BMW of Fairfax
Customer Reviews of BMW of Fairfax
Review type:
OUTSTANDING
Youri B
by Youri B on 02/02/2023Professional, Nice, and generous people, the BMW dealer at Fairfax VA especially sales Mr. Mike WalkerHi Youri, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Returning customer
by Meina on 02/02/2023So happy to be working with Eric yet again! As always he’s a pleasure to work with. The entire team at Fairfax BMW are amazing people. I recommend them highly!!Meina, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
Failure to Communicate in Timely Manner/Poor Service
by Albert F. on 01/05/20232921 Honda CRV from BMW Fairfax sold as is. However, failed to provide a second key fob and missing retractable cargo cover. Only provide for BMW cars Never before in my 35+ years of car buying from a dealership did they not provide a… complete car. Numerous calls before they told me their decision to stand pat.Albert F, You and I have spoken about this. Thank you for reaching out. I will circle back when I have the items that were promised. Thank you again for your business and for making me aware of these loose ends. Mike Walker General Manager BMW of Fairfax Office: 703.245.3922 Cell: 703.928.4736
Warm, Respectful, Knowledgeable, Friendly Dealership Family!
by Mr. BMW on 12/30/2022Transaction was free of drama. Straight forward and friendly.We're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent Experience Purchasing a Certified BMW X2
by DMKlaus on 10/17/2022I was looking for a new or close-to-new X2 and saw that Fairfax BMW had a certified X2 with less than 9000 miles. The test drive was easy to arrange and went well, but I held off on the transaction because the trade in amount was not as… high as I had hoped. Two days later I was able to sell my vehicle to another dealer and I returned to BMW Fairfax to purchase the 2021 certified X2. Process could not have gone smoother.We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
Another Great BMW Buying Experience
by Peter OConnor on 09/28/2022The BMW of Fairfax is a perfectly balanced dealership with an extraordinary management team, sales staff, finance office, and service department; each contributing to an enjoyable, efficient, stress- free, personal buying experience.… Leading this effort was senior Client Advisor Paul Blakeman, who has sold me three repeat three BMWs with more to follow for sure. Paul is technically proficient with BMW specifics and he assures the potential buyer fully understands all buying options without adding pressure to the decision process.We're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Excellent customer service
by Sarmad Rafiq on 09/03/2022updated 09/14/2022Excellent customer service and very smooth process.We appreciate your positive review about your recent experience with us! We look forward to your next visit! Take care!
A complete ripoff
by Vijay on 08/17/2022A complete rip off. I bought a X3 M40i and took every package the finance sold me for complete peace of mind. Bought bumper to bumper coverage for life. When I went into service for replacing my rear brake pads , I was told it was not… covered and I need to buy a package for another $1800 which completely shocked me. Btw, it's 2019 BMW with 39K miles on it. Never gonna own a BMW again. I hate to be cheated.Vijay, There is clearly some miscommunication on this topic. Please reach out to me personally so that I can resolve it for you. Mike Walker General Manager BMW of Fairfax Mike.walker@bmw of fairfax.com Office: 703.245.3922 Cell: 703.928.4736
Go to Erick of BMW Fairfax
by AK on 04/21/2022Erick of BMW Fairfax helped me purchase my latest BMW and was very nice, friendly, honest, efficient, and helpful. Then I was able to work with Feroz to finalize the paperwork. And he was just as friendly and helpful. They were both great… to work with and I would highly recommend contacting Erick if you're looking for a BMW.Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Stay away
by Ivo K on 03/17/2022I signed a lease for X4 two months before our lease on X2 was up which we traded in; issue #1 we agreed one price at the beginning of the meeting; as we were taken to sign the lease with finance manager the payment changed; long story short… my wife was furious and wanted to leave since the price changed seconds before we signed; i wanted to get over with it so we settle for a price that was in the middle between the agreed and the new one offered as we were about to sign the contract; the dealership promised to pay for the last payment on the old lease and lease disposition fee • Issue #2 couple of days later: we got a call from the dealership that something was wrong with the signed contract; they will resend to sign again which involved another hard inquiry on my credit score (so two hard inquiries in just few days) • Issue #3 End of January (our old lease payment is due): got a call from BMW Financial why I did not pay my last payment on the old lease (note I do not have my old car anymore); called dealership a couple of times; unresponsive but suggest we pay and they will reimburse; they send a check for a lower amount; the general manager, Venmos the difference (!?!) • Issue #4 begging of February: our payment on new X4 is due (Feb 7); the car is still not in the system; called dealership a couple of times; again slow response; they agree to pay for it and we reimburse them • Issue #5 first half of February (old lease is due): got a call from BMW Financial why I did not pay disposition fee on my old lease; called the dealership a couple of times- they sorted it • Issue #6 second half of February; when you sign a lease the dealership deals with registration and parking permit; we receive the temporary registration that expires on in two weeks (!?!?) and invalid parking permit; called dealership again; they blame it on DMV; in the end the dealership suggests we deal with registration and permit- as of now we now have temporary registration and temporary parking- more than two months after we leased the car • After all this the general manager says they hope they will not do business anymore with us.Ivo, You and your wife were absolutely delightful to deal with. I apologize that my team and I fell short of your expectations. Mike Walker General Manager BMW of Fairfax Office: 703.245.3922 Cell: 703.928.4736
Stay away!
by DerekA on 11/13/2021I leased a BMW X4 back in 2019 from this dealership. I returned the car a couple of months early due to used car prices going up. After returning the car in Sept and paying all the amount that I owed including property taxes I get another… bill with more property taxes from Oct to this coming December even though I do not have the car anymore! Also last year they charged me for a parking ticket that I disputed and probably was going to get dismissed. This dealership literally emptied my bank account. I will never ever return to this place again.I’m glad we were able to pay off your lease early for you and even take care of the property tax amount that you are responsible for. If this is Fairfax County sir, the entire bill for the year is paid on October 5th. You gave the dealership a 1 star review for something that is handled between you, Fairfax County, and BMW Financial Services. Please reach out to me directly so that I can research this on your behalf to clarify that all charges were accurate. I apologize if any member of my team was unable to walk you through this previously.
Beware Of Service
by Brando on 08/27/2021Going to have to give this BMW service location a whopping 1 stars. The old myth about service departments stereotyping and taking advantage of a what seems to be a clueless female is the daily practice here at Bmw of Fairfax. From the… moment that service bay door comes rocking up like the speed of light, prepare yourself. All eyes on you, like a vulnerable baby deer in headlights of oncoming 495 morning traffic. You’re defeated! As expected the recommended and critical items will be explained in the attempt to persuade me into completing all work when coming in for a simple oil change. 3 hours later and “3 critical oil leaks” while my home garage shows no signs of leakage over the last 5 years, they still have the audacity to offer a $4,000 discounted price for the repairs. As if that wasn’t enough you still attempt the old “stripped drain bolt “ trick. Less then a mile down the road all tire pressure lights came on, over the next two days the tires continued loosing air. When all else fails they'll loosen your valve steams. Mike Walker's attitude; I'd compare it to a nuclear reactor! Keep it proactive not reactive boss! Remember every problem has a solution. Not the experience I was looking for.Mr. and Mrs. Morton This is not a fair review at all. You are a partner in the well-known Auto Hub Center which deals in used cars in Stafford, Va. From the looks of the Better Business Bureau complaints I realize you are very busy and need to be able to trust that you will get sound advice if you bring one of your cars here to get checked out properly. That is exactly why you had your wife bring in the 8 year old, 125,000 mile X5 that you were nice enough to purchase at auction for her to drive. I understand that you hoped it just needed a simple oil change. However, our job is to point out exactly what we find. Upon being informed of those issues, you had some very unprofessional, unkind, and borderline threatening words for my service advisor. You then called me to help, at which point I dove right in and confirmed the number one concern, which was indeed a stripped drain plug. I strongly suggested that you guys let us fix the drain plug issue for half price, for safety reasons, but you instructed us NOT to fix it, and asked that we just change the oil and put your wife back on the road in that X5. I was as accommodating and professional as I could be and then performed the service for FREE. Your comment about my reaction is not only untrue, but slanderous. I run a real dealership and work extremely hard on behalf of my teammates and our clients. This is a shameless and classless review. I did notice that same X5 is for sale on your lot with no mention of the issues it has. But then again, no surprise there.
BMW of Fairfax
by Sean J. on 06/25/2021Can’t say enough good things about BMW of Fairfax. Everyone works tirelessly at their highest level, and always responds to a customer needs, “very professional”. David my representative is the best, and has always made me feel welcomed.… Lastly, I have never had any problems or attitude from BMW of Fairfax compared to Alexandria. Great experience, and our car feels new again.Return buyer - second great experience
by AllenH on 06/19/2021We decided to upsize to a larger vehicle after having a baby, and Erick Bautista went above and beyond to help us select and test a vehicle and make the buying process as streamlined and easy as possible. Can’t thank him and the team enough… for their help in getting this deal done so efficiently!Basic service
by Nvaflyer on 06/18/2021Simple oil change. Made sure everything was right and even reminded my fool self on the best ac settings.BMW of Fairfax - A+
by Don V on 06/01/2021I could not be more pleased with my recent purchase experience with BMW of Fairfax. Every aspect of from initial meeting, test drive, order to delivery was extremely professional and painless. My salesman, Eric Bautista, knows his BMWs and… knows how to treat a customer. His communication throughout the entire process was exactly what you would expect from a top-notch establishment like BMW fo Fairfax. He was an absolute pleasure to work with and highly recommend him if you are in the market for a BMW. I was floored by the beauty of my car - 2022 M850iX Grand Coupe, Frozen Bluestone Metallic exterior, Red/Black interior - when I laid eyes on it, and was equally impressed by the VIP delivery treatment from Eric and the rest of the staff.CPO purchase
by kevinjm76 on 05/27/2021Quick and smooth purchase experience. I worked with Alan Khani in the CPO department. Alan and the entire team were patient with my questions, requests for extra test drive time, phone calls, etc. This is my second purchase at BMW of… Fairfax and I highly recommend them!Consistency
by Trundleon on 05/19/2021One of the most difficult things for a business to do is to deliver consistency to the consumer. BMW of Fairfax once again has displayed their ability to do just that. They identified the appropriate vehicle for me, which fit my situation… perfectly. The entire process from pricing to delivery was exceptionally smooth. And I’ve been doing this with them for over a decade! If you want to be respected as a consumer, it’s BMW of Fairfax.Great Sales Rep
by John B Sne on 05/06/2021Eric was thorough and transparent He answered all my questions and I was able close the deal on my bmw.Purchased the BMW 530e (PHEV) from BMW Fairfax ths past weekend.
by Sturminator on 05/03/2021The car was used as a loaner vehcle and had 4,338 miles on it but was also close to $10,000 off of the MSRP price. They had it detailed and ready to go when I got up there on Saturday. They were very efficient and respectful of my time. It… was an easy buying experience.Great Experience
by Kbadaway on 04/26/2021Nana and the rest of the team here were extremely helpful. This was the first car I bought from a dealership and they made it a seamless process. They were patient, answered all my questions and hooked me up with great pricing. Will… definitely be doing business with these guys again soon
Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.
We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.
After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.
It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Russian
- Arabic
- Urdu
- Korean
Maximus, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax. We are happy to pass along your comments to the team here at BMW of Fairfax!
by Jordyn Forkell on 07/23/2025