Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
Overall great experience
by Quinetta on 11/15/2018Friendliness, efficiency, and the no pressure environment were all the things I needed to make this experience great for me.Completely satisfied, Highly recommend
by Michelle on 11/14/2018Very friendly, professional staff Ease of drop off Comfortable waiting area Estimated wait time was at least 1 hour due to the busy schedule, however, service was complete in 40 minutes.We appreciate your marvelous feedback, Michelle. It's our commitment to ensure quality customer care by providing clean and comfortable facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thanks again! Best, John Nickens, General Manager | jnickens@pageauto.com
Very Satisfied Customer
by Kenneth on 11/14/2018Customer serviceKenneth, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Best, John Nickens, General Manager | jnickens@pageauto.com
Would recommend dealership
by Joan on 11/14/2018Friendly and knowledgeable salesman. Didn't feel like we were pressured too much.Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and pressure free! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, John Nickens, General Manager | jnickens@pageauto.com
Thanks for your awesome feedback, Joan. We appreciate you choosing Mechanicsville Toyota! Regards, John Nickens, General Manager | jnickens@pageauto.com
VERY PROMPT SERVICE VISIT
by William on 11/13/2018Quick in and outThank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt service on your car. If there's anything more that we can do, please come back and see us again. Take care! Best, John Nickens, General Manager | jnickens@pageauto.com
Great Experience!
by Lewis on 11/01/2018updated 11/09/2018Immediate response to my inquiry, friendly staff, easy process using texted photos, personal service, obvious concern for my happiness with the vehicle, nice store, great value, confidence in the Toyota brand.We're so pleased to hear this feedback, Lewis! We really appreciate your business! Regards, John Nickens, General Manager | jnickens@pageauto.com
Great customer service
by Augustus on 11/03/2018updated 11/09/2018I was made to feel like an individual. As if they know me.Thanks, Augustus! We're pleased that everything went well for you! Regards, John Nickens, General Manager | jnickens@pageauto.com
My new Rav4 2018
by MaryFlynn on 11/04/2018updated 11/09/2018Mike Elliott provided all the information I needed and answered all questions.Thank you for the excellent review! It is great to know that Mike was able to provide you with an efficient and informative service. Please feel free to call or stop by if there is anything else we can do to help you. Best, John Nickens, General Manager | jnickens@pageauto.com
service
by Carolyn on 11/09/2018the service person sat down and ansewered questions I had about the computer system.Hi Carolyn, and thank you for this great review of your experience here at Mechanicsville Toyota! We're very happy that our staff was here to help you and treated you with the customer service we know you deserve. Best, John Nickens, General Manager | jnickens@pageauto.com
Excellent experience.
by Dennis on 11/09/2018Sales staff was very knowledgeable and worked hard to satisfy our needs.Dennis, thank you for taking the time to write this fantastic review! Our Mechanicsville Toyota team works very hard to ensure each of our customers are 100% satisfied with their overall experience. We look forward to working with you again. Best, John Nickens, General Manager | jnickens@pageauto.com
Car Maintenance
by David on 11/09/2018consistent been a customer for 8 years. waiting room clean and roomy. some dealers have very small spaces for waiting rooms. have a shuttle service when needed. friendly staff.Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a clean and comfortable place for all our guests during their visit at our dealership. Best, John Nickens, General Manager | jnickens@pageauto.com
Josh was awesome!
by Deidre on 10/31/2018updated 11/08/2018Josh was great! very personable and ready to accommodate and find the exact type of car withe the exact options I wanted at the right price. Seemed sincere. Didn't try to sell me anything I didn't want.Thanks for this great feedback, Deidre! Regards, John Nickens, General Manager | jnickens@pageauto.com
Great service.
by Barbara on 10/29/2018updated 11/08/2018Persons at front desk were friendly and courteous and helpful. Service was completed in a timely manner even though I didn’t have an appointmentThanks, Barbara! We appreciate you choosing Mechanicsville Toyota! Regards, John Nickens, General Manager | jnickens@pageauto.com
Service Experience
by Nancy on 10/31/2018updated 11/08/2018easy to make an appointment service writers are very good trust that the car will be repaired correctly and that they will tell me if they find "other" issues...I don't want to end up on the side of the road somedayThanks for your positive feedback, Nancy! Regards, John Nickens, General Manager | jnickens@pageauto.com
Good service
by Sherrill on 10/30/2018updated 11/08/2018Our service person was very kind and helpful.Thanks for your review, Sherrill! Regards, John Nickens, General Manager | jnickens@pageauto.com
tundra oil change/tire rotation
by Nestor on 10/29/2018updated 11/08/2018from check-in to check-out one hour!Thanks, Nestor! We appreciate you choosing Mechanicsville Toyota! Regards, John Nickens, General Manager | jnickens@pageauto.com
Emergency repairs on older Prius
by Chuck on 11/07/2018The staff was professional, friendly and very helpful. We were out of state travelers and they squeezed us in on a busy Monday morning to help us get back on the road as soon as possible. Sincere Thanks to Sarah (Service Rep) & Steven… (Mechanic).Chuck, thank you for your kind words about Sarah, Steven, and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Best regards, John Nickens, General Manager | jnickens@pageauto.com
customer service
by Elizabeth on 11/07/2018Rob's customer service was OUTSTANDING!!!Elizabet, thank you for the awesome feedback! You're right, Rob is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. Best regards, John Nickens, General Manager | jnickens@pageauto.com
Service
by Cheryl on 11/05/2018Check in was easy. The customer service rep. was polite. They are ready for you at the appointed time.Hi Cheryl and thanks for the great feedback! We're very happy that our service team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Best, John Nickens, General Manager | jnickens@pageauto.com
Thanks for your perfect review, William! We strive to provide friendly and informative customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, John Nickens, General Manager | jnickens@pageauto.com
Hughes visit 11-2-2018
by William on 11/05/2018Very friendly and informative.Thank you for taking the time out of your day to share your wonderful experience with Mechanicsville Toyota. We are delighted to hear you were treated with friendly and informative service on your car. We hope you will give us the opportunity to help you again whenever it's time for your next car. Best, John Nickens, General Manager | jnickens@pageauto.com
Great experience
by Addie on 11/04/2018Friendly knowledgeable staff. Eager to put me in the right car. My sales rep, Dave White, was fantastic!!Thank you so much for the nice review and congratulations on your new car! We're glad to hear that the Mechanicsville Toyota team was friendly and knowledgeable! We really appreciate this feedback and I'll be certain to share your compliments with David and the rest of the staff. Best, John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4
Toyota Tacoma
Toyota 4Runner
Toyota RAV4 Hybrid
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you so much for taking the time to let us know how happy you are with your experience at Mechanicsville Toyota! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! All the best, John Nickens, General Manager | jnickens@pageauto.com
by dealerreply on 11/17/2018