Radley Acura
Customer Reviews of Radley Acura
Review type:
Top Tier Service!
Broken commitment and bad business practice.
by snherndonva on 08/20/2016Background: I bought my Acura TSX from Radley Acura in 2007. When I bought the car, there was a promotion of lifetime free oil change for as long as I own the vehicle. Since then I have brought my car to Radley for the free oil change… (every 8 months), any warranty repairs and recalls. Last December: When I brought my car for oil change last December, the service manager on duty displayed displeasure by questioning why I didn't bring my car to them for other scheduled maintenance service. I was taken aback by this but shrugged it off since I was by nature non confrontational. I was certainly offended by the way he treated me. The last time I check, we still live in America and everyone is free to choose. July 16: When I took my car in for oil change yesterday, the service advisor looked up my car on his terminal and told me that the lifetime free oil change has expired and now I need to pay for it. Hmmm.... let me repeat that "lifetime free oil change has expired" Does that sound right to you? I asked the service advisor again to confirm what I heard. The service advisor said that the "lifetime" free oil change expires "5 years" after the vehicle purchase and they just caught up to the fact that they are still providing free oil change to me. I didn't give the service advisor a hard time b/c he was courteous and I believe he was just doing his job according to what's posted on my account. I paid for the service since I was there already. Today: Obviously I believe that Radley Acura is in the wrong here. I provided feedback to the dealer but never got a response. The survey response stated that I was to be contacted based on the feedback. This is at best broken customer commitment and bad business practice on Radley's part. At worst false advertisement and breach of contract.Hi, I am very sorry to hear of your recent experience with our service department. If you would be open to contacting me at your earliest convenience, I would greatly appreciate the opportunity to further discuss your situation. I look forward to speaking with you and regaining your trust in our business. Sincerely, Rod Emmons - Vice President - rodemmons@radleyautogroup.com, 703-906-7010
Satisfied customer.
by gcjmai27 on 08/19/2016Had a regular service for my MDX. Rep was friendly, and the work was done efficiently as promised. Have been servicing my car here since 2012 and will continue to do so.We really appreciate you taking the time to write this nice feedback. We focus on providing prompt service as well as being friendly and efficient. It's helpful to know that we are meeting our goal in regards to that. Thanks again and we look forward to servicing you soon. Take care! Kind regards, Rod Emmons - Vice President
Perfect Service Experience
by Sawgrass98 on 08/01/2016updated 08/16/2016Scheduling process simple with range of availability. Service Advisor was completely knowledgeable, efficient and friendly. Kept me updated throughout the engagement. Work completed on time and at quoted price. Perfect engagmentMy visit to Radley Acura
by MikeGayle on 08/04/2016updated 08/16/2016Vick was fantastic! He walked me through the process and I got the service I deserved. I will return and Vick will be my only Service Writer.Excellent
by Welvysalgado on 08/05/2016updated 08/16/2016The sales man was great and the manager all the staff. This is the first time has Acura car for me it's the best.Thanks so much for going out of your way to write this great review! For all of our customers who walk through our doors we want to demonstrate world class service and nothing less. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Kind regards, Rod Emmons - Vice President
Recent repair visit at Radley Acura
by CPak1988 on 08/01/2016updated 08/15/2016Requested work was done as expected on time and on budget. Consultant and loaner staff were very helpful. Price is always reasonable.ILX - very smooth, powerful, and quiet ride!
by Mike_2017 on 08/12/2016The car, including exterior and interior colors, that I wanted was in stock and the negotiated price was reasonable. The salesmen were polite and courteous.Thank you so much for taking the time to leave this wonderful review. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If theres anything more that we can do please come back and see us again. Take care! Kind regards, Rod Emmons - Vice President
My RDX
by LadyDs_RDX1 on 08/11/2016Everyone was very professional. Work was done on time. Car was returned all washed and clean. This is my 5th Acura and have loved all of them because they run well and have never had any problems with any of them.Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the service work performed on their vehicle. We look forward to seeing you again. Kind regards, Rod Emmons - Vice President
Eceptional car shopping experience
by nasiaaunae110 on 07/25/2016updated 08/11/2016Tony my salesman was awesome we spoke on the phone and he was waiting when we arrived. Kevin in finance was also awesome. Everyone I came in contact with was nice and courteous. I would definitely make that drive from Maryland in the… future for a new car.Thank you for the feedback! We are happy to hear of your positive experience at Radley Acura, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Kind regards, Rod Emmons - Vice President
Car Buying Made Easy
by JessieK on 07/26/2016updated 08/10/2016Al accommodated our busy schedule and even came into the dealership on his day off for the delivery of the vehicle. The delivery process, including financing, was efficient.Jessie, it is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by. Kind regards, Rod Emmons - Vice President
Service
by Rohilawali on 07/29/2016updated 08/10/2016Everything was wonderful I cannot complain customer service was impeccable comparable to know other dealership I've been to. Radley Acura is the bestThank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Kind regards, Rod Emmons - Vice President
July 2016 service
by Boricua_1 on 07/31/2016updated 08/10/2016The personal care and excellent customer service. I always know Vicki, service consultant will provide excellent service and best price. I have two Acura so and I have always and will continue to bring them for service to Radley.Thank you so much for taking the time to write this great review! Vicky is a valuable member of our team and she will be grateful to read your nice comments. Please come back and see us again in the future with anything else you might need. Take care! Kind regards, Rod Emmons - Vice President
Kia's Acura
by KReddAcura1 on 08/07/2016My service Advisor was very helpful and knowledgable...Very professional and my vehicle was completed in a timely manner... I would highly recommend a friend or relative to AcuraThank you so much for the excellent review. Were thrilled to hear that our team member has been very helpful and knowledgeable during your experience. We appreciate your recommendation and if there is anything more that we can do please come back and see us again. Take care! Kind regards, Rod Emmons - Vice President
2016 TLS
by Phin123 on 07/10/2016updated 08/05/2016The dealership employees are so professional, knowledgeable.... Management and staff made the buying experience incredibly pleasant. I'm totally satisfied with my TLX.Radley Acura Professional Service
by Gfdp099 on 08/05/2016Vic accommodated me very well with my service request and made sure I was provided with shuttle service to and from my office.Thank you so much for taking the time to leave this wonderful review. Its delightful to know that Vic took care of you and accommodated your needs during your visit. If there is anything more that we can do please come back and see us again. Take care! Kind regards, Rod Emmons - Vice President
Excellent Service; Before and After the Deal
by JnKConn on 08/05/2016Natalie Neat was friendly, professional and responded to all our questions quickly. I liked the flexibility of communications (text and email) and delivery option that Radley offered due to my distance from the dealership.We really appreciate you taking time to write this nice feedback. We focus on providing great service as well as being friendly, professional and knowledgeable. From start to finish, we want to make sure all of our customers' needs are met. Its good to know that Natalie did just that! We thank you for choosing us, and hope to see you back here for your future automotive needs. Best regards, Rod Emmons - Vice President
Acura Service Dept Rocks
by Veeronica on 07/28/2016updated 08/05/2016Service Technicians are very accommodating. The waiting area is always neat and clean. The turn around time is quick and EVERYONE there works for the clients' comfort and needs.June 2016 Maintenance review
by yaritzahperez on 07/05/2016updated 08/04/2016The attention of the employee that took my car for the maintenance was excellent. The employee was nice, kind, and very professional.Good Customer Care
by StephenStuder on 07/03/2016updated 08/04/2016The people were very attentive and friendly during our visit. They made sure we were taken care of. I would suggest that dealer put just as much effort or more into ensuring as much care after the sale.Radley Falls Church
by kingjester1 on 07/08/2016updated 08/04/2016All around excellent service, from the front desk reps (Deanna and Ashley) to the Service Advisor (Dan) and the Service Manager (Jeremy Logsdon). Again excellent service from everyone.Review of Visit
by ErrickAcura on 07/06/2016updated 08/04/2016Customer service was great. Esp. Art the manger. Car was clean. Gave me a qoute on needed repairs. I would come back for another oil change.
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura
by Radley Acura on 09/05/2024