Lindsay Lexus of Alexandria
Customer Reviews of Lindsay Lexus of Alexandria
Review type:
XC40 2024
“A Diamond in the Rough”
by SHenry on 06/30/2023Gaby Wells has been my service advisor for five years and she doesn’t disappoint! Gaby is very welcoming, easy-going,professional, and provides excellent customer service. She gives great attention to detail goes over your vehicle, ask… questions, and is very knowledgeable. Gaby‘s professionalism and knowledge has made such a positive impact on my car service journey at Lindsay Lexus.Thank you so much for taking the time to share your positive experience with Gaby at Lindsay Lexus. We're glad that she has consistently provided you with excellent customer service and made a positive impact on your car service journey. We appreciate your loyalty and look forward to serving you in the future!
Maintenance service
by Booboo on 06/26/2023Prompt and friendliness .Thank you for the great review! We are happy to have you as a Lindsay Lexus of Alexandria customer.
Great
by DL on 06/18/2023Good service, warm cookiesThank you for the great review, DL! We appreciate you taking the time to write a review and for choosing Lindsay Lexus!
Thanks for sharing this positive feedback! We appreciate your support and look forward to assisting you again at your next service visit.
Always the BEST!!!!
by T Gray on 06/12/2023I have been doing business with this dealership since 2005. Always given me the best customer service experience out of all of the different cars and dealerships over the past 40 years, I have experience with.Thank you for the review! We are so glad to hear that you are so confident in the Lindsay Lexus of Alexandria team. We appreciate your business over the years and hope to see you back again down the road!
Not an old school dealer
by StrandedinDC on 05/28/2023Hands down this experience was not what I expected from the class I archetype of a dealer. Corporate efficiency with personalized small business courtesy and attention. Dennis squeezed an emergency problem (my car blitzing out as I drove… into town from PA) in the Fri before the Memorial Day weekend. Nguyen took care of me and my car and the crew made sure I got home safely. Prioritizing what needed to be fixed now and what could be done when I got home (out of state). Thumbs up rock star service. Thanks to them again. aksThank you for sharing your recent experience with us! We're thrilled Dennis and Nguyen were able to assist with your emergency problem before the Memorial Day weekend. Our team is grateful for your support, and we hope to see you again down the road.
Service review for Juan B
by Phyllis C on 05/20/2023Juan is the best service manager at Lexis in my opinion. He goes out of his way to help the customer.We appreciate you sharing your experience at Lindsay Lexus of Alexandria, Phyllis! It's great to hear Juan provided such excellent service and went above and beyond for you. Our team is grateful for the opportunity to serve you. Safe travels!
F-SPORT
by Mikkee on 05/17/2023My sixth buying experience with Lindsay Lexus and Frank Love was again, absolutely amazing. Frank is extremely knowledgeable about each vehicle and expertly provides detailed instructions on the feature differences from year-to-year. Frank… takes time to know his customers and he has continually provided excellent recommendations. Frank is always professional, efficient, courteous, and shows genuine concern for the individual. Frank's consistent expertise and dedication to excellence is appreciated. The F-SPORT is perfect for me! Thank you!We're over the moon Frank has been the ideal salesperson for you! It's an honor to receive this praise and to have earned your loyalty at Lindsay Lexus of Alexandria. We're so glad the Lexus F SPORT is also the perfect vehicle for you. Enjoy your new ride!
Great as usual
by Kirt on 05/16/2023Juan Biaz my service writer is the best. Most professional.Kirt, we really appreciate your kind words about Juan! Thank you from all of us at Lindsay Lexus of Alexandria. Drive safely!
Juan Baez is awesome!
by Angel DJ on 04/27/2023Juan Baez has been our Lexus service advisor for more than 10 years. Juan is very welcoming, easy-going, and provides excellent customer service. Thank you, Juan.Angel, we're so glad to hear that Juan has been providing you with excellent customer service for over a decade! He's a valuable member of our team here at Lindsay Lexus of Alexandria and we're grateful to have him. Thank you for being our loyal client!
Exceptional Customer Service and Commitment
by Mike Sison on 04/21/2023I recently purchased a new Lexus 500H F Sport from this dealership, and I have to say that the experience was truly exceptional. From start to finish, everything was handled with the utmost professionalism and commitment. My salesman Nazir… Ahmed was absolutely amazing - he was patient, informative, and went above and beyond to ensure that I was completely satisfied with my purchase. Despite the dealership closing, Nazeer stayed late just to make sure that I was able to integrate my phone and acclimate myself to the basics of the car. That level of dedication and customer service is truly impressive. The financial manager also deserves a mention, as they made the experience of signing the paperwork rather pleasant. All in all, I couldn't be happier with my experience at this dealership. If you're looking for a Lexus, I highly recommend giving them a visit - you won't be disappointed!Mike, it's wonderful to hear that you had an exceptional experience! We are thrilled that Nazir provided you with patient and informative service, going above and beyond to ensure your satisfaction. We're also glad to hear that our financial manager made the paperwork process easy and efficient. Thank you for recommending us to others, and we hope you are enjoying your new Lexus 500H F Sport! Take care, from all of us here at Lindsay Lexus of Alexandria.
Lexus service for 2022 RX 350
by KES on 04/19/2023Excellent service and John treated me very well. Kept me informed on what was happeningWe're thrilled John delivered attentive and communicative professionalism! Drive safe, and thanks for working with us at Lindsay Lexus of Alexandria!
Excellent Service and Customer Care
by Melody P on 04/12/2023It is always a pleasure to acknowledge the excellent service and customer care that are synonymous with Tammy Simone. Tammy explained my inspection results and provided recommendations on the findings. Regardless of my appointment time,… Tammy's professionalism, expertise, and customer service are consistently exceptional.Melody, thank you for taking the time to share your experience with Tammy and the Lindsay Lexus team! We're thrilled to hear that she provided you with excellent service and care during your visit. We appreciate your business and look forward to assisting you again in the future.
great service over many years
by ggreen on 04/12/2023efficient, hi quality service with clear explanations. friendly, courteous staff, comfortable setting.Our entire team is happy to see that you had a 5-star experience. Thanks for choosing Lindsay Lexus of Alexandria!
Great job
by Felicia Simmons on 04/10/2023I love working with Friend) at Lindsay Lexus. He is always professional. He doesn’t pressure you into getting your requested servicing done now he always gives you a timeframe when you should get it done overall he’s a good guy.Thank you for sharing this praise for the Lindsay Lexus of Alexandria Team, Felicia! We're delighted we've consistently offered accommodating professionalism that's earned your confidence. Drive safe, and we'll see you next time!
Lindsay Lexus Refused to Budge
by Ramses on 03/29/2023My experience with Lindsay Lexus of Alexandria was decent, at best. I put a security deposit down for a Lexus ES300h on January 3rd. I reviewed the exact build I wanted, with my desired options and specified that under no circumstance did I… want any dealer installed options added. I was told I would be given a call once an allocation was made, which typically happens a couple weeks prior to the vehicle being delivered to the dealership. However, I wasn't called until the day the vehicle arrived on March 23rd. When I went to the dealership to discuss the purchase, several dealer installed options were added and I was told that it was impossible to remove them (wheel locks, luminated door seal, cargo net) and was led to believe that Lindsay Lexus of Alexandria could be legally held liable if they removed those options. I even asked if we could all sign an agreement verifying that I consented to having those options removed and was told that it was not possible. In my discussions with the finance manager, I was told that SmartShield's Armor All product is superior to a full wrap by Xpel and that it lasts 10 years. When I went home after signing paperwork, I verified that information and learned that Lindsay Lexus could've easily removed the dealer installed options I requested with no legal risk and that there is no support to back up the claim that ceramic coating options like Armor All lasts 10 years. I would have liked to give my experience 5/5 stars and leave outstanding feedback about how pleasant my experience was, however I cannot do that given the fact that I was misled on these two issues and unnecessarily upsold, which directly contributed to me paying a significantly higher price than I desired. Had the salespeople at Lindsay Lexus of Alexandria been willing to work with me on reasonably reducing the cost of the vehicle by removing the extraneous options I specifically highlighted not wanting prior to the vehicle being built, and once the vehicle arrived, and trimmed 5% off MSRP, I would have gladly given them a stellar review.Thank you for taking the time to write a review. We welcome all feedback. As discussed with you by your Sales Representative, Sales Manager, and General Sales Manager prior to you taking delivery, Lexus is not allowing dealers to special order vehicles, and we do not have the ability to de-content a vehicle by removing options that are on the MSRP of the vehicle. We also do not discount vehicles based on reviews. We did offer to remove any of the protection items prior to taking delivery. As it has been less than 24 hours since you picked up your vehicle, please bring it back in the same condition and we will refund you 100% of your purchase price if you are truly not satisfied. Thank You
Best Lexus service around
by Carol B on 02/28/2023updated 03/27/2023I recently bought my 7th Lexus from Lindsay Lexus of Alexandria: they sell great cars and their service is outstanding. Mike Lunsford was my service advisor on my most recent service visit; he was very pleasant and efficient to deal with… and he kept me advised as work progressed on my vehicle. Last year I moved to Delaware, but I continue to purchase my cars at Lindsay and have them serviced there because the service throughout the organization is so great.Thank you for taking the time to share your recent and 7th buying experience with Lindsay Lexus! We are proud beyond words to have earned your loyalty and confidence in our workmanship and professionalism especially to drive from out of state and look forward to welcoming you back at your next visit!
Service is the key, Tammy Simone is the solution!
by Charles Sallas on 03/22/2023I purchased my Lexus RX450hL nearly five years ago. Since then all of my business with the company has been through the service organization. My Service Representative, Tammy Simone, is the face of the organization. An an outstanding… representative at that. She is timely, communicates very well, understanding of my concerns and searches for most economic solutions. Lindsay Lexus is a world class organization delivering top class service. You had me at “Your car is ready”Tammy and the entire Lindsay Lexus of Alexandria team are so thrilled to see your glowing review, Charles! Thank you for your continued support of Lindsay Lexus of Alexandria and we will see you next time!
Great Dealership
by Cheryl on 03/19/2023We bought are first Lexus from Lexus of Alexandria. The team members are friendly and knowledgeable. Fantastic show room. We have had our car service twice and again very professional, knowledgeable and friendly.Our entire team is happy to see your 5-star review, Cheryl! Thank you for supporting Lindsay Lexus of Alexandria and we will see you next time!
Looking For Great Service -Gotta See Tammy
by Brian on 03/16/2023I'm on my 3rd Lexus and 20 years with Tammy Simone as my service rep. Can't imagine another service rep. It's similar to when you find a good Doctor. We all have experienced how dreadful it is to go find another one. She is so pleasant to… work with. She is great with clear, timely communications. I trust her completely with my auto's. If you have not won a lottery and wonder what it feels like. Simply see Tammy when you need service on your Lexus.Hi Brian - We are so grateful for your continued business and your confidence in Tammy! Thank you for choosing Lindsay Lexus of Alexandria and for sharing your support. We look forward to welcoming you back next time!
Trusted service provider
by Zee on 02/25/2023Have used this service for ten years. Never had a problem. They always try hard to fix my car. Mike is a very honest service advisor.Reviews like this one make our day! Thank you for choosing Lindsay Lexus of Alexandria and trusting us with the care and service of your vehicle over the past 10 years. We are happy to hear how helpful Mike and the team have been throughout it all. Have a great day and we'll see you next time!
3-year check-up
by Happy Lexus wonder since 1982 on 02/08/2023As with five LS sedans before this one, no issues—and as always fast, polite and great set ie help from advisor Juan Baez and the z Lindsay tech teamWe are grateful for this 5-star review! We will be sure to pass along the kind words to Juan and our team. We thank you for your business and support and we hope to see you again in the future here at Lindsay Lexus of Alexandria. Safe travels down the road!
Paul, it's great to know that you felt well-informed and cared for during your experience with us at Lindsay Lexus of Alexandria. We're glad Graham and our finance team were able to assist efficiently! Enjoy your 2024 XC40 Ultimate!
by Lindsay Lexus of Alexandria on 08/22/2023