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Customer Reviews of Radley Acura

Review type:

Overall rating

4.1
4.1 out of 5 stars

(10 reviews)


Customer recommendations:

Yes (8)|No (2)

Top Tier Service!

5 out of 5 starsby E Thompson on 09/04/2024

Customer service from Sales & Leasing Consultant including Finance Director was excellent. This was the most pleasant auto purchasing experience I ever had. All questions were answered during the sale and finance portion of the purchase. Both gentleman were professional, patient, knowledgeable and attentive to my needs. Tony Nazir, Sales & Leasing Consultant and Derek Boateng, Finance Director, were a pleasure to work with. I highly recommend Radley Acura!
  • Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura

    by Radley Acura on 09/05/2024

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The following reviews are more than two years old. They are not included in the overall rating.
397 reviews
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  • True Professionals

    5 out of 5 starsby Drummy55 on 03/31/2014
    updated 08/05/2025

    The service was impeccable. Great communication which detailed the service to be completed including price and time involved. I was in a loaner car literally 10 minutes after my arrival. The service coordinator, Carolyn M. is absolutely a true ambassador for Acura. Her professionalism, knowledge and competence is second to none, and gives one confidence in the outcome of the repair.
    • Jeffrey - thanks so much for the A+ review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful visit with us, and that Carolyn was able to make you feel comfortable throughout. Our team strives to create an accommodating environment, as well as provide each customer with competent and efficient customer service. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter. Best, Karen Radley

      by radleyacura on 04/04/2014

    • Jeffrey - thanks so much for the A+ review! We truly appreciate your positive feedback. I am happy to hear you had such a wonderful visit with us, and that Carolyn was able to make you feel comfortable throughout. Our team strives to create an accommodating environment, as well as provide each customer with competent and efficient customer service. We hope to be able to serve your future automotive needs! In the meantime, be sure to like and follow us on Facebook and Twitter. Best, Karen Radley

      by radleyacura on 04/04/2014

  • Just bought my 2nd Acura from Radley

    5 out of 5 starsby quakerwildcat on 05/24/2012
    updated 08/05/2025

    Just bought my second Acura from Radley (after buying my first one from the other dealer in Chantilly). I can't say a bad thing about them. My salesman Ed Lopez was patient and helpful -- never pushy -- through multiple test drives, and when it came time to do the deal, Ed and his sales manager Steve Travers stepped in and made everything straightforward and easy. I am certain I got a great deal and never felt like I had to fight for it. More importantly, once I decided what I wanted, Radley never tried to shove anything extra down my throat. As long as Acura keeps making great vehicles, I'll be a Radley customer for life.
  • Avoid Radley Acura-Annandale

    2 out of 5 starsby iacpbja on 09/24/2011
    updated 08/05/2025

    I've taken my Acura RSX to Radley Acura over the past 5 years because it's conveniently located near my home and work. Customer service is mediocre. They have a bevy of teenagers hanging around the counter with not much to do and a lax attitude. The service managers are always trying to upsell another service regardless of what you go there for. They are always trying to conduct telephone surveys after service is provided, but they don't implement new practices to improve service. They are also extremely expensive and unapologetic about it. They claim not to be able to provide discounts or a deal for good customers and do not return calls when post-service problems are reported. Beware of their offer to provide *free* loaner cars. This is a ploy to introduce you to their newer models, but you are required to sign a rental contract with many stipulations. Don't do it; they are looking for another way to make a buck when you don't clarify the terms of the *loan*. I agree with many of the other comments and plan to take my car to other service providers despite the inconvenience to me.
    • First off, I would like to apologize for any inconveniences you experienced at our dealership. Our number one priority is to make sure that ever customer leaves our store 100% satisfied and I am sorry you did not see this value in us. If you would be open to contacting me at your earliest convenience, I would love to further understand the situation and for the opportunity to resolve this issue. I look forward to speaking with you. Best, Tim Morgan - timhmorgan@yahoo.com

      by radleyacura on 09/28/2011

    • Dear Radley Acura Customer, If you would, please contact me via email at mgmtoffice@radleyauto.com for a chance to further understand the situation so that I can work to resolve this matter. Thanks, Karen Radley

      by radleyacura on 09/29/2011

  • Radley Acura Service is Five-Star

    5 out of 5 starsby katefromva on 09/22/2011
    updated 08/05/2025

    Radley Acura service department is convenient, finishes on-time, and doesn't add unnecessary work to the bill. I especially like the free loaner program and the car wash. I've always been pleased with their work.
    • On behalf of all of us here at Radley Acura, we appreciate you taking the time to write this kind review. Customer service is our number one priority and it is encouraging to know that your experience at our dealership was a good one. Please stop by if you ever need anything else, we are here to help! Follow us on Twitter and Facebook for exclusive offers. Best, Tim Morgan - timhmorgan@yahoo.com

      by radleyacura on 09/28/2011

  • Radley Acura is First-Rate

    5 out of 5 starsby katefromva on 09/22/2011
    updated 08/05/2025

    This is the second MDX I've purchased from Radley and my husband has purchased three cars from them. They are first-rate all around. They are not pushy, they respect their customers and they don't waste your time. Mr. Mohammad Khan was the sales rep I dealt with and he was great. I will definitely buy my next Acura from Radley Acura.
  • Non-responsive

    1 out of 5 starsby MeD2308 on 01/03/2014
    updated 08/05/2025

    Sales manager is arrogant, does not honor his word, says he will call you back but doesn't and leaves you hanging. Also, will not provide an online price quote, only stated in an email that he would beat his competitor's price by $500 and did not keep his word. Also, he was derogatory towards his competitor (Pohanka Acura) and actually, he turned out to be the flaky.
    • It would mean the world to us if we could have a chance to further understand this situation and an opportunity to try and resolve this matter. If you have time to contact me via email at mgmtoffice@radleyauto.com, I and the department head will be happy to address your concerns. Thanks - Karen Radley

      by radleyacura on 01/07/2014

  • Think again before you go to Radley Acura

    1 out of 5 starsby stevepoon on 08/28/2012
    updated 08/05/2025

    Received an online offer in writing. OTD price was approved by a GS manager, shown in the dealer’s system, and was confirmed one more time in writing before coming in. But the in-store manager would not horror the price without verification of the GS manager, who of course was conveniently not available to do so at the time being. My advice is that only give it a try if you don’t mind being mistreated or coming home empty-handed.
  • Love my Acura TSX

    5 out of 5 starsby lovemycar27 on 10/09/2013
    updated 08/05/2025

    My sales representative at Radley Acura, Sam Y., was extremely knowledgeable and very helpful throughout the entire sales process. He listened to my needs (including budget) and found the cars that fit my requirements. I enjoyed working with him and I am thrilled about my new car and purchase.
    • Thank you so much for the positive remarks. We appreciate you taking the time out of your day to share your wonderful experience with all of us. Enjoy your new car and please let us know if there's anything else that we can do for you in the future. In the meantime, visit us on Facebook & Twitter for the latest deals we have going on! Best, Karen Radley

      by radleyacura on 10/16/2013

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