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Safford Brown Hyundai Fairfax


10925 Fairfax Blvd, Fairfax, VA 22030 (map)
Today 9:00 AM - 9:00 PM
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Dealership Service Review

1 out of 5 starsservice Rating
Unprofessional and Dishonest
Written by Ahmed on 09/16/2024

DO NOT TAKE YOUR CAR TO THIS DEALERSHIP I brought my car into this Hyundai dealership on may 9th, 2024 because I had a check engine light and the acceleration felt sluggish. My service advisor Josh then proceeded to advise me that the motor needed to be replaced and it would be covered by Hyundai. That process took over a month and when it was finally done I picked up the car and the check engine light was still on. They told me it was an o2 sensor but the car should drive fine. On my way home, the car was still showing signs of the same sluggish acceleration and I brought it right back. Upon having the car for another week Josh advised me that the car was showing codes for the turbo and I needed to pay $1,112 out of pocket to replace it. So I did just that. Once it was done weeks later I picked up my car and after driving it for 2 miles it began having the EXACT same issue. So I took it back AGAIN. After having the car for over a month they finally called me to tell me my catalytic converters were melted and needed to be replaced and it would cost me $4.800. I declined and picked up my car and took it to another shop that I paid $150 for them to take apart my exhaust and they showed me the they in fact did NOT need to be replaced. I later called the dealership to express my frustration and spoke to the service manager, Derrick who was extremely rude and unprofessional and ended up hanging up on me. The service department at this dealership is dishonest and unprofessional. Take your car anywhere but here.

  • Recommend this dealer? No

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Safford Brown Hyundai Fairfax on 09/18/2024
Dealer Response
Thank you, Ahmed, for sharing your experience. We understand how frustrating it can be to face ongoing issues with your vehicle, especially after multiple visits. Your feedback regarding the service you received at Safford Brown Hyundai Fairfax is important to us. We encourage you to reach out to us directly to discuss your situation further. Thank you for bringing this to our attention. Sincerely, The Team at Safford Brown Hyundai Fairfax
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