Customer Reviews of Safford Brown Kia Manassas
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1 review
Annoying Negotiation and "Forgot" New Lease was a Loaner
by Nick B on 08/07/2025The majority of my sale/process was done online. While the experience itself was generally straightforward and the staff were friendly, I'm giving 2 stars for the following reasons: 1. Estimated lease payment based on the parameters I gave… on their website was not offered after credit check and I had the satisfactory required credit score and could not be explained. Was offered $100/mo more originally. Sales person tried to explain it as needing the required down payment but my calculation was first month payment only. It took unnecessary negotiation/prying for them to magically get closer to that monthly price, but still off $20-30/mo. 2. It was not disclosed until after the credit check and agreed upon numbers that it was a demo vehicle (4500 miles) used by the GM that nobody seemed to be aware of until the sale. Very convenient. It was not shown on the listing as a demo vehicle and showed "5 mi" on said listing. It's a lease so I don't care that much but feel like I should have been given an even better offer because it's technically used, moreso because the better number they gave was BEFORE "realizing" it was a GM loaner. 3. Spent 2 hours waiting for the vehicle to be cleaned/ready despite being told to show up whenever the next day. My intent was to avoid all of the unnecessary waiting at the dealership.
About our dealership
If you're interested in a new Kia model or used car and live in Manassas, Alexandria, Leesburg or Chantilly, you're in luck! Safford Brown Kia Manassas has a stellar lineup of new and used cars, including the Sorento, Sportage, Forte, Rio and many more.
If you prefer to explore different car models from the comfort of your home, you'll be happy to know, you can do so simply by visiting our new and used car inventories online.
Amenities
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Express Service
- Customer Lounge Area
Languages Spoken (3)
- Chinese
- Korean
- Spanish