Motor Mile Mitsubishi
Customer Reviews of Motor Mile Mitsubishi
Review type:
Excellent Service/Wonderful
by Angie Mitchell on 05/16/2025They were wonderful, David you were on the phone with me back and forth for weeks answering questions. Chis ran his self to death getting cars for us that we wanted to see. I have dealt with Shelor MM in the past. I knew i was making the… right choice coming back. God bless all of you and thank you from the bottom of my heart.
Inspection, routine maintenance
by Anne Donovan on 05/04/2021Prompt, efficient serviceHello Anne, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
Oil change and tire rotation
by GretchenB on 01/06/2021Scheduled an oil change, tire rotation and computerized vehicle inspection. Also asked them to check two tires as they were needing air a few times a week. Good job but was there almost 3 hours. Would have been better if they would at… least have checked in with me maybe an hour into the process for a status update.Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (540) 381-8417 to speak to our manager directly.
Not satisfied!
by Shelor sucks on 08/19/2020I bought a car from Shelors used car lot. The day I bought the car the brakes started squealing(after I signed the paperwork of course). They agreed to check them out and I took it back the next day. The mechanic only removed the wear bar… from the brake pads claiming it was bent. Once I left a different brake pad started squealing. I called back and asked to speak to the sales manager who told me “noisy brakes are considered good because it’s metal on metal and you know they’re working.” Clearly he knows nothing about cars so I’m unsure why he’s working a car lot. He told me to call motormile Mitsubishi on the following work day but after being talked down to and the manager and mechanic acting like I had no idea what I was talking about and like I was a stupid girl I decided to just get my boyfriend to fix the problem because there WAS a problem. I will never buy from Shelor again and I suggest you don’t either.Hello, we're disappointed to hear of the negative experience you had at our location. We appreciate you bringing this experience to our attention. If you are willing, please contact us at (540) 381-8417 so we can work towards a resolution. We look forward to hearing from you.
Hello, We would like to discuss this situation with you further, but we are unable to locate your record based on the information here. Please give us a call at 540-381-8417 and ask to speak with customer relations regarding your purchase.
service for recalls
by Retta13 on 08/18/2020I brought my car in for service for a few recalls. It was quick. They were courteous.We're glad to hear that everything was completed quickly and to your satisfaction. Please feel free to reach out to us if you ever need anything else. Safe travels!
Service and inspection
by Anne Donovan on 04/24/2020Travis was very polite and engaging. I was able to stay out of the rain and be comfortable in a neat Suburban.Hi Anne, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Professional Atmosphere
by Shepherdmom on 01/09/2020Service dept. was quick and efficientHello, we are happy to hear that everything was completed quickly and to your satisfaction. We sincerely value your business and look forward to your next visit!
Oil change
by Coupon guy on 01/08/2020Had a coupon from Mitsubishi and Shelor. All the coupon said was $26 for an oil change. It didn't specify if it had to be synthetic oil or not. The guy who took my car in didn't tell me his name. He didn't seem interested in his job at all.… I showed the coupon and he said he could get the price close to the $26 coupon. I only had an oil change, that's it. (My car only uses 3.1qts) $45 is what came out to. Thank goodness I didn't get my rotors turned for $70, that could've ended up costing $140 on top of the $45 oil change. He showed me my multipoint and mentioned that he didn't expect that I would buy a cabin air filter or engine air filter. After I refused them, he left and that's the last I saw of him. The nice lady at the desk took my money and I was on my way. Please don't give out these coupons if you aren't going to accept them.
Angie, we're delighted to hear that David and Chris provided such attentive service during your visit to Motor Mile Mitsubishi. Thank you for choosing us again; it means a lot! Safe travels in your new car!
by Motor Mile Mitsubishi on 05/18/2025