Radley Acura
Customer Reviews of Radley Acura
Review type:
Top Tier Service!
Great Service
by Kittidej on 11/24/2014updated 12/10/2014Nader, my sales guy and Kevin, my finance specialist were very professional and went above and beyond to get me into the car of my dreams.Purchase of MDX
by amusam on 11/22/2014updated 12/10/2014I enjoyed working with Mr. Al Gavri. He was very committed and willing to help me with my purchase. Very flexible and kind. Also, Sam the sales manager and Mr. Hue the finance manager were pleasant to work with. They all conducted a smooth… and hassle free process to finalize my purchase of Acura MDX. Thank you all and I'll be referring anyone who is looking to purchase a car from Lindsey Acura.Radley Acura 2015 TLX
by Luke_R on 11/18/2014updated 12/09/2014My sales experience was excellent. Sajjad Bhatti was extremely professional and knowledgable. There was no "hard sell" process, which I greatly appreciated. Kevin in the finance department moved me through quickly and efficiently. I would… definitely buy or lease from this team again.2011 Acura MDX
by Tamilan on 11/10/2014updated 12/09/2014The sales person Will was very good at his job. He was patient and able to explain all my questions. He also knew a lot about the Acura CPO process. In one instance he was able to correct the finance manager on his understanding of the… warranty.Terrific Acura Service
by subguyindc on 11/22/2014My service was excellent. From making the appointment to getting my car back, the service was professional and efficient. The lobby was well stocked with coffee, tea, and water. Everyone was courteous and nice. My experience was… enjoyable. Thanks to April for fitting me in on the day's calendar.Thank you for the kind words. We're completely dedicated to providing top-quality service, and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. Well share your comments with April and the rest of the team. We value our customers, and we look forward to seeing you on your next visit. Best, Karen Radley
Radley Acura Service
by Raymond1201 on 11/15/2014Fernando De La Rivera provided prompt, thorough and courteous assistance throughout the maintenance service process. His explanations were clear, concise and helpful to this first-time customer. Fernando deserves to be recognized as a… superior representaive of of Radley Acura!Thank you for this great feedback, Raymond! It's wonderful to know that Fernando provided you with the top-notch customer service that we pride ourselves on at Radley Acura. I'll be sure to pass along your compliments. We appreciate your business and hope to see you again in the future! Please feel free to contact us if we can help you out in any other way. Best, Karen Radley
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by RClarkee on 11/03/2014updated 11/17/2014Turned car in for B1 service, oil change, tire check, etc. Also had Fernando check the transmission issues i'm having. Did all the main stuff, but couldn't find anything wrong with the transmission. Will keep an eye on it. Had wonderful… service as usual. Fernando made the experience fantastic. I'll keep coming back because of his service.Thank you for writing this great review! I'm happy to hear that Fernando has consistently provided you with the top-notch service we strive to deliver to each of our guests. We're thankful for your repeat business! Please let us know if there's anything else we can do for you. Also, be sure to stay connected with us on Twitter and Facebook for dealer updates and specials. Best, Karen Radley
Highly Recommend Radley/Wisdom Owusu
by RachJCart on 11/05/2014updated 11/17/2014Wisdom was the perfect sales consultant, and he knows the product offerings completely. He and Vance earned my business by allowing me to take a couple of days to think about my decision and not trying to force something before I left the… dealership the first night. I decided to forego other scheduled test drives with competitors in order to go back to Radley and Wisdom four days later, and am really glad that I did. I love my RDX and am supremely happy with the entire experience.AWESOME
by Nico27 on 11/04/2014updated 11/17/2014I came in for a problem in my car. Robin was very professional and made my experience at Radley Acura quick, easy, and informative.Nico, we would like to thank you for your kind words. We feel our service department is one of the things that makes Radley Acura special. I am happy to hear that Robin was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We appreciate your business, and we look forward to seeing you for your next service appointment. Best, Karen Radley
Survey
by E_Mekonnen on 10/16/2014updated 11/07/2014It was a good experience and your sells account manager Sam Yohannes and the sells rep Ron both were gave me excellent customer service.Customer Service
by amob on 10/20/2014updated 11/07/2014April was most accommodating and helpful. Did not meet the technician but that was not necessary. Repair done in a timely manner. April also followed up with a phone call which is great customer service.Best Service & Selection- Radley Acura Falls Church
by ChristieLynn89 on 11/04/2014I was looking for a new car for about a year. I narrowed it down to an Acura ILX or TSX. I visited various dealerships for about 3 months looking for the right vehicle. I came across 2 options with Radley Acura in Falls Church online one… Saturday. I went to the dealership that day and left with a vehicle. I was extremely happy with the service I received from Travis Clarke. He was patient, helpful, informative and helped me get into the "right" vehicle. The sales manager, "V.E.D." was also extremely kind and helpful! He did everything in his power to make sure I left happy and with a smile and I did! At the time of purchase I had another vehicle and I was offered an exceptional deal on a trade in. The individual in the finance office, I believe his name was Tom, was awesome as well. He got me through the mountains of paperwork quickly while being informative. -Christie WoodTL
by Juan_TL on 10/26/2014updated 11/04/2014My new service assistant Aly Hawks was very attentive and listened to me this time explain what my TL was doing since my last service and after proper troubleshooting found out exactly what was happening with my car. The whole process was… good.Thank you for your great review! We're glad that we were able to help you out and make it possible for you to still get to your other appointments. We'll be sure to pass your thanks on to Aly. We look forward to working with you in the future. Best, Karen Radley
Review
by Naoji on 10/27/2014updated 11/04/2014My customer service rep, Matthew was very helpful and professional and had me in and out in a very reasonable amount of time. He did a wonderful job.Naoji, thank you so much for your review! We really appreciate your business and are so happy that Matthew could provide great service to you and your vehicle. We look forward to serving you again! Best, Karen Radley
FERNANDO - ALL STAR! GREAT DEALERSHIP!!
by Matthew182 on 10/09/2014updated 11/01/2014Where to begin. It starts and ends with Fernando in service. This guy, gave me his cell phone which is next level. He called to update me on the car and when they couldn't get to it, went above and beyond the call of duty to make sure I… had a brand new MDX loaner for a day. Even had someone come get me. The team installed running boards and a roof rack and to my surprise actually went all over my car. I didn't buy my car at this Acura Dealership and for the first time ever in my car buying life, I didn't feel ripped off. The car checked out perfect. Fernando is as honest as you get, friendly and over the top with customer service. I will not only recommend this dealership, but I would recommend him strongly to my friends. If Acura's brand is built off of its people...you found your Derek Jeter ; )Custumer services reponded fast and accurated
by Duongdang87 on 10/13/2014updated 10/31/2014My car problem has been solved very fast and accurated, The agent is very smart and funny. I love radley acura custumer servicesOct 2014 Service Visit
by Slyjoe10 on 10/24/2014I had an minor repair request that was completed without a extra charge added to the bill; I really appreciated the service...Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that you were so pleased with the service you received during your recent visit. Please don't hesitate to contact us if you have any further questions or needs. Also, be sure to check us out on Twitter and Facebook for dealer news and specials. Best, Karen Radley
2015 Acura ILX
by shannonambrose on 10/07/2014updated 10/21/2014We talked with Al Newman over the phone and just recently wasted four hours at another dealership because they promised a price and went back on it when we sat down to sign the paperwork. My old acura was totaled while parked two weeks… prior so I only had a few more days left with my rental agreement so time/getting the right price was very stressful for me. Then Al came along and helped me find the right car, price and was very easy to work with. He made car leasing WAY easier than I had ever imagined. I LOVE my car and wish I came to your dealership earlier. All the employees were very professional and I would definitely recommend a friend or a buy a car from your dealership!Shannon, thank you for writing this review! Al is a great people person, and he strives to create a positive buying experience for every customer. He will be very happy to hear that he was successful in that endeavor. Congrats on your new car! We appreciate your business, and we look forward to seeing you again! Best, Karen Radley
willypowell
by willypowell on 10/07/2014updated 10/21/2014For the first time visiting your dealership, I was given a loaner car. This makes all the difference. You have lost a lot of my business because in the past, I was not even offered a rental. I don't mind paying for a rental but a bus to the… pentagon followed by subway to Foggy Bottom and a 20 minute walk to the State Dept. makes me look for alternative service near my home. I know my car will be fixed right at your dealership.Great Service at Radley Acura
by RPMaven on 10/20/2014My service rep Deshaun Moten always takes good care of me. I get a loaner, he tries to help with any discounts that might be applicable and my car was ready on time. After detailing, my 10-year old Acura TL felt like it was brand new… again. My husband who owns an Acura RL also has all his service done at Radley. We stopped in the showroom to see the new Acuras after picking up my car and if we decide to make our next car purchases Acuras again, it will definitely be in part because of the good maintenance and excellent treatment we've received from the service department.We truly appreciate you taking the time to leave us this great feedback! We strive to provide exceptional customer service in all aspects of our dealership, and I'm glad to hear Deshaun always took such great care of you. We greatly appreciate your loyalty to our dealership and we look forward to serving you again! In the meantime, follow us on Facebook and Twitter to stay current on our latest news and special offers. Best, Karen Radley
Service Survey to Radley Acura
by gloriajr on 10/18/2014I worked with April this time and she was excellent. Kept me informed about my car and made sure the cost was appropriate for the repairGloria, thanks so much for the nice review! April is a key component of our team, and it is great to hear that she provided you with excellent service. I'll be sure to pass along your compliments to her. We appreciate your business, and don't hesitate to contact us if there's anything else we can do for you! Best, Karen Radley
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura
by Radley Acura on 09/05/2024