Radley Acura
Customer Reviews of Radley Acura
Review type:
Top Tier Service!
Radley Service
by Justdab on 05/24/2016Service rep is always helpful ( not pushy). Gives me confidence that recommendations he makes are legitimate/in my best interest.Thank you for sharing this great feedback with us. We feel our service department is what makes Radley Acura special. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Rod Emmons - Vice President
Review
by ChristieK on 05/14/2016updated 05/23/2016Salesperson was helpful, appreciate the easy process to test drive the car. Buying process was simplified. Tony was knowledgeable and easy to work with.Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new car>! Like us on Facebook to catch the latest specials! Kind regards, Rod Emmons - Vice President
Radley Acura Service Departments
by BrunoAcura2016 on 05/09/2016updated 05/23/2016I've always experienced great service and a fair price at Radley. When the time comes to buy another car, I will definately be going back to Radley Acura.Acura ILX Trade IN
by Shous02 on 05/03/2016updated 05/18/2016Both Al and John were great to work with. They made the trade in process as painless as possible for me. They also worked with my budget. Such a positive experience with two knowledgeable men.Our salesperson took great care of us!
by Regina1219 on 05/06/2016updated 05/18/2016everyone was friendly, upon coming in they asked us if we wanted lunch. Our sales person was courteous and made sure we understood everythingAcura TL 2014
by gertrud on 05/17/2016Everybody is always professional and friendly and they answer all your questions if you have any. Service is excellent ! I always leave with a smile knowing they took care of my car so I don't have to worry about anything when driving it!Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it is important we do everything in our power to ensure they drive away happy customers! Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Kind regards, Rod Emmons - Vice President
Accura service
by Firasdc on 05/16/2016Ease of service in terms of scheduling, receiving the car and providing a loaner. Quick to get in and out. The staff was friendly and knowledgeable.Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough and quick service you received from us. If there is anything more that we can do please come back and see us again. Take care! Kind regards, Rod Emmons - Vice President
Recent Service Experience
by Shields10 on 05/14/2016The customer service representative was extremely attentive to my needs and made sure all my requests were met in a timely fashion.Thank you for this great review! We're excited to hear that service team took care of your needs! We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Thank you again and we look forward to working with you again in the future! Kind regards, Rod Emmons - Vice President
Great Service
by Jampro1993_ on 04/26/2016updated 05/10/2016The service was fast and reliable. They went over all of the details of my service as well as the benefits of the service.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, and informative service on your car. We hope you will give us the opportunity to help you again whenever its time for your next car. Kind regards, Rod Emmons - Vice President
Radley Acura
by Theresia on 05/09/2016Chris has been very helpful, courteous and thoughtful. He is patient and goes through with us during the service in every detail.Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear Chris was helpful and treated you with courteous, and thoughtful service on your car. We hope you will give us the opportunity to help you again whenever its time for your next car. Kind regards, Rod Emmons - Vice President
Radley
by Kimragsu on 04/27/2016updated 05/08/2016I was accommodated and the salesperson was flexible and honest with me. We were also able to negotiate down to the price I was willing to pay for a lease.Thanks for your kind words! We are thrilled that our Sales Team have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again and make sure to like and follow us on Facebook to catch the latest service specials. Kind regards, Rod Emmons - Vice President
outstanding service by Patrick at Radley Acura
by kaclo442 on 05/05/2016Patrick took outstanding care of me from start to finish. They correctly the problem with the 2016 RDX trunk latch and the rear seat that would not unfold with the lever.Thank you for this great review! We're excited to hear that Patrick took care of you! He is a great asset and we appreciate all he does. We are glad that we could get your car fixed up and back in good running order. Thank you again and be sure to like us on Facebook catch all the latest specials! Kind regards, Rod Emmons - Vice President
Bob Fields, Camp Springs, Maryland
by Roberto51 on 04/05/2016updated 04/15/2016Excellent service. My service adviser, Vic Dunbar, was very professional, knowledgeable and courteous. He accurately estimated my wait time and updated me during the wait. Thoroughly advised me of the service process, what was needed,… etc. Best service experience I can remember having after getting cars serviced for nearly five decades.Thank you for the excellent review, Robert! It is great to know that Vic was able to provide you with professional, courteous and knowledgeable service. Reviews like yours help us to make sure that we're meeting the needs of our customers and were glad to hear that you were pleased with your visit. Please feel free to call or stop by if there is anything else we can do to help you. Kind regards, Rod Emmons - Vice President
Acura MDX Review
by Reg2016 on 03/28/2016updated 04/05/2016Sales managers were willing to work with me until we reached agreement on all lease details. Mostly expedited process and always like how Radley Acura does licensing, DMV registration, inspection requirements, etc...Thank you very much for taking your time to leave us a great review! We are pleased to hear about your great experience at Radley Acura! If there is anything else we can do for you just give us a call! Kind regards, Rod Emmons - Vice President
MY 2016 Acura
by 1Nicole21 on 04/05/2016I went to Acura for my first car maintenance. The representative was very nice, professional and answered all my questions. As promised my car was ready on time. I do appreciate that you have washed my car both inside and outside.… Thank you.Thank you for writing about your visit with us! We're happy to hear that our team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again. Please feel free to call us with any questions or concerns. Kind regards, Rod Emmons - Vice President
Amazing Customer Service
by cslewis9902 on 03/15/2016updated 03/28/2016Katrina was the Associate who was my POC. She gave Legendary Customer Service. She would call me often to provide an update on my vehicle. My car was at the dealership for just about a week and all of my issues were resolved. Katrina was… able to let me know what all my warranty would cover and the cost associated with it. From the moment I called this dealership to schedule an appointment to the moment I picked up my car they were all very helpful.Thanks for your awesome review! We're very happy to hear that Katrina was of such great help to you. She takes pride in her customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Rod Emmons - Vice President
B1 Service + recall service
by pyoung1983 on 03/01/2016updated 03/14/2016The people were great as always - my representative was extremely helpful and the woman who provided me a rental was courteous.Pleasure to work with!
by Phimpha on 03/01/2016updated 03/14/2016Roland was extremely helpful and super personable. Loved that he understood what I was looking for and was not pushy one bit!Very Satisfied Customer
by FatimahC on 02/24/2016updated 03/08/2016I loved the genuine need to help I felt from the staff there. Especially Mohammad he worked with me until I received exactly what I asked for.The Best Acura Dealership around
by LoveMyAcuraCar on 03/07/2016Outstanding customer service. Great deals. Smooth process from start to finish. Al Gavri is absolutely the best!!! And of course so is Sam Yohanns! These guys go out of their way to make you happy you chose them and the Acura brand.… This was my 9th Vehicle purchased. I live quite far from Falls Church with other dealerships closer to me. But I wouldn't even think twice about going back to these guys. They are the best! Thank you all again for your great service.Thanks for this outstanding review! You have been doing business with Al, Sam and Radley Acura for years and your review about us is truly appreciated. Enjoy your new vehicle that you recently purchased and we will continue the great service that you have been used to for years. Take care and happy trails. Kind regards, Rod Emmons - Vice President
Excellent!
by Sharkface on 03/07/2016I was treated very well and thoroughly enjoyed the experience. Normally, purchasing an automobile is very stressful. New car price, trade-in offer, financing, etc. I got a quick, fair offer for my trade and the dealership stayed faithful to… the TruCar offer on the new ILX. Your financing was excellent too. Just about everything was smooth sailing. I also appreciated the loaner car and enjoyed visiting the service department. Thank you so much for the most stress-free, enjoyable new car purchasing experience I've ever had. I have absolutely no buyer remorse. I sincerely look forward to doing business with Radley Acura again in the future.Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Kind regards, Rod Emmons - Vice President
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a pleasant experience at Radley Acura. It's great to know that Tony and Derek provided exceptional service and addressed all your needs during your purchase. We appreciate your recommendation and look forward to assisting you again in the future! Sincerely, The Team at Karen Radley Acura
by Radley Acura on 09/05/2024