Mercedes-Benz of Arlington
Customer Reviews of Mercedes-Benz of Arlington
Review type:
Best Car Buying Experience
by Alexis L on 08/13/2025updated 08/18/2025I had an amazing experience here. Will be back for my future vehicles. Everyone was so nice.Excellent
by Kennythek on 07/04/2025Excellent dealership, regarding car sales and ease of transaction. Bathrooms have a kick plate for hands free operation that could and does injure people wearing open shoesThank you for taking the time to share your feedback with us. We’re so glad to hear you had a great experience with our sales team and that the transaction was smooth and easy — that’s exactly what we strive for! We also appreciate you bringing the bathroom kick plate to our attention. We certainly don’t want any part of our facility to cause injury, discomfort or inconvenience, and we appreciate you bringing this to our attention. I’ll share this with our management team right away so we can look into a safer solution. Thank you again for your kind words and for helping us improve. We look forward to welcoming you back in the future! Best regards, Mike Fisher Business Development Center Manager Mercedes-Benz of Arlington 703-284-2575
GLA 250
by Darlene on 06/05/2025Great experience purchasing my vehicle at the Mercedes Benz of Alexandria. The customer service was beyond professional and pleasant, my sales consultant, Jerome (JT) in the pre-owned department made my experience and selecting the perfect… vehicle even more pleasant and successful. Also my experience with the financing agent Antonio was smooth, and accommodating, he worked aggressively to get me the best interest rate. When I picked up the vehicle Jerome explained all the vehicle features and assisted with downloading the Mercedes app to further assist with accommodating my needs when operating the merceds. My experience was 10 out 10. I’m am extremely pleased!!Excellent Customer Service
by C300 Purchase on 06/02/2025I am very happy with my new C300 and extremely pleased with the excellent service and attention that I received from my salesperson.Good morning!. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Another Great Experience with Mercedes-Benz of Arlington
by Sarah on 05/15/2025I have just purchased my 7th or 8th (I've lost count) new vehicle from Mercedes-Benz of Arlington. That alone should tell you how pleased I am with the dealership, all its employees, the service I get, and the overall experience. The… staff always look out to meet my requirements as to the vehicle itself and fight to get me the best price possible.Hi Sarah, Your review truly made our day—thank you! We’re so glad to hear your experience here, both in sales and service, continues to reflect our commitment to our customers. I’ll be sure to pass along your kind words to our Service and Sales Managers. We really appreciate you taking the time to share your feedback, and we look forward to welcoming you back next time. All the best, Mike Fisher Business Development Center Manager 703-284-2575
Great experience
by Shade Oyebanjo on 02/20/2025My family and I had a great experience. Th process was smooth from start to finish. We received excellent advice on the car and any warranty needed.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Paul provided the outstanding experience you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Smooth process, good pricing
by bpowy on 11/01/2024Process and pricing were very good. Straight forward all around. No games, which is what I would expect from Mercedes-Benz dealers.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Excellent Experience!
by Kevin Naylor on 09/06/2024My entire experience with Mercedes-Benz of Arlington was very enjoyable. Clayton took the time to answer all of my questions and explain everything about the car. There was never any pressure by any of the staff at any point in my car… buying process. If you are thinking of purchasing a Mercedes-Benz I would recommend visiting Mercedes-Benz of Arlington.Hello Kevin. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Clayton provided you with the outstanding treatment you deserve. We value your business and hope to work with you again in the future. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Twenty years of Buying
by Jay on 08/02/2024I have been dealing with Greg Smoak for over twenty years. His professionalism and customer centricity puts the customer first. From the start, Greg identified my buying needs and ensured my finance experience was short and sweet. Greg… personalized touch is a true example of a well experienced Mercedes- Benz representative. Greg, see you again in four years.Good morning, Jay. We really appreciate your loyalty and appreciate your taking the time to share your experience with us! We're glad to hear that Greg continues to provide a great experience for you -- one that exemplifies the values that we as a dealership strive for. Feel free to reach out with any questions or concerns Mike Fisher, Business Development Center Manager, 703-284-2575
Great Purchase
by Melvin on 06/11/2024The salesman, Alvin Daniels went above and beyond to find the C 63 S I wanted. Of course you won't get the vehicle with every wanted option unless you order it but he got darn close. He made sure they prepped the vehicle how I wanted for… delivery.Outstanding
by George on 05/04/2024Terrific and friendly salesman and managerMb Sales Experience
by Al on 12/31/2023This is a third vehicle I’ve purchased at this dealership. The sales person that I work with always takes the time to understand what I’m really looking for and spends an equal amount of time researching and matching me with the vehicle… that creates a positive customer experience.Excellent service
by EM on 01/01/2024Paul is great and professional. His experience is helpful and instrumental in our recent purchase.Purchase 2024 Mercedes
by JOC on 12/29/2023Excellent experience all around! Greg Smoak, and Michael P made this experience absolutely wonderful! Purchased various Mercedes from the team, and they knock it out of the park consistently and effectively. Thank you guys.Happy with my New EQE 500!
by DEH on 12/16/2023I recently leased a new EQE for which I placed a factory order from Germany earlier in the year. The ordering and customization process was easy and straightforward and my salesperson, Shelton, kept me informed along the way. Once the car… was in the gorgeous car was in the showroom, the business team was equally professional and helpful, and presented me with the options to make the best financial decision for me, given my goals and preferences. I've bought 2 cars from Mercedes-Benz of Arlington since arriving in the DC metro area, and will go back to them again.Appointment with Greg Smoak
by Peggy and Paul Kelly on 12/03/2023Paul and I have been customers of Greg Smoak for the past 22 years. Greg has always been professional and personable. We trust his opinion and feel that he always gives us feedback that will help us make wise decisions when purchasing our… vehicles. He is also very patient, never rushing us and answering all our questions. The appointment is always easy and not stressful because Greg makes sure we are comfortable throughout the process. I would highly recommend him to anyone.Excellent Purchasing Experiance
by Mercedes Benz of Arlington on 11/30/2023My sales representative Paul was professional and made my buying experience a memorable one. He was knowledgeable about the car and worked with me on all aspects of the sale including familiarization, initial set up of numerous functions.… etc.. The Finance Manager Mike took care of all the paperwork in an efficient and profession manner.Internet Satisfaction
by kberg on 11/24/2023I purchased a used non-Mercedes Benz vehicle and the experience was outstanding thanks to Omar! Great communication and truth in selling. I bought a vehicle from out of state, but was treated as a valued customer as if I was buying a new… Mercedes Benz.Hello Mr. Berg. Thank you so much for your review and five-star rating regarding your interaction with our Sales Consultant Omar Kaker. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that you received the level of service that you expected. Please feel free to contact us if you have any questions about our services. We appreciate your business. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.
Sale
by Frank Namin on 11/04/2023Great knowledge of product, great follow up and delivery. Frank, you're the best...
Joe P is the one for me!
by LexiC on 06/15/2023Joe Popperwell and his team are an absolute dream to work with. He answered my questions honestly and was genuinely interested in getting me into the car of my dreams, while taking all my questions/ concerns into account. Antonio in finance… made things easy to understand and the overall process was quick and painless. Best experience I’ve ever had buying a car!Clayton Garrett was excellent
by Cynthia M on 06/02/2023I can't say enough about Mr Garrett. He was great to work with. This was the 2nd vehicle we purchased from him in 6 months. Also kudos to Carl Durham who worked with us on both purchases.Hell Cynthia Thank you very much for the 5 star review and your kind words regarding our Sales Consultant Clayton Garrett and 0ur Finance Manager Carl Durham. I'm glad to hear that he was able to provide an exceptional experience. We appreciate your business and if you have any questions, please feel free to contact us. Thanks again, Mike Fisher Business Development Center, Manager (703) 284.2575
Mercedes-Benz GLE
Mercedes-Benz GLC-Class
Thank you, Alexis! We’re so glad to hear you had such a positive experience with us. Giao and the rest of the sales team takes pride in providing a welcoming and helpful atmosphere, and it means a lot to know it made a difference for you. We look forward to seeing you again when it’s time for your next vehicle! Mike Fisher Business Development Center Manager 703-284-2575
by Mike Fisher on 08/18/2025