Customer Reviews of Mechanicsville Toyota
Review type:
Whit& Long
Highlander
by Asad on 11/14/2020I had a great experience at Mechanicsville Toyota. I was extremely busy and Nick did his best to close the deal. He was very professional. I went to the dealership and in less than an hour, I was done with paperwork and everything. Great… experience. Highly recommend.First New Car Purchase
by TRD Camry on 11/04/2020John and Brian were amazing. This was my first brand new car I've ever purchased. I sell cars for a living and even that didn't make me less anxious about the process. Brian was excellent throughout the process and gave me updates on my car… getting built. There was an order snafu with Toyota and John went above and beyond to not only make sure I got the vehicle I desired but that I also didn't have to wait more weeks to get it. I am overjoyed about the customer service I got from Mechanicsville Toyota. I went back in the other night to turn in the Navy Fed draft and everyone asked me how I loved my car. We are definitely a Toyota family now and we will be back to purchase again from Mechanicsville Toyota once the time comes again.Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Best, John Nickens, General Manager | jnickens@pageauto.com
Great Buying Experience
by Jeff on 10/03/2020Working with Jeff Decker and Robin was a wonderful experience. Both were highly professional and knowledgeable. I was able to get all of my questions answered which allowed me to make the right decision for purchasing my 4Runner from them.… Throughout the entire process they remained in contact and kept me informed of what was taking place. I highly recommend Jeff Decker for your next sales person for your new car.Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Jeff and our team were helpful during your visit and that you love your new Toyota 4Runner. If you have any questions, please don't hesitate to reach out to us again. Best, John Nickens, General Manager | jnickens@pageauto.com
Great Service & After Service Support!
by LCarter on 09/05/2020When I arrived, the Service Rep. Sarah greeted me to obtain all of my information, observing all social distancing protocols. After having my fuel pump replaced due to a recall. I detected a faint fuel smell in my vehicle. The next day I… called the Service Dept. and explained that I had detected the smell and saw a "possible" fuel spot under the car. I was told that I would have to wait until the next Tuesday, approx. five (5) days for an appointment. Shortly thereafter, the Service Rep. Travis called me back and told me that they would address my safety concerns and see me that morning. Travis was courteous and customer focused. And he also followed all social distancing protocols. I have been a customer for over fifteen (15) years. And, I have always been pleased with their service.Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, John Nickens, General Manager | jnickens@pageauto.com
Best Car Buying Experience Ever
by Andrew Woyansky on 09/04/2020Easiest car buying experience I’ve had in 20 years with purchasing Toyota’s. The longest process of the whole thing was just driving to the dealership. I was able to do the majority of it over the phone with Justin Sauer and Zachary Lewis… which were absolutely top notch for a flawless car buying experience. Only a couple of signatures with Justin and Zachary basically handed me the keys and was off with my new car (2020 Toyota C-HR Limited) in minutes.Andrew, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Best, John Nickens, General Manager | jnickens@pageauto.com
25k carelabor
by Brenda on 08/28/2020It is a pleasure to take my vehicle for service here, I loved the social distance they have here, no contact , the service was done in less than 45 min. I have never had a bad experience when I take my vehicle for service. This is my 2nd… Toyota & I will get a 3rd when it is time for another one.Thank you for the positive review, Brenda and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Best, John Nickens, General Manager | jnickens@pageauto.com
Amazing Dealership
by Amazing Dealership on 08/27/2020This is my 3rd purchase from this dealership. My sales person Zak Lewis is "Awesome". He is very knowledgeable about the product, he works extremely hard, and makes the buying experience enjoyable. I will definitely go back and recommend… this dealership to everyone.Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Best, John Nickens, General Manager | jnickens@pageauto.com
Best Experience Ever buying a Truck
by Kevin on 07/11/2020No games, straight forward and no hidden surprises! Also the process was extremely quick!Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. John Nickens, General Manager | jnickens@pageauto.com
2020 Camry Purchase
by EA on 06/28/2020We recently bought a Toyota Camry and it was a pleasant experience from the minute we came in till we left with the car. Franco Perrone was very professional and went beyond to help us get the deal we wanted. Thank you for a great… experience Franco and Mechanicsville Toyota!Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! John Nickens, General Manager | jnickens@pageauto.com
Excellent sales customer service
by Scott P on 06/11/2020My salesman, James Burroughs was excellent. Really took time with us. Showed us all of the features of the minivan and, more importantly, how they worked. Went out of his way to pair our phone with the audio system and program the garage… door opener. Great customer service.Thank you for your great review, Scott! We're glad to have James on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! John Nickens, General Manager | jnickens@pageauto.com
Excellent Experience with no back-and-forth Negotiations
by Excellent Lease Experience on 04/29/2020The sales associate who assisted me (Charlie Bevin) was very professional and knowledgeable of the vehicle I desired as well as the overall sales process. Charlie went the extra mile to ensure that I received exactly what I was looking for… even though it was not immediately available. Kudos to Charlie. Should any of my acquaintances be in the market for a new/used vehicle, I would certainly recommend they visit Mechanicsville Toyota and seek out Charlie. The financial portion of the vehicle purchase/lease was very smooth and did not require any sort of back and forth negotiations. Jay Ramsey did a great job explaining the process and pointed out the options that were most favorable to the buyer. That was greatly appreciated. In three years, I hope to either purchase my Highlander out right or lease a new one. Thanks for a pleasant purchasing experience.Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Charlie, Jay, and the rest of the Mechanicsville Toyota team. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, John Nickens, General Manager | jnickens@pageauto.com
Truly One of the Best Purchasing Experiences I’ve Ever Had
by Kevin R on 04/28/2020The entire experience was an absolute pleasure! The salesman, Steven Helms, was second to none and his commitment to making this purchase happen was nothing short of extraordinary. I simply cant thank him, and Mechanicsville Toyota,… enough!Wow, your kind words took our breath away! We are so glad your recent visit was such a success, and we hope you won’t hesitate to reach out again in the future. John Nickens, General Manager | jnickens@pageauto.com
Simple and direct dealing
by Kirk on 03/30/2020The sales staff was direct and forthcoming about the components of the deal.Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. John Nickens, General Manager | jnickens@pageauto.com
My 3rd Highlander from Mechanicsville Toyota
by Margaret on 03/28/2020This is the third Highlander that I have purchased from Mechanicsville Toyota - and all of them with Don Berkeley's help. He is a wonderful person and an excellent sales rep. The whole staff makes the process very easy. I have always… felt respected and fairly treated here.Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. John Nickens, General Manager | jnickens@pageauto.com
Janet Watkins
by Janet on 03/28/2020I have a very good experience with everything that going on they were professionalThank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. John Nickens, General Manager | jnickens@pageauto.com
Great Experience
by Chris on 03/27/2020Marvin was great to deal with and made the purchase experience fast and easy!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Nickens, General Manager | jnickens@pageauto.com
Mechanicsville Toyota is the place to buy a new car!
by Jennifer on 03/26/2020Gm was ready for us when we arrived. Car was clean tags were ready and the salesman knew the inside and outside of the vehicle. They were very careful about social distancing with the corona virus situation. Excellent service and… attention to detailWe really appreciate your feedback, Jennifer. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. John Nickens, General Manager | jnickens@pageauto.com
Great service since 2012
by Jesselle on 03/26/2020Antiviral procedures were thoroughly implemented, efficient, yet friendly. 35K service was done in a timely fashion. I have received great service at Mechanicsville Toyota since the purchase of a 2012 Prius (which I still own) and the 2016… Prius that I currently drive.We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. John Nickens, General Manager | jnickens@pageauto.com
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by Peggy on 03/26/2020I always trust Mechanicsville Toyato for my service. Professional, competent and caring. Been taking my '11 Toyota Camry there ever since purchase. Was extremely impressed with their measures concerning covid-19 virus.Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. John Nickens, General Manager | jnickens@pageauto.com
inspection
by Joann on 03/26/2020quick service - love the free inspectionWe're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. John Nickens, General Manager | jnickens@pageauto.com
Great Dealership, Awesome Staff
by Brian on 03/23/2020Easy and welcoming staff. Took care of my needsThank you for this amazing review, Brian! We really appreciate your business. John Nickens, General Manager | jnickens@pageauto.com
Toyota RAV4
Toyota Tacoma
Toyota 4Runner
Toyota RAV4 Hybrid
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your car purchase incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Best, John Nickens, General Manager | jnickens@pageauto.com
by Mechanicsville Toyota on 11/17/2020