BMW of Alexandria
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Customer Reviews of BMW of Alexandria
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Excellent Used Car Buying Experience
by Happy New Used Car Owner on 04/30/2024
We had a very good used car buying experience. Our extremely personable salesperson - Nicky Gutu - was knowledgeable about the vehicle and answered our extensive questions without hesitation. The BMW Genius who helped us set up the tech… was very good too, and the Finance Dept handled all the registration details nicely (which meant we put our old tags on the new car and left with a fresh registration without having to deal with temporary documents). The type of efficient experience expected at a higher end dealer.
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The following reviews are more than two years old. They are not included in the overall rating.
24 reviews
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BMW in Alexandria is Excellent
by danab4u on 01/02/2013updated 08/05/2025I brought my BMW into Alexandria BMW for service and was provided a loaner car even though it was just for basic maintenance. I was planning on waiting but due to getting a free BMW loaner (of my choice!), I decided to take the BMW X3 since… the forecast was calling for light snow. This was my first visit and I am very impressed with their huge facility and customer service.Overheating problem caused by battery
by ohpete on 05/20/2011updated 08/05/2025My first dealing with BMW of Alexandria, other than a test drive. My 2008 535xi was overheating, and stalled when the temp got too high. I called the dealer in the afternoon, and they had me bring the car right in. The checked me in, and… got me a loaner within a few minutes. The vehicle is under warranty. The next morning, by 10:00, they called and told me it was a battery problem and that they had replaced the battery and they performed a couple of reccomended warranty service items (which I approved upon dropping the vehicle). Overall, a great experience. Much better than I expected after reading a few older reviews. On a different issue I did try to contact the service department and got sent to voice mail multiple times, and only received a call back days later, so I'd reccomend calling in the afternoon, as they did not seem as busy.Not what I expected...
by tannersv on 01/25/2011updated 08/05/2025I took my recently purchased BMW 7 series to have an extensive check performed on the vehicle. I read great reviews of there service department and even though they were an hour away from my residence I seen it worth the drive for great… service. The vehicle was not under warranty and had approximately 56k miles. On top of having the check performed I had concerns of my own that I discovered such as the alignment and stereo system. When I received the vehicle back I was more than displeased. The alignment still felt way off and the stereo still popped and crackled. I was assured by my service adviser Steve that BMW's just pull to the right and it was more than likely the crowning of the roads. To add they said they could not "replicate" the stereo issue. I was not pleased but I need to have my vehicle state inspected so I had little time to think about the issue. I took the vehicle in and not only did it fail the state inspection they found more things wrong with my vehicle. They said the alignment was off which I just paid $170.00 to have fixed. They said my pads were near their end and my rear rotors where to thin to pass state inspection. To top it all off they said one of my tires was missing a lug nut. Now paying upwards of 300 dollars just to look at my vehicle and tell me what's wrong with it let alone to have me pay you after the fact to fix it I was more than displeased. After calling back with my issues and speaking with the service manager Bob I was reassured he would personally call me in the morning to have me a BMW loaner and receive my car again. The next day around 3pm I still received no call and after countless calls to Bob I never received a response. Fed up I called the general manager Mike. Mike was more than friendly and a real go getter in the situation. He made me feel confident that my issues would be handled after all credibility I had in the company was destroyed. Unfortunately the trend of talking a good game but not delivering remanded the same. When I was notified for pick up via email (no call made...) I was told that they replaced the lug nut but when they took off the lugs to seat them evenly they noticed one of the lugs was much shorter and not OEM spec and alerted me that there might be more on the other wheels...Now knowing that I paid to have the vehicle inspected and notified of ANY and EVERY issue I was baffled that they didn't even check the other wheels let alone fix the issue or ask me if I wanted it fixed! I seriously wonder what I even paid for as far as the inspection goes. At this point I figured it was time to cut my losses, pack up and move on. My issues were never resolved, I was about 2k invested into service with only half of my worries taken care of and to top it all off when I left the dealership no more than two minutes after I left the lot my flat tire alert came up. Even with them knowing there was an issue with the tire I guess topping it off with air long enough for me to take it to another service center was to much to ask. Service was sub par and customer relations blew my mind, I gave free range to tell me anything that was wrong with the vehicle and the only things found were things I pointed out, it was as if this company doesn't like making money?!?! The GM was a good guy and I can't be mad at him, he's only as good as his weakest worker which which was more than likely my service adviser which I would be surprised if he holds a job there much longer. Rule of thumb, if a service adviser tells you that your 100k + BMW just naturally "pulls" to the right, politely smile and run the opposite direction.Used car sales - Buyer beware
by upset335i on 05/28/2014updated 08/05/2025Where to begin? This will be a long review. The short version: Don't buy a used car from them and get the warranty if you do. You'll need it. The long Version: The car I was sold was a "well-maintained, leased and serviced at BMW… Alexandria car." The car I bought has required two visits to the mechanic for engine issues, the most recent incident left me on the side of the road waiting for a tow truck. I've owned the car for 7 months and driven it less than 7k miles. This is a 5 year old BMW!! The experience with this dealership has been pretty bad from the start. After the test drive, the salesman and I came to the conclusion that our valuation of the car was too far apart, so I asked him to let me know if the price of the car goes down. Two weeks later, I noticed the car had been reduced and now much closer to my valuation, so I expected a call. I waited three days, but no call. I guess they didn't really want to sell this car (I should have left it alone there). Unfortunately, I went in and bought the car outright. From this point on they treated me as if they were doing me a favor. The registration was completed incorrectly, which I pointed out to the finance guy before I signed the paperwork. I showed him the paperwork I filled out. He printed out a new doc to reflect the information he wrote down. He responded with "it doesn't matter how I fill it out. The DMV will correct it." Then he decided he didn't want to register the car for me at all, and told me to do it on my own. He also told me that they would ship my title directly to the DMV in two weeks, so that I could complete the registration. Whatever, fine. I waited three weeks just to be sure. I got to the DMV and everything this dude said was incorrect. The paperwork was filled out incorrectly and the title was not shipped to the DMV. Mind you, I live over an hour away from the dealership. I call up BMW to explain their error. The title/finance guy denied making the mistake and tells me there's nothing he could do. He forgot that he gave me a copy of the paperwork I filled out with the correct registration info "to hang on my wall." Reluctantly, he acquiesced and I had to drive back out there to correct the title transfer documents. I called a week later to determine the status and the back office had no idea where my title was and could not tell me when it would be processed. I had them send me renewed temporary plates. Two weeks later they located the title and shipped it to me. Fast forward four months. During a beautiful Saturday afternoon drive, I had just passed a car and began to slow down when my car lost all engine power. The car started to shutter and bog down like it was about to stall. WTF? I called the service department to see when the spark plugs were changed. They said never. The car had almost 60k miles on it and should have been changed at 35k. I was upset. How can you call a car well maintained without doing a tune-up? The service guy told me he'd call me back. No response for two days. I decided to leave a message for the service manager requesting a call back to discuss. No response. Finally, I called the used car sales manager. He told me that he would look into it. He called back the next day to let me know that the plugs were changed and that it was easy to miss on the service report. Hmm...you guys don't know how to read your own service reports? I decided to do my own research and identified the problem. I had the car serviced and then sent the pictures to the sales manager to show him what his well-maintained car looked like. No response. I called him two weeks later asking for an explanation. He told me that's what warranties are for. Nice. Fast forward two months. After 15 minutes of light driving my car's temp light comes on and the car loses all power. I'm stuck on a windy road with no shoulder and a blind corner. I managed to get the car off the road without incident and towed home. I left a message for the used car sales manager. No response. Very long story short....don't buy a used car from these guys and don't expect to be treated like a valued customer. I should have bought an audi or a lexus.5 star all aroound
by tootop on 08/17/2012updated 08/05/2025since I bought the car here I also service it here, well I have only been in one time so far and have to say im comforted that these guys will be the ones to handle my car issues.
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