Jim McKay Chevrolet
Awarded 2025
Today closed
Customer Reviews of Jim McKay Chevrolet
Review type:
Write a review: Service
Have feedback for this dealer?Write a service review
3 service reviews
Sort by:
Great service and great people
by Peter G on 02/20/2025I brought my C8 Corvette into the service department to have the external transmission filter changed in accordance with the service manual.I had scheduled my appointment a few days earlier and found the staff polite, prepared and ready to… work on the car. They had arranged for me to be dropped off at my home by their courtesy, shuttle, and picked up later in the afternoon when the car was ready. Everything went as scheduled. The final bill had been outlined by the staff prior to the work. Everyone that I interacted with was very helpful. Special thanks to Mohammad and Abe.Best Customer Service in the DMV!
by T Simone Isaac on 06/04/2024Jim Mckay Chevrolet has the best sales team and service department in the DMV. My 2010 Malibu failed the safety inspection and emissions testing at another location in Fairfax. I brought my vehicle to the service department to have the… issues identified and repaired. Unfortunately, there were major problems with my vehicle and the repairs costs would have been more than the vehicle was worth. Mike in the service department walked me over to the sales team and introduced me to Sam. Sam was personable, enthusiastic, and listened to what I communicated to him. Sam, Raheel, and Evon worked in unison to get me the best rate and terms for a new 2024 Chevrolet Malibu RS. With the skilled expertise of Sam, Raheel, and Evon, I was able to trade-in my 2010 Chevrolet Malibu and received the GM Military Appreciation incentives for my new 2024 Malibu. Thank you, Mike, Sam, Raheel, and Evon for the ultimate experience purchasing my new vehicle. I highly recommend Jim Mckay Chevrolet when purchasing a new vehicle and for servicing your vehicle.Oil change gone bad
by NotaFan on 02/21/2024I just moved to the DMV area and this was the first time I brought my car to be serviced at this location. I brought it in for an oil change (NO TIRE ROTATION), 95K mile four-point inspection, and for them to see why my rear driver side… tire sensor wasn't reading. All other 3 tire sensors were giving me a tire pressure reading in the controls except for the driver's side rear. I made an appointment for 8am and dropped off my car on time and got a ride on the shuttle to work while they worked on my car. It wasn't until about 2pm that they called to tell me that in the four-point inspection, there were a few things that were recommended. I had another appointment to go to so, long story short, I told them that I will take care of those items at a different time and that I will need the shuttle to come pick me up at work to take me back to the Chevrolet to pick up my car. The person that I spoke to told me that she was unable to tell the drivers to come get me and that I would have to talk to my technician who was on the phone and had been on the phone for the last hour. My other appointment was at 4pm, 30 minutes away from the Chevy, so I was in a rush to get my car. I ended up ordering an Uber to take me to Chevrolet. I get there around 3-315, they take forever to get my car and paperwork completed. I finally get my car, checked under the hood like I always do after an oil change to ensure thay they refilled the fluids (part of an oil change service). They didn't refill my washer fluid so I had to get someone to do that. I go through my controls to look at the tire pressure window, now ALL FOUR tire sensors are not reading. I let them know and a random car technician was telling me that I just need to drive it around a little bit. I informed him that is not true because I have gotten multiple oil changes and have never had to "drive it around" to get the sensors to read. In this moment more time has gone by and I am now late for my other appointment. They had my car since 8AM!!! for a simple oil change (NO ROTATION) and an inspection. What is the point of an appointment?! Finally the Service Manager came out and did a reading of the sensors. I told the manager that they better not have rotated my tires. The only tire they would need to look at is the one I mentioned in the beginning. I just got my tires rotated the week before somewhere else. He came over and explained to me that when one sensor goes out and they use their machine to diagnose, all the other sensors stop reading. Once I fix the one bad sensor they can get the others to read. This explanation put me at ease and I told him that if someone had just explained that in the beginning I wouldn't have been upset and I was more upset with the random technician telling me to drive it around. I was late to my other appointment and I will never EVER go back to this location.
The following reviews are more than two years old. They are not included in the overall rating.
7 service reviews
Find another dealership
by Derek on 04/17/2023We took our GMC Acadia in to service the passenger side airbag. She also mentioned that the blind spot alert lights were not working. The technician told my wife it would be $100 to repair the airbag. We were charged $550 when I picked it… up, $200 to run diagnostics on the airbag and $200 to run diagnostics on the blind spot alert system. My wife called and talked to the tech and he agreed the $400 for both tests was excessive and said he would send us a $200 refund. That was over a month ago and still nothing. To add insult to injury, every interaction and phone call we've had with the woman at the service desk has been unprofessional. When I went to pick up our car, I asked for the technician and she told me to go find him. My wife has spoken to her a few times on the phone and found her rude and unhelpful. Perhaps she is not in the right role. We understand higher prices for service at dealerships, but Jim McKay Chevrolet took advantage of us and really needs to improve their customer service. When we need service, we will drive an hour or more to find a different GMC dealer.Jim McKay really fell off the deep-end.
by Tyler Tran on 09/27/2022Jim McKay really fell off the deep-end. I used to get honest estimates on services such as oil changes and alignments from this dealership. However, I brought in my 2019 Camaro SS for an oil change and was given an estimate of $149.55 after… they checked up on my car. I approved the service expecting the actual cost to be somewhat close to the estimate. Instead they wanted $200 (a 33% increase from the estimate) and gave me a discount for a total of $181.86. So I called Denis Gallegos (the service advisor assigned to me) and he told me that the estimate was for an "average Camaro". That is extremely misleading. I gave them my car that they checked up on just to give me an estimate on a lower end version of my car. They recommended other services such as an alignment, brake fluid flush, brake pad and rotor replacement, engine air filter replacement, cabin air filter replacement, and fuel/air induction system service. I can't imagine what the bill I would've been stuck with if I agreed to do the other services with since they gave me an estimate based on an "average Camaro". I am extremely disappointed in the lack of transparency and honesty on how much the actual service would be. It makes me wonder what else they aren't being honest with.The little things
by Kd on 04/27/2021Got a tire rotation and they either forgot or just simply didn't bother to reset the tpms sensors.Jim McKay Chevrolet
by raweible on 05/14/2018updated 05/24/2018Mike Tamey is professional an friendly. Always easy to work with. Makes sure that all coupons are applied to save me money!!! Service department is very thorough and make sure if something must be done I’m informed. I love Jim McKay and… will definitely purchase my next car at this s dealership.Check for Damage before Leaving
by JPinfield on 08/03/2017Didn't notice dent until after drove off premises (it's on frame floor only visible after you open door). Contacted service department who ignored email and repeated calls. Finally managed to speak with representative who informed me they… would not repair as I could not prove their liability. Absolutely appalling and unprofessional service. Check your vehicle before leaving lot. They will not honor any damage once you have paid and left! This still might not be enough - get them to inspect and sign for state of your vehicle as you drop it off into their "care". To be fair, they did fix original issue and were courteous when denying liability for damage...Service Bait n Switch
by jimafretired on 09/01/2016I got a quote from Abel over the phone for $130 to change and reprogram my ECM, and they finished the work in 40 minutes. Then I was handed the bill for $277. When I asked, Abel explained that the part change (5 minutes, literally) was $130… and the programming (35 minutes) was an additional $130. What a ripoff!!! Worse yet, it turns out that the tech did not disconnect the battery prior to changing the ECU, causing the fuel gauge to read incorrectly. After calling Abel about this, his reply was that I must have something else wrong with the truck and he would be happy to look at for me for an additional $130. The following morning, I disconnected the battery, disconnected the ECM and left it sit for 10 minutes. When I reconnected the ECM and battery, everything worked normally. I recommend avoiding this place at any cost since I am sure I am not the first to get this bait and switch quote. BBB is my next stop after here. After attempting to follow-up with Frank, the Service Manager, for 4 days, his explanation was that I didn't know what I was talking about since Abel had quoted me $260 and Abel's witness to this was the Service Tech. I asked if it was possible that both of them might be colluding, and he responded that it was impossible since neither of them would lie despite both of them benefitting from additional money charged to me. I also asked about the time required to change the part and do the reprogramming, and he replied that changing the ECM takes an hour since there are a lot of other things that have to be done. I asked about why the entire job only took 40 minutes, and he stated that since it was a Master Technician that the part change and programming took less time. I questioned how a Master Tech could make the programming go faster and Frank avoided answering the question. I also described how it took me less than 3 minutes to do the part change *correctly* to fix their mistake that caused the fuel gauge problem, and he responded that I should have brought the truck back in and had them do the work despite Abel having lied to me. He also stated that all of my experience is normal for Jim McKay Chevrolet, that they had been working this way for years and doing just fine. It took a couple days to catch up with Elia, the General Manager, and the result was surprising but not unexpected. Of course, his employee Abel is an "ideal employee, etc, etc, etc" and would never lie. He pointed out that I did sign the repair order, and I admitted that I should have read it more closely instead of having trusted him to have entered what he promised. Here's where it got surprising. Elia tried to sell me a new truck using "magic math". That is, he used the sales con that when you buy one at $40,000 and pay for it for 2 years and only lose $6000 in value that you are actually only paying $175/month, not the $600/month that you actually pay. At least now I see that the lack of integrity is actually applicable at the entire dealership, not just within the Service Department. Although he graciously offered a $130 credit for future service, why would anyone take their vehicle in for a service knowing the likelihood that they will lie about what is actually needed and what it will cost will likely be a lie? Fool me once, shame on you; fool me twice, shame on me.Integrity First
by businessearned on 02/22/2013updated 08/03/2025I bought a car from carmax but a few days after purchase it started to have a metal on metal sound coming from the brakes. So I went back to carmax and it took them three days to figure out what they thought was wrong. Within a mile of… leaving carmax, the sound happened again and I was not about to take it right back to them. I googled a chevy dealership near my home and Jim Mckay popped up so I called and made an appointment. To my surprise , Mike said to roll on in and could start working on it almost immediately. That was a major relief. I couldn't show up that day so I stopped by the next morning with a friend to drop off my car. Mike immediately greeted me and had a technician hop in. After about a minute of paperwork, I left with my friend and 15 minutes later, Mike called and said the technician had identified the problem and said it could be fixed with a half hour!! And to make my day even more, he said he was only going to charge me for actual work done which was a half hour. Mike and the technician did an amazing job. I was notified promptly, I had great service, and it was a more than fair price. What more can anyone want from a dealer? A month later the problem still has not come back and I can say the problem was fixed. I have also had an oil change there since the original fix and that also went flawlessly. I have also convinced my other family members with a chrysler and a honda to come by for the amazing service and they are pleased. Every needs to use Jim Mckay Chevrolet for any service. They have me and my family as a customer for life.
About our dealership
Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and we apologize for the inconvenience that occurred. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Sincerely, Jim McKay Chevrolet Team
by dealerreply on 08/04/2017