business for over 20 years. Unfortunately, to love cars so much but HATE the process of buying one is normally… part of the deal. NOT THIS TIME! I can honestly say my first time buying a vehicle from Mercedes Benz of Midlothian will not be my last....even with the 2+ hour drive each way. I found the car online on a snowy Saturday. So snowy that everything was shut down. I tried calling but nobody answered...no surprise, the weather was terrible! I emailed the company and was super surprised that I got a reply within minutes. Long story short, within an hour of that email, the General Sales Manager, Ryan Pulley, called me. On his DAY OFF....home with his kids. If you know anything about car sales, a Saturday off is VERY rare. The fact that Ryan took the time to personally call me was astounding. He was polite, concise and understood my needs. To say he was accommodating would be a gross understatement. He actually went to the dealership that next day, Sunday, when they are closed, through the snow to go look at the car to answer some of my very specific questions. Who does that?!?!?!? Ryan did. Took the two hour trip the very next day. Told Ryan that we would have our five year old with us and that we needed to make the transaction go as quickly and smoothly as possible. Mind you, the last car purchase we made we told another dealer the same thing....took 4 hours! Total time from greeting to driving away was a tick UNDER ONE HOUR!!!! Ryan teamed me up with Chris Moss....an exceptional Sales Rep who is also clearly a car guy. Knows his stuff, doesn't push and was a great guy to talk to. Finance Manager Will Turner was also great. No pressure, answered questions and made the back end go smooth as glass. Even got to meet the General Manager, Ron West, who clearly knows the value of a great team. If I haven't made it clear, this was THE BEST car buying experience I've had in 20+ car purchases in almost 30 years of buying cars(Told you I was a car guy!). I can not recommend this group enough. If they treat you half as good as they treated me, you'll feel like a king or queen! I know I did. Thank you so very much to the entire MB of Midlothian team....I LOVE the car!Third time and still awesome!
by MT on 12/14/2020This is my third car from MB of Midlothian. Bill Cochrane always goes out of his way to make it a clear and stress-free process. I am a forever customer. Why would I go anywhere else?Outstanding Customer Service
by Shante Myers on 10/13/2020I purchased my 1st Mercedes from the Midlothian VA McGeorge in 2000 and have purchased several vehicles from them throughout the years. Last week and 20 years later got my new 2020 Mercedes GLB. Why do I always return to them? Well they… offer impeccable service.. I'm definitely a client for life!Mr. Chris Moss, a true Mercedes Benz salesman!!
by Alvin on 08/14/2020Chris, You are a rockstar!!! Thank you very much for your outstanding customer service. Nothing but the BEST!!!! Muchas gracias!!Awesome
by Sam on 08/04/2020Sam was and awesome sells person and Will was very helpful In finance. Very knowledgeable in the cars they selling.Exceptional Sales Experience
by JaneF on 04/14/2020After communicating with several salesmen across multiple dealerships and brands, my opinion of MB of Midlothian is 'AMAZING'. Every member of their team was instantly responsive answering my questions courteously and with knowledge. Each… team member in turn never let the ball drop and from start to finish, I couldn't be more pleased with the value for money I received and how valued they made me feel as a client. This dealership went above and beyond to make me feel like they deserved my business.Best Salesperson Tink Doyle
by Valeri on 01/14/2020Tink was just awesome to work with. She quickly greeted me upon arrival in the parking lot, introduced herself and listened to what I was searching for. Being a female she was relateable and made the purchase process easy. Not like most… make salesmen she talked to me not my husband as I was the buyer. Tink sat with me in the car and went over all the options. She even called the next day to see if I was still happy with my purchase or if I had any questions. All of this made the purchase of my new car more exciting. Can't day enough about how great her. Tink should be salesperson of the year.Chris Moss is the best!
by AntoinetteBrown on 07/30/2019updated 08/06/2019I went in to purchase 2019 GLC. Chris was patient, answered all my questions and responds to emails literally in minutes. I have not had any issues and I LOVE MY NEW CAR but any questions, he answered for me in a timely matter. He is the… best!!!Outstanding Dealership Service
by Sprinter on 01/21/2019I have purchased a used sprinter van from the dealer , Wayne was extraordinary helping me complete my purchase , the dealer was straight forward with all the pricing, no gimmicks no games , very pleasant surprise. I live in Georgia , i flew… in to Richmond to get the vehicle and it could not have been a better experience . I will fly in again to buy my next car from Midlothian .Sales Experience
by RMT15 on 11/16/2018I just purchased a C300 coupe and I am completely satisfied. The salesman was wonderful and make me feel as if I had mad the right choice in my selection.client advisor
by xx on 10/11/2018updated 10/19/2018Great experience. straight forward and honest salesperson, exceptional in this day & age.Great place to buy a car!
by gallaugher on 09/06/2018updated 09/13/2018This is the second car Certified Pre-Owned car from Midlothian MB and I have been very satisfied! I will go back again next time I am ready to buy another car. They can't be beat for price and the way they treat their customers.Super Customer Service
by Service47 on 06/19/2017Chris Moss and Darin Johnson provided exceptional customer service. For me, purchasing a car is equal to getting a root canal....I want no parts of any of it. I'm not a car person. But these gentlemen guided me thru the entire experience… with kid gloves and I'm thrilled with my new car. they have already called to check on me.
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Mercedes-Benz CLA-Class
About our dealership