Safford Brown Hyundai Fairfax
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Customer Reviews of Safford Brown Hyundai Fairfax
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2 reviews
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Unprofessional and Dishonest
by Ahmed on 09/16/2024DO NOT TAKE YOUR CAR TO THIS DEALERSHIP I brought my car into this Hyundai dealership on may 9th, 2024 because I had a check engine light and the acceleration felt sluggish. My service advisor Josh then proceeded to advise me that the… motor needed to be replaced and it would be covered by Hyundai. That process took over a month and when it was finally done I picked up the car and the check engine light was still on. They told me it was an o2 sensor but the car should drive fine. On my way home, the car was still showing signs of the same sluggish acceleration and I brought it right back. Upon having the car for another week Josh advised me that the car was showing codes for the turbo and I needed to pay $1,112 out of pocket to replace it. So I did just that. Once it was done weeks later I picked up my car and after driving it for 2 miles it began having the EXACT same issue. So I took it back AGAIN. After having the car for over a month they finally called me to tell me my catalytic converters were melted and needed to be replaced and it would cost me $4.800. I declined and picked up my car and took it to another shop that I paid $150 for them to take apart my exhaust and they showed me the they in fact did NOT need to be replaced. I later called the dealership to express my frustration and spoke to the service manager, Derrick who was extremely rude and unprofessional and ended up hanging up on me. The service department at this dealership is dishonest and unprofessional. Take your car anywhere but here.No customer service
by JCH on 07/24/2023In February, I purchased a new Tucson Hybrid SEL from Safford & Brown in Fairfax, Virginia, and since then I have been fairly satisfied with the vehicle.. When taking delivery of the vehicle, I received a number of documents, but no… invoice. When I realized this document was missing, I requested it through Don Barker, the excellent sales associate we had been dealing with, but the financial manager was not responsive to the request and I never got this document. In addition, a few weeks later, I received a letter from Safford Brown telling me that my application for vehicle financing had been rejected, It was all the more surprising as I paid the full price of the vehicle by check. I was puzzled since I maintain an excellent FICO score,so, I asked for the copy of the credit report and the reasons for rejection. I never received this document I am legally entitled to obtain, in spite of multiple requests. I contacted Hyundai Customer Relations service to ask for help, and I even wrote to Mr. Muñoz, the CEO of Hyundai America, but never received an answer. I also wrote to Mr James Gramm, the President of the Safford Automotive group, the owner of the dealership but did not get any answer either. In conclusion, the customer service at Safford Hyundai of Fairfax is very poor and once you have paid for the vehicle, they no longer want to hear from you. Back to my vehicle, I am in general satisfied with it, but I was disappointed to realize that the vehicle is not equipped with the Parking Distance Warning feature, I had assumed I would get this crucial feature on the SEL model. Last month I rented a Tucson Hybrid in France, and although this was a “base” vehicle, it included the feature with warning on the rear and on the front. It was hard to go back to my vehicle lacking this essential feature nowadays, and is available on all competing models.
Hyundai Elantra Hybrid
Hyundai Tucson
Hyundai Santa Fe
Hyundai IONIQ 5
About our dealership
Thank you, Ahmed, for sharing your experience. We understand how frustrating it can be to face ongoing issues with your vehicle, especially after multiple visits. Your feedback regarding the service you received at Safford Brown Hyundai Fairfax is important to us. We encourage you to reach out to us directly to discuss your situation further. Thank you for bringing this to our attention. Sincerely, The Team at Safford Brown Hyundai Fairfax
by Safford Brown Hyundai Fairfax on 09/18/2024