Mercedes-Benz of Arlington
Customer Reviews of Mercedes-Benz of Arlington
Review type:
Great customer service, expert repairs!
by Matt G on 08/19/2025As usual my experience was outstanding. My questions and concerns were all answered without hesitation and the repair was completed in less than than an hour.Customer Service
by Benz of Arlington on 08/08/2025There has never been a time that the service department wasn't on point. Shout out Hugh!!! Thank you for being professional, honest, and definitely representing the brand for everything it has to offer.Great service
by Brown on 03/08/2025Javier did a great job and worked with me to get my car back to me as sickly as possible.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Annual Service - CLA 250
by Richard Brinley on 02/11/2025Xavier scheduled me in on short notice and completed the service on time. The following week he took care of my annual state inspection so I am set for 2025. The service was excellent.Mr. Brinley, thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575
Mercedes Benz Owner of Arlington
by Jess on 12/29/2024The Service Team from Mercedes Benz of Arlington continued to provide their absolute best service during my last Mercedes Benz service, December 26, 2024.Hello Jess. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Mrs
by Anne Poulson on 12/19/2024The staff and service is excellent. My advisor, Terrance Ames, is very knowledgeable, professional, open, kind and respectful. He always takes whatever time is needed to explain recommendations and options for both of my Mercedes. A… pleasure to work with.Hello Anne. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Terrance provided you with the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Survey
by A Service on 12/05/2024completely satisfiedThank you so much for your five-star rating. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that you received the level of service that you expected. Please feel free to contact us if you have any questions. We appreciate your business. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.
Mercedes-Benz of Arlington
by marrapzF1 on 11/12/2024We have been customers for almost 20 years. The customer service is unrivaled. Professional, efficient, will not go anywhere else.Good afternoon, John. Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your continued patronage and we're looking forward to working with you in the future! Please feel free to reach out if you have any questions or if we can be of any assistance. Mike Fisher, Business Development Center Manager, 703-284-2575
survey
by accident repair on 10/14/2024updated 10/21/2024very good and quick serviceWe really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Exceptional Service
by Very Satisfied Customer on 10/07/2024I am always extremely pleased with the exceptional service provided by Mercedes Benz of Arlington. My service manager, Garry Burk and his team set the bar very high in the car industry for exceptional service.We are all smiles after reading your review! We love hearing about our guests’ experiences, so thank you for sharing yours and for servicing your Mercedes with us. I’ll be sure to share your comments with Garry and the Service Managers. Thanks for taking the time to tell everyone about your experience, and we look forward to assisting you again down the road. Mike Fisher, Business Development Center Manager, 703-284-2575
Exceptional Service
by Donna Cauthorne on 08/22/2024AS I indicated previously, Gary Burk, my Service Manager has provided me with exemplary service. I have been with MCB Arlington, for more than 30 years.Hello Donna. Thank you so much for your review and five-star rating. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that Garry once again provided you with the level of service that you deserve. We really appreciate your loyalty and hope to continue our relationship for years to come. Please feel free to contact us if you have any questions. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.
New Battery
by Andrew G Schnabel on 07/24/2024Hugh McGuire squeezed me in to replace a failing battery. I would have waited another week for an appointment had he not. He was professional, courteous and helpful.Good service
by Jack Davies on 12/30/2023Timely routine serviceVery Satisfied with the service
by Dawit Terefe on 12/30/2023The work performed was a recall work and it was an extensive work. They handled it very professionally and took good care of my vehicle. I purchased my vehicle there, and will purchase my next Mercedes from there as well. Thank you Gary and… Team.“The Best or Nothing”
by James L on 12/15/2023This service department is very busy—for a good reason. I’ve been going here for years because I trust them with my Mercedes. Seeing my advisor for annual maintenance is like visiting family I haven’t seen in a while. He, my 2005 SLK55, and… I are growing old together lol. I tried the ride share option for the first time—so convenient.Recall service
by Recall service on 12/01/2023I have always been pleased with the service, and this time was the same. I like to avoid loaner cars because I don’t like to be responsible for an unfamiliar vehicle. This time I did need a loaner, and I was delighted that it was the same… model (e-class) as mine and had similar options. Not only was I more comfortable driving the car, but I felt safer because I knew which controls to use.Service Review
by Mrs T on 09/04/2023Good service. Professional. Returned my vehicle but would love a service where my car is picked up for service with a loaner provided to me at my house. BMW has that service and it is extremely convenient for the customer
It's maintenance time.
by MichaelG on 05/11/2023Mercedes-Benz of Arlington always makes the visits for maintenance effortless. The team is most responsive to your needs.Hi, Michaell Thank you very much for the 5 star review and your kind words regarding our Service Department. I'm glad to hear that we were able to provide an exceptional experience. We appreciate your continued patronage and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575
Great Customer Service
by Carlos Zuniga on 04/28/2023My service rep is the best I’ve had. Jeff Smith really takes his time explaining all current and upcoming required services and makes sure I don’t have further questions. He also does a great job at communicating status and estimated… completion times. Keep up the great job Jeff!Hi, Carlos. Thank you very much for the 5 star review and your kind words regarding our service advisor Geoff Smith. I'm glad to hear that he was able to provide an exceptional experience. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575
Phenomenal Service
by Phenomenal Service on 02/26/2023i always receive phenomenal service @ Mercedes Benz of Arlington VA. I scraped my rim. MB's tire and wheel specialist made it look brand new. My Service Advisor Gary is so efficient and assured that work was begun on my rim as soon as I… arrived. I was in and out in record time!House wife
by Nita on 01/12/2023Fantastic work nothing better
Mercedes-Benz GLE
Mercedes-Benz GLC-Class
Mercedes-Benz GLS-Class
Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and your confidence in our service department. Hugh will be thrilled to know his professionalism and commitment made such a positive impact. It’s our goal to represent the Mercedes-Benz brand at the highest level every time you visit, and feedback like yours lets us know we’re on the right track. We look forward to welcoming you back whenever you need us. Mike Fisher Business Development Center Manager 703-284-2575
by Mike Fisher on 08/08/2025