Jim McKay Chevrolet

by jcoop35 on 11/10/2017

Worst car dealer ever!!! All the negative reviews are not false, but do show a pattern of deception. Chevy should not let them sell their cars period. They new I was not happy and found a way that I didn't get customer satisfaction survey so I couldn't complain to GM... run from this dealer even if you think your getting a good deal chances are you will do much better somewhere else.

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by JPinfield on 08/03/2017

Didn't notice dent until after drove off premises (it's on frame floor only visible after you open door). Contacted service department who ignored email and repeated calls. Finally managed to speak with representative who informed me they would not repair as I could not prove their liability. Absolutely appalling and unprofessional service. Check your vehicle before leaving lot. They will not honor any damage once you have paid and left! This still might not be enough - get them to inspect and sign for state of your vehicle as you drop it off into their "care". To be fair, they did fix original issue and were courteous when denying liability for damage...

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by jimafretired on 09/01/2016

I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130 and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me.

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by Angela_B on 11/11/2015

I finally got approved for a loan when I went to Jim Mackey Chevrolet. They were very patient and nice and helped me with the best interest rate.

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by RandyBurt on 08/28/2015

I have dealt with a few dealers around and finally came here and from the first step I put in the place I noticed a difference. My sales guy spent time showing me a lot of cars. Then my application needed more documents for my loan. Ken the manager got involved and he they really spend the whole day getting me approved for a low interest rate despite my not so great credit history. à Thanks

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by SpeedSS on 03/13/2013

Looked on the internet and emailed a couple of dealers. They asked all the right questions and provided me with all the information I needed. Overall the experience was very simple and I drove home excited.

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by RyceORoni on 02/26/2013

Heard about this dealer through a friend. Originally start using this dealer for service and repair, great staff kept me informed. Looking to purchase a car here shortly and will definitely purchase a car with them. especially after my friend purchased a car from them and told me of his experience.

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by businessearned on 02/22/2013

I bought a car from carmax but a few days after purchase it started to have a metal on metal sound coming from the brakes. So I went back to carmax and it took them three days to figure out what they thought was wrong. Within a mile of leaving carmax, the sound happened again and I was not about to take it right back to them. I googled a chevy dealership near my home and Jim Mckay popped up so I called and made an appointment. To my surprise , Mike said to roll on in and could start working on it almost immediately. That was a major relief. I couldn't show up that day so I stopped by the next morning with a friend to drop off my car. Mike immediately greeted me and had a technician hop in. After about a minute of paperwork, I left with my friend and 15 minutes later, Mike called and said the technician had identified the problem and said it could be fixed with a half hour!! And to make my day even more, he said he was only going to charge me for actual work done which was a half hour. Mike and the technician did an amazing job. I was notified promptly, I had great service, and it was a more than fair price. What more can anyone want from a dealer? A month later the problem still has not come back and I can say the problem was fixed. I have also had an oil change there since the original fix and that also went flawlessly. I have also convinced my other family members with a chrysler and a honda to come by for the amazing service and they are pleased. Every needs to use Jim Mckay Chevrolet for any service. They have me and my family as a customer for life.

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by pete149 on 02/21/2013

I just purchsed my 4rh car from Jim McKay and I am a very happy customer. The people who work at Jim McKay are friendly, knowledgeable and most of all have integrity, which is so important in the car business. I also think my mechanic, Mike R., is the best repair guy I have ever used. As long as I live in the northern VA area and as long as Mike works at Jim McKay I will be buying cars from them.

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by carbuyer2010 on 02/20/2010

I am completely satisfied with the purchase experience at Jim McKay Chevrolet. The explanation of features and options was thorough and understandable. We did not feel rushed or pressured at any time during the selection of the vehicle or the negotiation of the price. Barry and Chuck were great. The price negotiation was done in a respectful and professional manner. I will definitely recommend Jim McKay as the place to buy. This is my second purchase of a Malibu from Jim McKay. I am enjoying my new Malibu and I think more people should consider this car. If they did, they would definitely buy especially if they deal with Jim McKay people.

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