Mercedes-Benz of Arlington
Customer Reviews of Mercedes-Benz of Arlington
Review type:
Best Car Buying Experience
First service for my 10th Mercedes
by Hal on 09/11/2025No issues, fast service and cordial service advisor.Thank you, Hal, for the 5-star review! We’re glad to hear that your visit was smooth and efficient, and that our service advisor made the experience a pleasant one. We truly appreciate your feedback and look forward to welcoming you back next time. Mike Fisher Business Development Center Manager 703-284-2575
Great customer service, expert repairs!
by Matt G on 08/19/2025As usual my experience was outstanding. My questions and concerns were all answered without hesitation and the repair was completed in less than than an hour.Best Car Buying Experience
by Alexis L on 08/13/2025updated 08/18/2025I had an amazing experience here. Will be back for my future vehicles. Everyone was so nice.Thank you, Alexis! We’re so glad to hear you had such a positive experience with us. Giao and the rest of the sales team takes pride in providing a welcoming and helpful atmosphere, and it means a lot to know it made a difference for you. We look forward to seeing you again when it’s time for your next vehicle! Mike Fisher Business Development Center Manager 703-284-2575
Customer Service
by Benz of Arlington on 08/08/2025There has never been a time that the service department wasn't on point. Shout out Hugh!!! Thank you for being professional, honest, and definitely representing the brand for everything it has to offer.Thank you so much for the wonderful 5-star review! We truly appreciate your kind words and your confidence in our service department. Hugh will be thrilled to know his professionalism and commitment made such a positive impact. It’s our goal to represent the Mercedes-Benz brand at the highest level every time you visit, and feedback like yours lets us know we’re on the right track. We look forward to welcoming you back whenever you need us. Mike Fisher Business Development Center Manager 703-284-2575
Excellent
by Kennythek on 07/04/2025Excellent dealership, regarding car sales and ease of transaction. Bathrooms have a kick plate for hands free operation that could and does injure people wearing open shoesThank you for taking the time to share your feedback with us. We’re so glad to hear you had a great experience with our sales team and that the transaction was smooth and easy — that’s exactly what we strive for! We also appreciate you bringing the bathroom kick plate to our attention. We certainly don’t want any part of our facility to cause injury, discomfort or inconvenience, and we appreciate you bringing this to our attention. I’ll share this with our management team right away so we can look into a safer solution. Thank you again for your kind words and for helping us improve. We look forward to welcoming you back in the future! Best regards, Mike Fisher Business Development Center Manager Mercedes-Benz of Arlington 703-284-2575
GLA 250
by Darlene on 06/05/2025Great experience purchasing my vehicle at the Mercedes Benz of Alexandria. The customer service was beyond professional and pleasant, my sales consultant, Jerome (JT) in the pre-owned department made my experience and selecting the perfect… vehicle even more pleasant and successful. Also my experience with the financing agent Antonio was smooth, and accommodating, he worked aggressively to get me the best interest rate. When I picked up the vehicle Jerome explained all the vehicle features and assisted with downloading the Mercedes app to further assist with accommodating my needs when operating the merceds. My experience was 10 out 10. I’m am extremely pleased!!Excellent Customer Service
by C300 Purchase on 06/02/2025I am very happy with my new C300 and extremely pleased with the excellent service and attention that I received from my salesperson.Good morning!. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Another Great Experience with Mercedes-Benz of Arlington
by Sarah on 05/15/2025I have just purchased my 7th or 8th (I've lost count) new vehicle from Mercedes-Benz of Arlington. That alone should tell you how pleased I am with the dealership, all its employees, the service I get, and the overall experience. The… staff always look out to meet my requirements as to the vehicle itself and fight to get me the best price possible.Hi Sarah, Your review truly made our day—thank you! We’re so glad to hear your experience here, both in sales and service, continues to reflect our commitment to our customers. I’ll be sure to pass along your kind words to our Service and Sales Managers. We really appreciate you taking the time to share your feedback, and we look forward to welcoming you back next time. All the best, Mike Fisher Business Development Center Manager 703-284-2575
Great service
by Brown on 03/08/2025Javier did a great job and worked with me to get my car back to me as sickly as possible.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Great experience
by Shade Oyebanjo on 02/20/2025My family and I had a great experience. Th process was smooth from start to finish. We received excellent advice on the car and any warranty needed.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Paul provided the outstanding experience you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Annual Service - CLA 250
by Richard Brinley on 02/11/2025Xavier scheduled me in on short notice and completed the service on time. The following week he took care of my annual state inspection so I am set for 2025. The service was excellent.Mr. Brinley, thank you for choosing Mercedes-Benz of Arlington for your vehicle service needs. We appreciate your five star review and are delighted to hear that things went well. It's our mission to provide every guest with a great experience and we're glad to hear that we were able to meet your expectations. You are the reason that we are here and we look forward to serving you again. Thank you again, Mike Fisher, Business Development Center Manager, 703-284-2575
Mercedes Benz Owner of Arlington
by Jess on 12/29/2024The Service Team from Mercedes Benz of Arlington continued to provide their absolute best service during my last Mercedes Benz service, December 26, 2024.Hello Jess. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Mrs
by Anne Poulson on 12/19/2024The staff and service is excellent. My advisor, Terrance Ames, is very knowledgeable, professional, open, kind and respectful. He always takes whatever time is needed to explain recommendations and options for both of my Mercedes. A… pleasure to work with.Hello Anne. We really appreciate your feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Terrance provided you with the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Survey
by A Service on 12/05/2024completely satisfiedThank you so much for your five-star rating. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that you received the level of service that you expected. Please feel free to contact us if you have any questions. We appreciate your business. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.
Mercedes-Benz of Arlington
by marrapzF1 on 11/12/2024We have been customers for almost 20 years. The customer service is unrivaled. Professional, efficient, will not go anywhere else.Good afternoon, John. Wow! Thank you so much for the positive feedback! The entire Mercedes-Benz of Arlington Team appreciates your continued patronage and we're looking forward to working with you in the future! Please feel free to reach out if you have any questions or if we can be of any assistance. Mike Fisher, Business Development Center Manager, 703-284-2575
Smooth process, good pricing
by bpowy on 11/01/2024Process and pricing were very good. Straight forward all around. No games, which is what I would expect from Mercedes-Benz dealers.We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
survey
by accident repair on 10/14/2024updated 10/21/2024very good and quick serviceWe really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that you got the outstanding treatment you deserve. We value your business and hope to work with you again in the future when your car requires some TLC. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Exceptional Service
by Very Satisfied Customer on 10/07/2024I am always extremely pleased with the exceptional service provided by Mercedes Benz of Arlington. My service manager, Garry Burk and his team set the bar very high in the car industry for exceptional service.We are all smiles after reading your review! We love hearing about our guests’ experiences, so thank you for sharing yours and for servicing your Mercedes with us. I’ll be sure to share your comments with Garry and the Service Managers. Thanks for taking the time to tell everyone about your experience, and we look forward to assisting you again down the road. Mike Fisher, Business Development Center Manager, 703-284-2575
Excellent Experience!
by Kevin Naylor on 09/06/2024My entire experience with Mercedes-Benz of Arlington was very enjoyable. Clayton took the time to answer all of my questions and explain everything about the car. There was never any pressure by any of the staff at any point in my car… buying process. If you are thinking of purchasing a Mercedes-Benz I would recommend visiting Mercedes-Benz of Arlington.Hello Kevin. We really appreciate your positive feedback and 5-star rating. Putting the needs of our customers first is our main priority so I'm pleased to hear that Clayton provided you with the outstanding treatment you deserve. We value your business and hope to work with you again in the future. Don’t hesitate to contact us with questions or concerns. Once again, thanks very much. Mike Fisher, Business Development Center manager, 703-284-2575.
Exceptional Service
by Donna Cauthorne on 08/22/2024AS I indicated previously, Gary Burk, my Service Manager has provided me with exemplary service. I have been with MCB Arlington, for more than 30 years.Hello Donna. Thank you so much for your review and five-star rating. Our customers are always our top priority at Mercedes-Benz of Arlington, so I'm glad to hear that Garry once again provided you with the level of service that you deserve. We really appreciate your loyalty and hope to continue our relationship for years to come. Please feel free to contact us if you have any questions. Thanks again, Mike Fisher, Business Development Center, Manager (703) 284.2575.
Twenty years of Buying
by Jay on 08/02/2024I have been dealing with Greg Smoak for over twenty years. His professionalism and customer centricity puts the customer first. From the start, Greg identified my buying needs and ensured my finance experience was short and sweet. Greg… personalized touch is a true example of a well experienced Mercedes- Benz representative. Greg, see you again in four years.Good morning, Jay. We really appreciate your loyalty and appreciate your taking the time to share your experience with us! We're glad to hear that Greg continues to provide a great experience for you -- one that exemplifies the values that we as a dealership strive for. Feel free to reach out with any questions or concerns Mike Fisher, Business Development Center Manager, 703-284-2575
Mercedes-Benz GLE
Mercedes-Benz E-Class
Thank you, Alexis! We’re so glad to hear you had such a positive experience with us. Giao and the rest of the sales team takes pride in providing a welcoming and helpful atmosphere, and it means a lot to know it made a difference for you. We look forward to seeing you again when it’s time for your next vehicle! Mike Fisher Business Development Center Manager 703-284-2575
by Mike Fisher on 08/18/2025