Awarded 2014, 2015, 2016, 2017, 2018
Today 9:00 AM - 7:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Pohanka Acura

4.7
Overall Rating
(62)
Recommend: Yes (58) No (4)
Write a review: Sales | Service
sales Rating

Excellent Sales

byPramodusaon 10/15/2018

Faran Fayaz was our sales rep. in purchase of new Acura-MDX-2019. He provided excellent and outstanding services during the process of purchase in our new car. Faran has in depth knowledge when it comes to taking a trial drive, technical details or through the sales process. He gets the maximum discounts eligible to a customer during the sales process. He is a dedicated sales agent and we would recommend anyone to approach Faran at Pohanka Acura to buy their next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
164 Reviews
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sales Rating

Excellent Sales

byPramodusaon 10/15/2018

Faran Fayaz was our sales rep. in purchase of new Acura-MDX-2019. He provided excellent and outstanding services during the process of purchase in our new car. Faran has in depth knowledge when it comes to taking a trial drive, technical details or through the sales process. He gets the maximum discounts eligible to a customer during the sales process. He is a dedicated sales agent and we would recommend anyone to approach Faran at Pohanka Acura to buy their next car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Good Service

byVijaianandon 09/11/2018

Faran Fayaz provided mdx features in details and answered all question we have after the purchase as well. I would recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excelent service and value

byHokie22on 09/05/2018

Thank you Asad Ali and Pohanka Acura for a very positive experience purchasing an MDX! I purchased my first MDX from Pohanka in 2005 when still living in NVA and am just now replacing that vehicle. Although I live in Baltimore now, I saw one of Pohanka's listings on Carfax while shopping and called to inquire about a Coming Soon vehicle. Mr. Ali returned my call promptly and arranged to have the car available later that same day. After comparison shopping in Baltimore and Southern PA, I drove 2 hours to Pohanka because of Mr. Ali's follow-up and value pricing on the vehicle. There were no surprises and Mr. Ali and Flip Carleton provided excellent, professional, efficient, and friendly service! I don't buy cars often, but I highly recommend Pohanka and Mr. Ali. Thank you!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Yong Kim is awesome!

byJay_7421on 08/28/2018

Yong Kim at Pohanka Acura is awesome.. On day one for our test drive, he explained every features of MDX and took time with me and my wife. When we asked to see many different colors of vehicles, he just accommodated our request and friendly explained the plus and cons of each color. After the test drive, I felt very comfortable since he didn't push hard which I really appreciate. Since I should leave early, I asked him to email me a quote and he did within couple hours. His quote was very competitive and I didn't need to look further. The next day I purchased a new MDX with no hassle. The whole process time is more than 3 times less than my previous car purchase experience at other dealership. Yong is just awesome. If you'd like to buy Acura, just go see him.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent experience! RAMIN was amazing!

byAngela15on 08/22/2018

After purchasing from Radley Acura, I vowed to never buy an Acura again. Ramin proved me wrong and gave me a great experience at Pohanka Acura. Because of his hard work, effort, and patience with me, I drive my dream car now. Will always come back as a loyal customer.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

First Acura Purchase!

byjason_allen_won 08/01/2018

We had a wonderful experience with our first Acura purchase at Pohanka Acura in Chantilly. Faran Fayaz helped us from start to finish with our inquiries. We had been working with a number of different dealerships and went with Pohanka because of the proximity, pricing and high level of service. We were impressed with the personal touch each of the different groups provided throughout the process. Whether it was Ziad helping during the financing portion, or meeting the service department or Faran giving us a thorough and knowledgeable presentation of the cars features - they covered all the bases! Rick Praml stopped by to introduce himself which we thought was a nice touch. Faran was conversational and a joy to work with. We would definitely recommend Faran and Pohanka Acura to friends!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Best ever buying experience

bySilverSnakeon 07/30/2018

After nearly 50 years, I now understand the difference between a salesman and a true professional. Yong Kim's patience, courtesy, and breadth of knowledge resulted in my feeling that he genuinely wanted to do right by me, not just in the sale portion but the subsequent ownership and driving part. He went out of his way to figure out my priorities and match them with the right car, and for an excellent price. The test drives were thorough, varied, and I drove away in my new TLX feeling confident. I will recommend him to friends without hesitation or qualification. Additionally, 'Flip' Carleton, Finance Manager, was fast, efficient, equally as professional, and made what is normally the least enjoyable part of the process -- hard as this is to believe -- actually fun. This is the 3rd Acura I have purchased from Pohanka, and by far and away the most fun, most relaxed, and best value all around. I have recommended Pohanka for years. Now I am going to add Yong Kim and 'Flip' Carleton to my must-have list. Great job!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Customer Experience!

bynchristianon 07/19/2018

My husband and I purchased a new 2019 Acura RDX from this dealership last week and we had such a great experience that we thought to post a review. Our salesperson, Faran F, went above and beyond in finding the right car for us. Faran was informative and patient, as he worked with us. Best part of the this dealership and our salesperson Faran, it was a no hassle experience. No gimmicks, no pressure to buy! We definitely recommend Pohanka Acura to anyone looking to buy or lease a car. Ask for Faran and you won’t regret it!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Not Applicable
sales Rating

Great service!

byjoseph_kon 05/30/2018

I am very happy with my MDX and the service I received at Pohanka Acura. Yong Kim was very helpful and knowledgeable. I would recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worst experience ever!

byRashGowdon 05/11/2018

Then we went back to Pohanka and the person treated us so badly by saying why we were not ready to pay and that he goes to some good salon and compared the car showroom to a salon! Ridiculous and we told him we will get back later and he sarcastically told us that there's a Honda showroom next door and they are giving good prices. He told us that we shouldn't be looking at Acura. This was such a bad experience today! Posting on social media too.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

I WISH I NEVER STEPPED INTO THIS DEALERSHIP

bySantoshon 04/10/2018

1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahme on Finance, he totally lied about VSC contracts. 2. Requested cancellation of VSC on Jan 5, 2018 after confronting the lies. 3. Had to work with different Finance Manager to fix the mess. Took a while to get account number from Acura Finance which delayed the process. Singed the Cancellation forms dated Jan 5, 2018 4. Received account number from Acura Finance Customer Service, sent the cancellation forms on Jan 22, 2018 with account number updated. 5. Acura Finance accounts shows refunds deposited in Jan 26, 2018 6. Acura Contracts customer service confirmed contract cancellations and refund issue on Jan 26, 2018. 8. Purchased another Contract from a different dealership on Jan 31, 2018. 8. Realized that I have not received full amount. Per contract, "On or before sixty (60) days: You may cancel this CONTRACT and receive a full purchase price refund," 9. Contacted again Feb 20, 2018 requesting explanation why sales tax is not returned. 10. Received response on Feb 22, 2018 saying "The tax was paid to the State of Virginia. The state does not refund sales tax on car purchases." 11. I am not an expert but I am hearing for the first time that Sales Tax will not be refunded by state. Requested state law/guidelines confirming the same. Never received a response. 12. Contacted Acura Contracts department for clarification, not helpful. 13. Contacted Acura Clients Relations and registered a case on Feb 23, 2018. They offered gift card for the inconvenience caused but were not able to provide state sales tax law reference. 14. Received a letter (dated Apr 5) from Acura Contracts that me recent Contract has been cancelled on Apr 9, 2018. 15. Contacted Acura Contracts department and they confirmed the request was from Pohanka Acura and they do not have a cancellation form authorized by me. 16. Also confirmed that the Sales Tax was returned on the previous cancelled contracts and I should have received entire amount according to contract terms and conditions. 17. Acura Contracts representative understood the mess Pohanka Acura has been creating and offered to try undo the Cancellation that was done without my consent. I WISH I NEVER STEPPED INTO THIS DEALERSHIP

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Dealership--Service & Purchase

byAcuraFanon 02/28/2018

Pohanka Acura is the benchmark for any Automobile Dealership. Each department (sales, service, finance) works together as a team to seamlessly address the needs of the customer and their vehicle---always! You get solutions, not issues for your automotive needs. Two facts underpin my strong recommendation to road test Pohanka Acura. "Best Acura Dealership in the World" awarded by Acura--for 13 straight years. I have purchased over 15 Acura vehicles from Pohanka Acura over the years--each one being a fantastic buying and multi-year servicing experience. For the last 3 purchases, Adwoa has been my guide for acquiring a new Acura. Great professional and among a team of outstanding employees at Pohanka. Adwoa knows the new features on the various line of Acura vehicles, gets to know a customer's driving habits & can suggest various purchasing options for driving home the new auto. Adwoa is easy to chat with, seems to always be available to answer questions, and makes the car buying experience easy to complete.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Staff - Yong Kim & Ziad Rahme

byKeith_RLXon 02/19/2018

I recently leased a 2018 Acura RLX from Pohanka Acura. It is the fifth Acura from Pohanka and the third Acura that Yong Kim has been my sales representative. I have continued to receive very respectful treatment and what I feel have been good deals on the vehicles. I would highly recommend Yong. I began by sending him an email with my request for information on a new 2017 RLX. We had several phone calls to discuss options. Yong was very honest with me about my options. I was quite upside down with my lease on my 2016 TLX. He recommended a 2018 RLX as the incentives were much better. After a test drive with Yong in a 2018 RLX I was very happy with the car. Even though it didn't have all the options that the 2017 RLX Advance had, the deal that I was offered was much more acceptable to me. I believe Yong worked hard with management to work out a deal that was acceptable to both Pohanka and me. They worked hard to keep me as a loyal customer. I've never felt any pressure to close the deal from Yong. I've always felt he is looking out for me and my needs. Yong has always been very friendly and has followed up with phone calls to ensure I was 100% happy with my new car. Many dealerships try to stack on the extras when you complete the paperwork with the financial department. This was not the case with Ziad Rahme. He explained all my options with no pressure at all. I highly recommend the team at Pohanka for your new car and service needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience leasing my new 2018 RDX

bytbone70on 01/29/2018

This place is top notch. Excellent customer service and very competitive pricing so you don't have to "haggle around" and spend countless hours to get the right deal. I leased a 2018 RDX last week from Pohanka Acura. I had a very positive experience from the beginning to the end with Yong Kim. He gave us the best deal I could have found anywhere near me and it was a hassle free experience. I would highly recommend Yong Kim and this dealer to anyone interested in buying a great car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Joseph at Pohanka Acura

byLeesburgFamilyon 11/30/2017

Joseph is knowledgable and professional. He was helpful with all my (many) questions and patient as I took my time to check out other cars and dealerships. Joseph made car buying easy!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Better than any other Acura Dealer in the area

byDammitCason 11/16/2017

I took my 2007 MDX in for some service. Had some previous recommendations from Radley Acura that I was unsure of (that's another story). I asked them to take a look, and they said they would. They actually brought me out to my car and showed me what was going on and what was important, and explained why. Only one of the recommendations from Radley was on the list, and they were not able to show me what Radley was talking about. This dealer has really restored my faith in the Acura brand and I will never go anywhere else again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive Experience

byjpb1134on 11/06/2017

Joseph was great to work with. He was very professional in all aspects of the transaction. I appreciate him being available on a Sunday for me to finalize my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales Experience!

byllk1000on 10/30/2017

Phuong noticed that my mileage on my MDX lease was high and called to discuss trading in my old MDX for a new 2017 because they were having fantastic deals on them. She had the perfect car picked out for us to test drive and made the sales process quick and efficient. I love my new MDX!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Will not honor CPO warranty

bydisappointed2on 10/27/2017

My vehicle was brought 3 times to Pohanka Acura for a CV joint that is leaking a significant amount of grease. Each time the grease was cleaned off and I was told no problem found only oil residue. I brought it to a third party shop and received confirmation that the joint was bad and now needed replacement due to noise present when driving, because damage from grease loss. The sales process was great, but lack of integrity from the service department and directly from the service manager (Mike Clancy), makes me reconsider ever doing business with Pohanka again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Tish & Ray are the best!! I love this dealership

byBbtwelvefouron 09/30/2017

I purchased my new 2017 Acura ILX just last week and I am so in love! Tish was the best sales associate that I have ever worked with. She assisted any and every need during the process of buying my Acura. Ray has a great sense of humor and made the final process of buying the car easy & fun! This dealership will treat you like family and make sure your voice is heard.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very satisfied customer in my new 2018 TLX

byjgray123on 09/27/2017

Joseph worked with my family and I for over several weeks to ensure we were making the right decision in purchasing our new vehicle at the Chantilly Acura, which includes: test driving multiple vehicles and showing us the different features on each vehicle, negotiating a reasonable trade in offer on our Nissan, and following up after the purchase to ensure we were 100% satisfied and knew how to operate all the features on the new car. I will definitely recommend my friends and family to this location.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
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about our dealership

Pohanka Acura is the World's Largest Acura Dealer 14 Years Running! (Based on 2004-2017 AHM New Acura Volume Sales). Browse our huge selection of new, certified and pre-owned inventory. We provide FREE Virginia State Inspection for the life of your vehicle ownership, and it applies to other vehicles in your household! We provide a host of benefits to repeat customers.

We also have the largest Service Department in the nation, open extended hours 7 days a week! No Appointment Necessary - Just Bring It In, and enjoy a private/quiet waiting area with TVs, free WiFi, and Starbucks coffee. We also have the largest loaner fleet in the DC area!

And our leadership tenure is STRONG! General Managers Lenny Gonzales & Greg Altman have been with Pohanka for a combined total of 69 years!

Come see why Pohanka Acura is #1!

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Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Express Service
Languages Spoken (3)
English
Korean
Spanish