Shawn and Dave made the entire process almost painless. Looking forward to years of driving pleasure. Will be bringing my E350 back for service when the time is right. I highly recommend you contact Shawn for your next Mercedes.
Mercedes-Benz of Fredericksburg
Sales Associate Tyler Clark was very professional and prompt in his response. From the first time we contacted him to when we purchased the vehicle, it all took four days. He answered all our questions, and concerns. The entire staff at this dealership was awesome. Will definately be going back to this dealership.
Best customer service from all departments
This dealership was the only to have the specific trim of the car I was looking for (even though it wasn't a Mercedes). When I arrived, Tyler and Adam greeted me and had the car ready to go for me. The price was very reasonable, and all of my financing and trade-in accommodations were better than the others. Tyler was a great sales rep, Adam was a great manager, and Elizabeth in the finance department was very knowledgable and extremely helpful. I am a Maryland resident and they took that into consideration. They made sure that the car was available for me only during the designated time that I set to come see it. They also were able to take care of all of my taxes, tag, and title for Maryland which made things easier for me since it saved me a trip to the MVA. Even after I purchased the vehicle, they checked in to make sure everything was acceptable to pass MD state inspection. Any additional items that needed attention, they took care of the same day. In the past 3 years I've purchased 6 cars from Maryland and Virginia, and I will say that this dealership has been significantly better than any that I've ever had to deal with. Thank you all for making the car buying process very simple, easy, honest, and straight forward. Hope to come back in the future.
Vehicals match the service
I want to thank the folks at Mercedes-Benz of Fredericksburg for the great customer service and patience while marking my decision to purchase. The pre-owned vehicals they offer all appear in new condition and of high standards. During my selection process they provided me the time to perform a thorough inspection to become comfortable with my decision. I worked with both Rich and Carlos during my section process and these guys were great. Rich did a fantastic job in making the sale process as pain-free as possible. I also experienced something different at this dealership. When getting a trade-in estimate for my trade-in the values were fair and realalistice, not low to make up for discounts applied on the new one. Thanks again guys... "Happy owner of a GT500"
Couldn't be happier with my experience . Drove 3 hours for this dealer . Very friendly and proffesinal staff . I was in market for a Mercedes benz and sales associate Richard Slatter was able to get me a perfect deal within 1 hour of contact . He did not play Games or sale schemes .. Honest and on point . He was fast and quick . He got me in and out of the dealer within 1.5 hours of arrival, he had every paperwork ready to go . I was able to drive away happy .. for once from a dealership .
My family and I came in today to test drive a 2017 GLE350. Tyler Clark was our sales consultant, and he was great to work with. He was courteous and patient throughout the leasing process. We will certainly contact him when we are ready to get another vehicle!
My recent car buying experience from this dealership were a lot less painful than what I have experience in past vehicle purchases. My sales rep Steve S. was very courteous and professional throughout the negotiation process to help me find the purchase price I was comfortable with to seal the deal. He was very tolerant during the negotiation process and took the time to answer my many questions. I believe Steve S. is honesty and fair car salesman, and I would recommend him to any of my families and friends for their next vehicle purchase should they be looking for a fair deal on a Mercedes- Benz. Steve S. made it possible for me to give my wife the best Christmas surprise EVER
Our recent car buying experience from this dealership was wonderful. Staff was helpful and knowledgeable, and Mr. R.s approach made everything very easy and efficient. Mr. R. even arranged for the new car to be brought to our house, where we completed the paper work, and then they drove the older car away. We highly recommend this dealership and their fantastic can selling approach.
Never have service done here!
We took our 2006 ML350 in for a repair quote and they told us it would be $11,000. We took it to Euro Motor Cars in Bethesda for a second opinion and got a quote of $1,200 and one of the major items they covered for free. Fredericksburg consistently tries to overcharge. I would never purchase a car there or have work done.
Well done and professional
Sales rep Steve Smith very capable, courteous, and professional. Our second MB from this dealership.