Mercedes-Benz of Fredericksburg
Customer Reviews of Mercedes-Benz of Fredericksburg
Review type:
Outstanding experience @
by Lori J on 08/27/2022Teddy Parker was very thorough from start to finish. He took the time to explain things a d aS very patient. He felt like family by the end! Valerie in finance was also great. Everyone T the dealership was nice and very helpful and… friendly! Awesome experience!Wow
by Marlop5 on 04/22/2017This place is great and the negociation is clear you come in and get out in less than two hoursGreat experience
by JohnBadurina on 03/31/2017Shawn and Dave made the entire process almost painless. Looking forward to years of driving pleasure. Will be bringing my E350 back for service when the time is right. I highly recommend you contact Shawn for your next Mercedes.Dear Mr. Badurina, Painless is exactly what we had in mind! Our sales process is called Fast Fair Simple because we want to remove the stress and strain of car buying. We are very pleased that Sales Associate Shawn O'Donnell and our Finance Manager Dave Bowers provided you a pleasant experience. We look forward to seeing you when you are ready for service. Enjoy your E350!
Mercedes-Benz of Fredericksburg
by zainabbaa on 03/21/2017Sales Associate Tyler Clark was very professional and prompt in his response. From the first time we contacted him to when we purchased the vehicle, it all took four days. He answered all our questions, and concerns. The entire staff at… this dealership was awesome. Will definately be going back to this dealership.Dear zainabbaa, Thank you for the 5-star rating. We're pleased that Tyler Clark and the rest of our team provided you the excellent service that every guest deserves when interacting with Mercedes-Benz of Fredericksburg. Enjoy your new vehicle and we look forward to seeing you again!
Best customer service from all departments
by gefredericks on 03/20/2017This dealership was the only to have the specific trim of the car I was looking for (even though it wasn't a Mercedes). When I arrived, Tyler and Adam greeted me and had the car ready to go for me. The price was very reasonable, and all of… my financing and trade-in accommodations were better than the others. Tyler was a great sales rep, Adam was a great manager, and Elizabeth in the finance department was very knowledgable and extremely helpful. I am a Maryland resident and they took that into consideration. They made sure that the car was available for me only during the designated time that I set to come see it. They also were able to take care of all of my taxes, tag, and title for Maryland which made things easier for me since it saved me a trip to the MVA. Even after I purchased the vehicle, they checked in to make sure everything was acceptable to pass MD state inspection. Any additional items that needed attention, they took care of the same day. In the past 3 years I've purchased 6 cars from Maryland and Virginia, and I will say that this dealership has been significantly better than any that I've ever had to deal with. Thank you all for making the car buying process very simple, easy, honest, and straight forward. Hope to come back in the future.Dear gefredericks, We're pleased that we had the car you were seeking and that Tyler Clark, Adam and Elizabeth McWhirt provided you great guest service. We're glad we made the trip from Maryland worth your while. Here, we call our sales process Fast Fair Simple Guaranteed because it's designed to be straightforward and stress-free for our guests. Thank you for the high praise. We look forward to seeing you again!
Vehicals match the service
by Fordfan76 on 03/19/2017I want to thank the folks at Mercedes-Benz of Fredericksburg for the great customer service and patience while marking my decision to purchase. The pre-owned vehicals they offer all appear in new condition and of high standards. During my… selection process they provided me the time to perform a thorough inspection to become comfortable with my decision. I worked with both Rich and Carlos during my section process and these guys were great. Rich did a fantastic job in making the sale process as pain-free as possible. I also experienced something different at this dealership. When getting a trade-in estimate for my trade-in the values were fair and realalistice, not low to make up for discounts applied on the new one. Thanks again guys... "Happy owner of a GT500"Dear FordFan76, Thank you for your positive feedback regarding your experience with Rich Slater and Carlos Rodriguez. When people visit our showrooms, we want them to feel comfortable, not pressured. That is why we offer our Fast Fair Simple Guaranteed sales process. We are upfront about our prices and, as you noted, we are straightforward about the value of your trade-in. That value stands even if you don't buy from us. Thanks for noticing! And, most of all, enjoy your GT500!
Great experience
by Yilmazc on 02/28/2017Couldn't be happier with my experience . Drove 3 hours for this dealer . Very friendly and proffesinal staff . I was in market for a Mercedes benz and sales associate Richard Slatter was able to get me a perfect deal within 1 hour of… contact . He did not play Games or sale schemes .. Honest and on point . He was fast and quick . He got me in and out of the dealer within 1.5 hours of arrival, he had every paperwork ready to go . I was able to drive away happy .. for once from a dealership .Thank you, Yilmazc, for the high praise! We're thrilled that we made your 3-hour trip worthwhile! And we also love that our Fast Fair Simple Guaranteed sales process delivered - no games and no gimmicks, just a straightforward negotiation-free sale. Driving away happy is what we want for every guest! We'll pass along your praise to Rich Slater.
Good experience
by echaucer on 02/12/2017My family and I came in today to test drive a 2017 GLE350. Tyler Clark was our sales consultant, and he was great to work with. He was courteous and patient throughout the leasing process. We will certainly contact him when we are ready to… get another vehicle!Dear echaucer, Thank you for the great review. We're pleased that Sales Consultant Tyler Clark was able to make the process pleasant for you. That is certainly our goal for everyone who visits. We know Tyler will be pleased to see you again when you're ready for that next vehicle!
Well done and professional
by us1fedvet on 09/13/2011updated 06/01/2025Sales rep Steve Smith very capable, courteous, and professional. Our second MB from this dealership.wonderful Experience
by DrReza on 11/14/2012updated 06/01/2025Our recent car buying experience from this dealership was wonderful. Staff was helpful and knowledgeable, and Mr. R.s approach made everything very easy and efficient. Mr. R. even arranged for the new car to be brought to our house, where… we completed the paper work, and then they drove the older car away. We highly recommend this dealership and their fantastic can selling approach.Christmas Surprise!
by wdub on 01/03/2013updated 06/01/2025My recent car buying experience from this dealership were a lot less painful than what I have experience in past vehicle purchases. My sales rep Steve S. was very courteous and professional throughout the negotiation process to help me find… the purchase price I was comfortable with to seal the deal. He was very tolerant during the negotiation process and took the time to answer my many questions. I believe Steve S. is honesty and fair car salesman, and I would recommend him to any of my families and friends for their next vehicle purchase should they be looking for a fair deal on a Mercedes- Benz. Steve S. made it possible for me to give my wife the best Christmas surprise EVER
Mercedes-Benz GLC-Class
Mercedes-Benz GLE-Class
Thank you for the great review. Your experience is the model we strive for every time with every guest. Our Fast Fair Simple Guaranteed sales process eliminates the haggling and gimmicks, providing our guests with upfront pricing. That streamlines the process so you can get out and enjoy your new vehicle!
by guestservices on 04/24/2017