BMW of Fairfax
Customer Reviews of BMW of Fairfax
Review type:
OUTSTANDING
factory recall
by Rick Ward on 01/02/2019Shea Lueder was very knowledgeable, professional and helpful. The work was done in less time than estimated.Rick Ward, your wonderful feedback and rating mean a lot to us.
Service Check
by Anna Lee on 12/28/2018Service check was fast and efficient. Not as expensive as expected!Hello Anna Lee, we appreciate you taking the time to leave us this feedback.
James Gibbons.
by Jim Gibbons on 12/25/2018My service advisor was Shea Lueder and his performance was outstanding. He is the ONLY service advisor I will see at BMW. He goes the extra mile. Totally professional.Hi Jim Gibbons, thank you so much for your positive comments about BMW of Fairfax! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
Blue about Blu
by Diesel Blu on 12/23/2018I bought a 2014 BMW 535dx - d for diesel. It came with four years of “free” service which I am now past. I like to stick with one service center so I am trying to stick with BMW of Fairfax Service. It’s tough. For those that know diesel,… you know it’s wise to change the oil more frequently than the recommended interval because of diesel burn and build up in oil more than gas engines; I continue to fight the cost of the emissions Blu fill when they change the oil - and hit a wall at this last interim oil change - $137 to fill the add Blu. Whatever goodwill might have grown over the last four years was eroded - ugh.Diesel Blu, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. If you'd be willing to provide more feedback, please reach out to us at (855) 815-5969 so we can assist you further.
3 series service
by R Berry on 12/11/2018Our service representative, Frankie Johnson, is the best service person I have ever worked with. It is the reason why I have had service done at Fairfax BMW. She has been great at diagnosis and she has never failed to help when asked.Thank you so much for the 5 Star review! We sincerely appreciate your feedback on the excellent service that Frankie provided to you! We hope you have a wonderful day!
2007 X5 work done
by Kris Jett on 12/07/2018Bought a 2007 X5 from out of state. Had BMW of Fairfax go over the car with a fine tooth comb and fix everything. The car is as good as new now!Kris Jett, thank you so much for the positive review! If you have any further questions, please give us a call. We're always happy to help!
Manager
by Wilfredo on 12/07/2018I had one of the best experiences while buying a car. Everyone was great, professional and friendly. I will definitely come back to this location.Hi Wilfredo, Thank you for the great review and for letting us know that you received excellent service. We hope you have a wonderful day!
Very good service
by Sam Ghannadi on 11/27/2018updated 12/07/2018Very happy with FF BMWSam Ghannadi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax.
BMW of Fairfax
by MarkPac on 12/03/2018The tech was able to resolve my issue at a fraction of the estimated cost by avoiding unnecessary work. Very courteous and professional service.Markpac, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax.
Efficient, quality service
by K Morris on 12/02/2018thank you to Mr. Babos and the rest of the staff for efficient and excellent service.K Morris, thanks for your praise and kind comments about our team.
Tire replacement
by Mrcharlest on 12/02/2018Got quick appointment to replace 2 front tires, alignment. Upon arrival, I discovered rear tires also needed. No prob; dealer had stock. Work done as promised.Hello Mrcharlest, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
Great service
by Julian B on 11/26/2018I really appreciated the time Karim spent with me discussing my options. He was not at all pushy, and made sure I was happy with my decision. The processing department explained things thoroughly and did a very nice job too.Julian B, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax. If you have any further questions, please give us a call. We're always happy to help!
428ixBMW
by My428ixBMW on 11/20/2018Had a good experience. Elena, the service advisor was helpful. I would like to receive service coupons for future service appointments.My428ixbmw, your wonderful feedback and rating mean a lot to us. Service coupons can be found on our website and are updated monthly! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fairfax BMW - 2105 328I GT
by Mousesteps on 11/18/2018The treatment I received when purchasing a used BMW from Fairfax BMW was the same type of quality of service you would expect to receive when purchasing new vehicle; to me, that is the mark of a great sales staff. Bravo.We appreciate your positive review about your recent experience with us! Thank you so much again for your feedback! We hope you have a great day!
Greatness
by fairfaxVA on 11/16/2018Tyler Parow was awesomeFairfaxva, we're happy you found our staff to be so supportive during your experience here at BMW of Fairfax. We hope to see you soon!
BMW of Fairfax Service
by Allan J on 10/26/2018updated 11/05/2018Replaced tire, refilled coolant, replaced interior compartment door.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Incomplete work
by Beamer 335 on 11/03/2018Terrible experience, and I’m not very surprised. I took my car for a vehicle check and oil change service, and I explained to my service advisor that sometimes there’s a smoke coming from the hood, and also there’s a noise from the front of… the engine and it’s constent. She goes you have an oil leak so you need to replace the valve cover gasket, oil filter housing, drive belt tensioner, and the belt. Which added up to about $2900 keep in mind the majority of the cost is for labor. I come pick up the car 4 days later and I looking at my invoice I see that they changed the coolant fluid without my approval and when I asked the service advisor she said that there’s oil mixed with the coolant so they had to flush it. Don’t ask me who the oil got inside. However, this is not the issue. The isse is the noise sound is still there and when I asked why isn’t my car completely fixed she said the noise is from the compressor, but the noise doesn’t go away when I turn the A/C off. I wasn’t convinced so I asked for a manager to speak with, but I couldn’t. I come the next day and had the chance to speak with him explaining everything to him, he brought a technician and his diagnose was different than the first one, this time he said the noise is from the alternator. I’m not surprised as I mentioned because this is not the first time they wrongly diagnose my car. (2013 335i xDive)Hi Beamer 335, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. When you have an opportunity, please reach out to us at (855) 815-5969 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Great Service
by DMQ8991 on 11/02/2018Great service on my BMW 528Hi Dmq8991, we are very happy to have provided you with such a positive experience!
Excellent Customer Service
by Randy B on 10/11/2018updated 10/19/2018My Service Advisor, Frank, was outstanding. Very knowledgeable about the car, answered all of my questions, informed me of the Café, and promptly took care of my concerns with the car. Not only would I recommend this Service Center, but I… would recommend that you ask for Frank Khalife, too.Randy B, reviews like this give us motivation and help us ensure we provide high-quality care. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Excellent Service
by ManiasX3 on 10/01/2018Both the service itself and the information provided before, when checking in, and after were spot on and timely.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great Experience at BMW!
by pamsalz on 09/20/2018David was super helpful and great !Hi Pamsalz, thank you so much for your positive comments about BMW of Fairfax! We can't wait to see you again, have a great day.
Here at BMW of Fairfax, we have a skilled and knowledgeable staff that understands the BMW brand inside and out. Our dealership is located just outside of the greater Washington DC and Silver Spring area in Fairfax, Virginia. The sales team at BMW of Fairfax will help you find the BMW model that you've been looking for.
We invite you to browse through our new BMW collection along with our used luxury cars, trucks and SUVs. Once you find something within our inventory that you're interested in, come visit our Fairfax dealership in person and take a test drive.
After you've found the vehicle you want, the auto financing team at BMW of Fairfax car get you an auto loan or BMW lease. BMW of Fairfax provides customers in the Arlington and Alexandria, VA area with car repair and service along with a full inventory of BMW parts.
It doesn't matter if you want a new BMW or pre-owned car, we are ready to help. Come visit us in person at 8427 Lee Highway in Fairfax, Virginia. You can also
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
- Russian
- Arabic
- Urdu
- Korean
Maximus, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of Fairfax. We are happy to pass along your comments to the team here at BMW of Fairfax!
by Jordyn Forkell on 07/23/2025