Today closed
Closed Now
Sunday
closed
Monday
9:00 AM - 8:00 PM
Tuesday
9:00 AM - 8:00 PM
Wednesday
9:00 AM - 8:00 PM
Thursday
9:00 AM - 8:00 PM
Friday
9:00 AM - 8:00 PM
Saturday
9:00 AM - 6:00 PM

Customer Reviews of BMW of Fairfax

4.6
Overall Rating
(51)
Recommend: Yes (45) No (6)
Write a review: Sales | Service
sales Rating

Purchase of BMW X3

byHbach123on 09/17/2018

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

126 Reviews
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service Rating

Excellent Customer Service

byRandy Bon 10/11/2018

My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I would recommend that you ask for Frank Khalife, too.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service

byManiasX3on 10/01/2018

Both the service itself and the information provided before, when checking in, and after were spot on and timely.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Great Experience at BMW!

bypamsalzon 09/20/2018

David was super helpful and great !

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service call

byJanineRon 09/19/2018

I received great service from Mr. David Goldberg and the technicians who serviced my car. All the BMW employees I encounter in the Service Department are very professional, informative and kind.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Purchase of BMW X3

byHbach123on 09/17/2018

Petr Mastny was very knowledgeable and professional in helping us buy a 2019 BMW X3. It was a pleasure doing business with him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

The perfect experience

byBMWConvertson 08/30/2018

Absolutely the best car buying experience EVER and we’ve lived and bought numerous cars in this area since 1981. Honest, transparent, no pressure, great attention to detail. Stellar example of what buying a luxury car should be but all too often isn’t. Special kudos to Erick Bautista who was totally committed to making us happy. No attempt to upsale anything, just total candor and focus on customer satisfaction. This is our first lease ever and Erick, Ryan and Jafar took time to make sure we were aware of every wrinkle. Very happy With the fair price we got on the new vehicle as well as the trade in. Highly recommended!!! We’re proud BMW converts!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW CAR SERVICE

byTIMSINASon 08/28/2018

Very cordial staff and great service.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Possibly the best service center of any kind in existence.

byfoote43on 08/23/2018

I've been to this dealership several times now. I've never taken a car anywhere as fast, comfortable, friendly and cost effective. I have used other dealerships in the area when necessary and they do not compare to Fairfax BMW. I truly believe that they give you the best service possible.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

Our First BMW Purchase

byThe Prato'son 08/15/2018

Thank you James Park and the finance team for making our first buying experience with BMW a positive experience. They made the process quick and easy. We had a slight hiccup shortly after leaving the dealership with a sensor being triggered for low air pressure on the back rear tire only to find a nail in the tire. Mike Wallace and James made the awesome decision to find a solution for us as new clients and they earned our loyalty and gratitude by doing so. We appreciate their professionalism and the desire to make the deal and ensure customer satisfaction. We will be referring others to BMW of Fairfax. We were very pleased with our decision to make the drive from NC to VA to do business with your team.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

FIRST VISIT

byBMW2000on 08/09/2018

Service and personnel were far beyond expectation. The best car service I have ever been to.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Henry's Terrific Professionalism

bynathan17on 08/02/2018

Collision Center Manager Henry was awesome! Henry was very attentive to my concerns with my vehicle and took personal responsibility to ensure my vehicle was in perfect working order.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Service

byRTayloron 07/31/2018

The process was excellent from beginning until the end. My service Advisor David Goldberg greeted me when I arrived, inspected my vehicle for the reason I bought it in and then recommended service that was needed. I wasn’t able to procure a loaner vehicle when I set up the appointment, but David was able to get me a vehicle the next day. David called me to update me on the progress and also called me when the service was completed. I picked up the vehicle the next morning. David was there and he noticed me pulling in with the loaner. Everything went as I had hoped because we were leaving on our family vacation the next day.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

service

byConnor wangon 07/25/2018

quick nice,and friendly

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

BMW 540 Purchase

byFaizalTon 07/20/2018

I came into this dealership and bought a 540i on the spot the same day, part of my deal was a free window tint. A couple of weeks later the sales guy informed me that they would not be able to do the window tint even though it was promised to me. I do not have any confidence or respect for this dealership, while I don't think it was the sales guy's fault I am extremely upset and it should have been rectified. I will not do business with this dealership again because they have lost my trust. In addition, the finance guy I had to deal with was not at all friendly and seemed annoyed that by the time I closed the deal it was around 5 or 6pm. He has no business being in the customer service business, he wasn't friendly he made me feel uncomfortable and again not someone I would ever do business with in the future. The only saving grace was the BMW genius that I met with, his name is Aly the guy knows his stuff and was very friendly.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No
sales Rating

Great service

bySteve in VAon 07/19/2018

Asad Khan made the process easy from ordering my m240i convertible with the options I wanted to the lease process. He is a pleasure to work with.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Poor service

byShowardon 07/16/2018

Had 2 visits at this center and was very dissatisfied with my service and will not be back

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
service Rating

Recall repair

byVlatkoBon 07/10/2018

Good job, Elena gave her best to service me, a true professional

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW FAIRFAX SERVICE center

byConnie H.on 07/09/2018

I came for my BMW X3 (27400 miles) maintenace required. I made an appointment, my service advisor Mark Stoud was ready when I arrived, they did the evaluation of my needs, and after 35 minutes they new before to put my new tires and all my fluids, they figured out that my car was needing a piece to be changed, I wasn't available that I will need a day, I was needing to go to pick my children, they gave me a Loaner, a BMW 2018, The following day my car was with my new tires, alighment, balanced , completely clean, and ready to go.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

BMW of fairfax va

byKnucklechainon 07/02/2018

A+ rating for the service team, mechanics, and cashiers, they all provide top tier service to everyone that walks through the door. Service advisor Lucas, and mechanic Bahn Lee are the best in the business. I have been going to this shop to service my e90 for a year and a half now.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

sales Rating

2018 BMW X5 Hybrid purchase

byPnimmagaddaon 07/01/2018

With the help of our sales associate James Duerbeck, we were able to have a quick and easy car buying experience. We had originally planned to make one more stop after BMW but, this was not the case. Jame's knowledge and the vehicle itself convinced us to stay. I can say with confidence that we are very pleased with our purchase. Jaafar Soulimani the finance manager, thoroughly explained the paperwork. Even though the dealership closed at 6 pm, Jaafar and James stayed with us until 8:30 pm to complete all the paperwork.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

service Rating

Bumper Work

byRed BMWon 06/27/2018

Repair work on my back bumper was outstanding. Looks brand new.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

1 Comments

about our dealership

Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.

We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.

After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.

It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also

Google Map
Amenities
Complimentary Loaner Cars
Complimentary Coffee
Cable Television
Collision Repair/Body Shop
Customer Lounge Area
Languages Spoken (6)
Russian
Arabic
Urdu
Korean