Customer Reviews of Pohanka Acura
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The following reviews are more than two years old. They are not included in the overall rating.
223 reviews
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Highly Recommend
by Isabelle123 on 09/20/2017Hana Supandi made the leasing process easy and enjoyable. She and the rest of the team were willing to work with me to make sure that I was satisfied and I couldnt be happier! I would recommend Hana to anyone.Best New Car Purchase Experience Ever
by d_cole1 on 08/29/2017In the past 20 years, I have purchased 13 new cars. My latest experience at Pohanka Acura was easily the best I have ever had by a wide margin. The sales associate, Anas, was knowledgeable but not pushy. The test drive, negotiation and… paperwork were all done quickly and professionally. I had some parts transferred from my old car using the service department. That was also incredibly fast and reasonably priced. I will definitely return to Pohanka for my next AcuraHana Supandi - terrific to work with!
by Acura07 on 07/23/2017Hana helped my wife and I with our recent MDX purchase at Pohanka. She was very pleasant and helpful in making our decision. We didnt know that the dealership had just closed when we came in, but she and the rest of the Pohanka team… stayed late without any notice. We found the entire experience, to include financing, to be smooth and stress fee. She and the rest of the Pohanka team took excellent care of us, and I would recommend them.Great Sales Consultant and Dealership!!!
by fyoumb2017 on 07/18/2017Joseph very professionally helped me purchase a 2014 MDX. I was amazed by his dedication throughout the whole process. He went above and beyond to address all my concerns. This awesome customer service has lasted till today. I'll definitely… recommend Joseph and Pohanca Acura to anyone looking for a competent Sales Consultant and a great dealership.Another A+ Transaction at Pohanka Acura
by Hawker700 on 07/10/2017We have purchased five Acuras from Pohanka over the years. This was our second time working with Phuong Davidson and both been excellent overall experiences. Phuong generated a very fair trade in value for us. She also did a wonderful job… showing us how to use the many features of our new Acura. Ray in finance had our paperwork done in no time- very strait forward process. Cedric from the service department introduced himself and was very nice and professional. We couldnt be more pleased with Pohanka Acura.A pleasure to deal with!
by Believer on 07/09/2017Have dealt with Pohanka for 11 years. Our service consultant (Steve Phillips) and our sales consultant (Phong Davidson) have been extremely knowledgeable and professional, and the reason we just bought our second vehicle from the Pohanka… Acura dealership. Phong went the extra mile by making sure we were trained on all of the new safety and electronic equipment.Courteous and professional
by InSungC on 06/30/2017We were on the fence on which car to buy. The folks at Pohanka were really professional and sincere in working with us to get us a competitive offer. JaVon followed up with us every step of the the way. Very friendly and sincere in trying… to make sure we felt confident in our choice. Great experience!Great Service Joseph...Great 2017 RDX
by Daniel_Lopez on 06/27/2017Joseph Nwakanze was great to work with and was very responsive to text messages. Originally was looking to buy a used 2015 but a new 2017 was the way to go for just a few thousand more. My neighbor saw the car and decided to close a… separate deal himself two days later. Happy to pass along referral business to Joseph and Pohanka Acura.Hana Supandi!
by edwards on 06/13/2017It was a privilege to work with Hana. My wife and I had a very positive experience with Hana and the Pohanka dealership. The process took a few months but Hana was very patient and treated us very well. On the day of the purchase, Hana went… the extra mile and explained all of the features of the MDX, and promptly followed up with us the following day. Thanks Hana!Excellent experience
by AcuraRDX527 on 06/01/2017I recently purchased an Acura RDX from Pohanka. The sales rep,Hana Supandi, was respectful while still being assertive, which I admired. The whole experience, including financing, was completely smooth and stress free. I will recommend this… dealership to friends.A fantastic car buying experience!
by Ksammy1 on 05/26/2017Yong Kim reached out to me when I was doing my initial research on buying a car. From the start he was very knowledgeable and pleasant to deal with. When I arrived at the dealership for a test drive, he was there to meet me with… everything ready to go. The price we agreed to on the new car was very fair and I would not hesitate to do business with him again. I highly recommend Yong Kim and all of the staff at Pohanka Acura.Awesome experience from Mr. Yong Kim
by acurayas10 on 05/22/2017Mr. Kim from the start reached out and called within a few short minutes of submitting my contact information online. He did a great job of understanding my needs and meeting my budget all while giving a great run down of each Acura car… type and its features. This was my first car purchase and Mr. Kim made the process very smooth and stress free! Definitely highly recommend to anyone in the market for a new car.Used Acura MDX purchase
by Colorbycece on 05/11/2017Joseph was our salesperson , we drove 2 hrs to see this car and he made it all well worth it! We had a pressure hassle free transaction and drove away with exactly what we wanted as well as the price we needed . Joseph spent addition time… on his day off to meet me for a couple cosmetic concerns of ours and made sure we were completely taken care of , we will be recommending our friends here , Great Costomer care. Even after the deal is doneGreat new car buying experience
by Janesk20194 on 05/08/2017Yong Kim made a new car buying experience very pleasant. We were extremely pleased with Yong's expertise and professionalism and highly recommend Yong Kim and Pohanka Acura.TEN-star experience at Pohanka Acura, Chantilly!!!
by loveourRDX on 04/25/2017In case you don't read this entire review, here's the most important part: If you're interested in an Acura (and you should be), go to Pohanka Acura in Chantilly, VA, and ask for sales and leasing consultant JOHN BROCKMEYER. He's… experienced, patient, smart and totally non-pushy. What more could you ask? BTW, we drove our 2002 MDX (that never gave us a single moment of trouble in 15 years) to Pohanka Chantilly last Saturday. So, now, because the 2017 RDX is da bomb and because John was so great to work with, that new RDX is sitting in our garage right now! And if you're in DC or Maryland, don't let that stop you from crossing the Potomac. It'll be worth the trip!Anyone who want to buying car must see
by kevinkwak on 04/24/2017Outstanding customer services!!. excellent sales processing. extremely recommend who want to buying car must see "Young Kim " #1 sales consultant. very friendly, comfort experience . no pressure ,excellent customer care and services.… he know what customer want and take care of everything. best experience ever!! at car dealership. Thank you very much "Young Kim" will keep coming back to him for buying car.Best Sales Experience EVER! TRUE PROFESSIONALS!
by eddiebeans on 04/16/2017Outstanding experience! I couldnt be happier with how everything turned out. I didnt have much time to run around from dealership to dealership talking and negotiating so I decided to reach out to a few dealerships on the internet. I was… extremely disappointed in the lack of response I got from every OTHER dealership, UNTIL I had the PLEASURE of coming across the staff at Pohanka Acura. Joseph Nwakanze was EXTREMELY prompt and professional. He immediately gained my trust with his delightful manner and professionalism. I gave him my needs and requested that he worked with me to get to payment that I wanted to be at. He did this without playing games or making me feel uneasy. I sent him a text message the next day and asked him if I could make an appointment to meet with him and test drive the car. He immediately replied and said that he was not in town but would have his colleague, Philip Flip, assist me. Philip sent me a text message shortly after and assured me that he would have the car waiting for me to drive. When I arrived to the dealership Philip greeted me with a big smile and a great attitude. He was a pleasure to work with. He went over the vehicle in great detail and impressed me with his extensive product knowledge. I told Philip that I would not be purchasing the car today because I was still working with VW to have them buy back my diesel vehicle. He didnt pressure me at all and was very understanding. Before I left I had the opportunity to chat with the New Car Manager, Tony Ramazani. He was wonderful and also a pleasure to speak with. He was knowledgeable on the VW matter and expressed his interest in assisting me in any way possible. This group of guys totally blew me away with their professionalism. It was totally unlike anything I had dealt with at other dealerships in the past. I returned a few days later and was able to meet Joseph in person. He completed the transaction and also assisted me in dropping off my old VW to the VW dealership a few weeks later. Joseph was very kind to text me every few days to remind me of the date and time he would meet me at VW. Totally unexpected. It made me feel like he really did care about his customers. Tony offered to let me store my VW at their dealership so I didnt have to take up space at my home. It was a very kind offer and very much appreciated. This dealership knows what customer service is. I didnt purchase the most expensive Acura, but they made me feel like I was. I will ALWAYS go back to Pohanka and Joseph for all my car purchases. I have already told everyone about the quality of people there and the first class experience they provide. They can count on me sending them anyone in the market for a new or used car. I cannot say enough good things about this group and the exceptional experience I had there. If you are looking for a new or used car and want to work with people who are professional and trustworthy, just go to Pohanka Acura and ask for these guys.Great service
by BKing_1 on 04/12/2017We bought a used Honda Civic last month from Pohanka Acura and we had an issue with State Inspection, When we came again to Pohanka Acura, Phillip helped us fixing our car in a day and We have not even spent a penny for that service. He… offered us good customer service through out that purchase. He did not let us to do any work or tense about anything and took care of everything for us. Thanks Phillip, we are really happyGreat deal, great finance and good salesman
by Ven_pat on 04/03/2017Despite of spending like 4-5hours in showroom for test drives, decision making and color picking i got and excellent deal on tlx awd v6. Joseph got me an awesome deal. I recommend Joseph as your salesman.Used Car Purchase
by AcuraILX on 04/03/2017My wife and I came to this dealership after seeing a car we liked online. Luckily, we saw it outside, but with a different price from the website. Joseph helped us get the car for the price we saw online, plus an additional discount.… Additionally, Joseph was quick and prompt with helping us leave with the car we wanted. We will definitely come back to this dealership, again!Great experience, Thanks Tish Thompson
by srtva11 on 04/02/2017I needed to upgrade my 2007 MDX and I went to Pohanka to look at a gently used 2015 MDX and took it home with me. Tish is an excellent sales rep and was able to answer all my questions, even those I had not yet thought of during the test… drive. She made the car buying process simple and has followed up to ensure things are going well. While this purchase was my 4th Acura, it was the first time I purchased from Pohanka and I will surely recommend the dealership and Tish Thompson to anyone I know in the market for a vehicle. Great customer service, vehicle knowledge and very personable, ask for Tish!!!
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About our dealership
Pohanka Acura is the World's Largest Acura Dealer 16 Years Running! (Based on 2004-2019 AHM New Acura Volume Sales). Browse our huge selection of new, certified and pre-owned inventory. We provide FREE Virginia State Inspection for the life of your vehicle ownership, and it applies to other vehicles in your household! We provide a host of benefits to repeat customers.
We also have the largest Service Department in the nation, open extended hours 7 days a week! No Appointment Necessary - Just Bring It In, and enjoy a private/quiet waiting area with TVs, free WiFi, and Starbucks coffee. We also have the largest loaner fleet in the DC area!
Come see why Pohanka Acura is #1!
Amenities
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Express Service
Languages Spoken (3)
- English
- Korean
- Spanish