Awarded 2014, 2015, 2016, 2017, 2018
Today 9:00 AM - 9:00 PM
Closed Now
Sunday
12:00 PM - 5:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 7:00 PM

Customer Reviews of Pohanka Acura

4.7
Overall Rating
(59)
Recommend: Yes (55) No (4)
Write a review: Sales | Service
sales Rating

Great service!

by joseph_k on 05/30/2018

I am very happy with my MDX and the service I received at Pohanka Acura. Yong Kim was very helpful and knowledgeable. I would recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
157 Reviews
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sales Rating

Great service!

by joseph_k on 05/30/2018

I am very happy with my MDX and the service I received at Pohanka Acura. Yong Kim was very helpful and knowledgeable. I would recommend him to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Worst experience ever!

by RashGowd on 05/11/2018

Then we went back to Pohanka and the person treated us so badly by saying why we were not ready to pay and that he goes to some good salon and compared the car showroom to a salon! Ridiculous and we told him we will get back later and he sarcastically told us that there's a Honda showroom next door and they are giving good prices. He told us that we shouldn't be looking at Acura. This was such a bad experience today! Posting on social media too.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No
sales Rating

I WISH I NEVER STEPPED INTO THIS DEALERSHIP

by Santosh on 04/10/2018

1. Purchased vehicle on Jan 1 2018. Sales person was good and honest. Worked with Ziad Rahme on Finance, he totally lied about VSC contracts. 2. Requested cancellation of VSC on Jan 5, 2018 after confronting the lies. 3. Had to work with different Finance Manager to fix the mess. Took a while to get account number from Acura Finance which delayed the process. Singed the Cancellation forms dated Jan 5, 2018 4. Received account number from Acura Finance Customer Service, sent the cancellation forms on Jan 22, 2018 with account number updated. 5. Acura Finance accounts shows refunds deposited in Jan 26, 2018 6. Acura Contracts customer service confirmed contract cancellations and refund issue on Jan 26, 2018. 8. Purchased another Contract from a different dealership on Jan 31, 2018. 8. Realized that I have not received full amount. Per contract, "On or before sixty (60) days: You may cancel this CONTRACT and receive a full purchase price refund," 9. Contacted again Feb 20, 2018 requesting explanation why sales tax is not returned. 10. Received response on Feb 22, 2018 saying "The tax was paid to the State of Virginia. The state does not refund sales tax on car purchases." 11. I am not an expert but I am hearing for the first time that Sales Tax will not be refunded by state. Requested state law/guidelines confirming the same. Never received a response. 12. Contacted Acura Contracts department for clarification, not helpful. 13. Contacted Acura Clients Relations and registered a case on Feb 23, 2018. They offered gift card for the inconvenience caused but were not able to provide state sales tax law reference. 14. Received a letter (dated Apr 5) from Acura Contracts that me recent Contract has been cancelled on Apr 9, 2018. 15. Contacted Acura Contracts department and they confirmed the request was from Pohanka Acura and they do not have a cancellation form authorized by me. 16. Also confirmed that the Sales Tax was returned on the previous cancelled contracts and I should have received entire amount according to contract terms and conditions. 17. Acura Contracts representative understood the mess Pohanka Acura has been creating and offered to try undo the Cancellation that was done without my consent. I WISH I NEVER STEPPED INTO THIS DEALERSHIP

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
sales Rating

Excellent Dealership--Service & Purchase

by AcuraFan on 02/28/2018

Pohanka Acura is the benchmark for any Automobile Dealership. Each department (sales, service, finance) works together as a team to seamlessly address the needs of the customer and their vehicle---always! You get solutions, not issues for your automotive needs. Two facts underpin my strong recommendation to road test Pohanka Acura. "Best Acura Dealership in the World" awarded by Acura--for 13 straight years. I have purchased over 15 Acura vehicles from Pohanka Acura over the years--each one being a fantastic buying and multi-year servicing experience. For the last 3 purchases, Adwoa has been my guide for acquiring a new Acura. Great professional and among a team of outstanding employees at Pohanka. Adwoa knows the new features on the various line of Acura vehicles, gets to know a customer's driving habits & can suggest various purchasing options for driving home the new auto. Adwoa is easy to chat with, seems to always be available to answer questions, and makes the car buying experience easy to complete.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Outstanding Staff - Yong Kim & Ziad Rahme

by Keith_RLX on 02/19/2018

I recently leased a 2018 Acura RLX from Pohanka Acura. It is the fifth Acura from Pohanka and the third Acura that Yong Kim has been my sales representative. I have continued to receive very respectful treatment and what I feel have been good deals on the vehicles. I would highly recommend Yong. I began by sending him an email with my request for information on a new 2017 RLX. We had several phone calls to discuss options. Yong was very honest with me about my options. I was quite upside down with my lease on my 2016 TLX. He recommended a 2018 RLX as the incentives were much better. After a test drive with Yong in a 2018 RLX I was very happy with the car. Even though it didn't have all the options that the 2017 RLX Advance had, the deal that I was offered was much more acceptable to me. I believe Yong worked hard with management to work out a deal that was acceptable to both Pohanka and me. They worked hard to keep me as a loyal customer. I've never felt any pressure to close the deal from Yong. I've always felt he is looking out for me and my needs. Yong has always been very friendly and has followed up with phone calls to ensure I was 100% happy with my new car. Many dealerships try to stack on the extras when you complete the paperwork with the financial department. This was not the case with Ziad Rahme. He explained all my options with no pressure at all. I highly recommend the team at Pohanka for your new car and service needs.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent experience leasing my new 2018 RDX

by tbone70 on 01/29/2018

This place is top notch. Excellent customer service and very competitive pricing so you don't have to "haggle around" and spend countless hours to get the right deal. I leased a 2018 RDX last week from Pohanka Acura. I had a very positive experience from the beginning to the end with Yong Kim. He gave us the best deal I could have found anywhere near me and it was a hassle free experience. I would highly recommend Yong Kim and this dealer to anyone interested in buying a great car.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Joseph at Pohanka Acura

by LeesburgFamily on 11/30/2017

Joseph is knowledgable and professional. He was helpful with all my (many) questions and patient as I took my time to check out other cars and dealerships. Joseph made car buying easy!!!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Better than any other Acura Dealer in the area

by DammitCas on 11/16/2017

I took my 2007 MDX in for some service. Had some previous recommendations from Radley Acura that I was unsure of (that's another story). I asked them to take a look, and they said they would. They actually brought me out to my car and showed me what was going on and what was important, and explained why. Only one of the recommendations from Radley was on the list, and they were not able to show me what Radley was talking about. This dealer has really restored my faith in the Acura brand and I will never go anywhere else again.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Positive Experience

by jpb1134 on 11/06/2017

Joseph was great to work with. He was very professional in all aspects of the transaction. I appreciate him being available on a Sunday for me to finalize my purchase.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Excellent Sales Experience!

by llk1000 on 10/30/2017

Phuong noticed that my mileage on my MDX lease was high and called to discuss trading in my old MDX for a new 2017 because they were having fantastic deals on them. She had the perfect car picked out for us to test drive and made the sales process quick and efficient. I love my new MDX!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Will not honor CPO warranty

by disappointed2 on 10/27/2017

My vehicle was brought 3 times to Pohanka Acura for a CV joint that is leaking a significant amount of grease. Each time the grease was cleaned off and I was told no problem found only oil residue. I brought it to a third party shop and received confirmation that the joint was bad and now needed replacement due to noise present when driving, because damage from grease loss. The sales process was great, but lack of integrity from the service department and directly from the service manager (Mike Clancy), makes me reconsider ever doing business with Pohanka again.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Tish & Ray are the best!! I love this dealership

by Bbtwelvefour on 09/30/2017

I purchased my new 2017 Acura ILX just last week and I am so in love! Tish was the best sales associate that I have ever worked with. She assisted any and every need during the process of buying my Acura. Ray has a great sense of humor and made the final process of buying the car easy & fun! This dealership will treat you like family and make sure your voice is heard.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Very satisfied customer in my new 2018 TLX

by jgray123 on 09/27/2017

Joseph worked with my family and I for over several weeks to ensure we were making the right decision in purchasing our new vehicle at the Chantilly Acura, which includes: test driving multiple vehicles and showing us the different features on each vehicle, negotiating a reasonable trade in offer on our Nissan, and following up after the purchase to ensure we were 100% satisfied and knew how to operate all the features on the new car. I will definitely recommend my friends and family to this location.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Pohanka Acura New Car Sales

by JJ_Calabrese on 09/25/2017

3 1/2 years ago, I purchased my first MDX Tech from Pohanka Acura. My sales associate was Phuong Davidson. To my delight, she still works for the dealership. It was time to sell the older MDX Tech and buy a new one. Phuong was responsive; honest; and worked hard to get me the deal I desired. We closed in a matter of days. I purchased the MDX Tech along with the color I wanted & accessories. I highly recommend Phuong. And in doing so, will buy our next Acura from her as well. As good as the sales department is at Pohanka Acura, their service department is just as good; great hours; open 7 days/week; no appointments needed; loaners available. This Acura dealership gets it and I will do business with them often.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

pleasant easy experience

by Elizabeth on 09/23/2017

I arrived planning to trade in my TL for for a newer TLX. Joseph Nwakanze had the newer car ready for me. He went through the entire process of test drive, valuation of trade in, financing including pay off old loan and start new loan), transfer of tags and registration (no DMV - yeah!), starting XM radio, walking me through the Tech package and even setting up my phone with the Bluetooth connection.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Amazing Experience!!!

by Teddybear301 on 09/20/2017

I was very indecisive about the vehicle I wanted and if the transition from my old car was worth it. Overall, it was. I worked with Sales Consultant Yong Kim and General Sales Manager Jamal Edmonds who both took the time to explain all my options as well as made sure I received the best deal for my buck. I absolutely love my car and so happy about my purchase. I purchased the new 2018 Acura TLX and have no regrets. The car offers more safety aspects than my first car as well as a lot of leg space. This car practically drives itself with the added functions they have. Definitely worth it.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Highly Recommend

by Isabelle123 on 09/20/2017

Hana Supandi made the leasing process easy and enjoyable. She and the rest of the team were willing to work with me to make sure that I was satisfied and I couldnt be happier! I would recommend Hana to anyone.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best New Car Purchase Experience Ever

by d_cole1 on 08/28/2017

In the past 20 years, I have purchased 13 new cars. My latest experience at Pohanka Acura was easily the best I have ever had by a wide margin. The sales associate, Anas, was knowledgeable but not pushy. The test drive, negotiation and paperwork were all done quickly and professionally. I had some parts transferred from my old car using the service department. That was also incredibly fast and reasonably priced. I will definitely return to Pohanka for my next Acura

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Hana Supandi - terrific to work with!

by Acura07 on 07/23/2017

Hana helped my wife and I with our recent MDX purchase at Pohanka. She was very pleasant and helpful in making our decision. We didn’t know that the dealership had just closed when we came in, but she and the rest of the Pohanka team stayed late without any notice. We found the entire experience, to include financing, to be smooth and stress fee. She and the rest of the Pohanka team took excellent care of us, and I would recommend them.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great Sales Consultant and Dealership!!!

by fyoumb2017 on 07/17/2017

Joseph very professionally helped me purchase a 2014 MDX. I was amazed by his dedication throughout the whole process. He went above and beyond to address all my concerns. This awesome customer service has lasted till today. I'll definitely recommend Joseph and Pohanca Acura to anyone looking for a competent Sales Consultant and a great dealership.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
sales Rating

Another A+ Transaction at Pohanka Acura

by Hawker700 on 07/10/2017

We have purchased five Acuras from Pohanka over the years. This was our second time working with Phuong Davidson and both been excellent overall experiences. Phuong generated a very fair trade in value for us. She also did a wonderful job showing us how to use the many features of our new Acura. Ray in finance had our paperwork done in no time- very strait forward process. Cedric from the service department introduced himself and was very nice and professional. We couldnt be more pleased with Pohanka Acura.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
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about our dealership

Pohanka Acura is the World's Largest Acura Dealer 14 Years Running! (Based on 2004-2017 AHM New Acura Volume Sales). Browse our huge selection of new, certified and pre-owned inventory. We provide FREE Virginia State Inspection for the life of your vehicle ownership, and it applies to other vehicles in your household! We provide a host of benefits to repeat customers.

We also have the largest Service Department in the nation, open extended hours 7 days a week! No Appointment Necessary - Just Bring It In, and enjoy a private/quiet waiting area with TVs, free WiFi, and Starbucks coffee. We also have the largest loaner fleet in the DC area!

And our leadership tenure is STRONG! General Managers Lenny Gonzales & Greg Altman have been with Pohanka for a combined total of 69 years!

Come see why Pohanka Acura is #1!

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Amenities
Complimentary Loaner Cars
Instant Financing
Complimentary Coffee
Cable Television
Express Service
Languages Spoken (3)
English
Korean
Spanish