Handy Toyota
Customer Reviews of Handy Toyota
Review type:
Experienced Team/ Awesome Service
by Ken on 06/30/2025
I recently purchased a new Tacoma from Handy Toyota. I worked with Adam Bentley on the sale. He is a very kind and knowledgeable salesman. Their whole sales team is rather experienced. I had two other gentlemen help me with questions and… the finance manager clearly explained the different warranties and servicing available. 10/10
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The following reviews are more than two years old. They are not included in the overall rating.
429 reviews
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Quick and convenient service
by Becky on 09/02/2022I had a scheduled 15k checkup. Ashley met me at the truck door as soon as I pulled into the service port. She was super helpful, asked a few questions, showed me to the waiting area. Ashley told me what time frame to expect. Truck was done… 15 minutes earlier than my expectation. Ashley explained what they had done and found no need for any more maintenance, asked me if I had any questions. Told me where I could find the truck and sent me on my way!Old time service
by T Dalton on 08/31/2022I found Chad to be a very patient, accommodating and responsive salesperson. The entire purchase process was without pressure from the people working on getting me into my new used car. I would definitely buy from them again.Corvette
by Glen on 08/28/2022No pressure sales and my man Zach was great to deal with.Handy's Downtown had plenty of corvettes to look at in the years I was looking for,and I love my new"97"Very Disappointing, Do not buy a used vehicle here.
by Chris on 08/25/2022I purchased a 2010 FJ Cruiser from Handy- a good vehicle from what I thought was a reputable dealer. This was not a wholesale vehicle- I paid the better part of 26K. The actual sales experience was fine- everyone was friendly. While… travelling home (which was over 4hrs away) 3 relatively minor things occurred- a tire pressure warning light activated (which is probably just a bad sensor), the windshield washer wouldn't work (it appears to be a leak as the fluid ruins out), and the AC stopped blowing cold air (which hopefully only requires a recharge). Frankly it was somewhat my fault for not taking the vehicle out on an extended test drive (in which case these issue would have been caught before purchase) but it was late in the day, and I had a long drive home. I really wasn't all that concerned because my salesperson had informed me I had a 30 day, 1000 mile warranty. And again, I'm buying this from what I thought to be a reputable dealer. I contacted my salesperson the following day to inquire about the warranty- if perhaps I could take it to a local Toyota dealership to get these things fixed; she advised she would check and call me back, I never heard back from her. The following day I received a voicemail from the finance person who advised that there wasn't much they could do unless I wanted to purchase the $2,800 extended warranty (which I had declined at the time of purchase mostly because that's a ridiculous amount for about 40,000 miles of coverage). I called him back and explained that I had been told I had a 30 day/ 1,000 mile warranty. He then advised that the "warranty" was a limited powertrain warranty in which the dealership would pay 50%. I advised this was unacceptable- that these are basic functions of any vehicle and should have been fixed prior to sale. I explained that I did not purchase a wholesale vehicle- I purchased a good car from a reputable dealership. He advised he would check with "the guys" and call me back, and as this was a Saturday, the return phone call would probably be the following Monday. There was no return call the following Monday, no return call the following week. 9 days later I called and left a voicemail for the finance person to check in; no return call yet again. To be honest I'm pretty surprised that a dealership like Handys would pull this sort of thing- you expect it from a private sale or one of those fly by night small places, not a well established Toyota dealership. And as I mentioned, these aren't even major issues like a bad transmission or an engine failure. Shame on me for not performing an extended test drive, shame on them for not doing the right thing. It is clearly apparent that this is a tire slap and vehicle wash dealership when it comes to used cars. Very surprised and very disappointed- not the way to run a business.Handy's Toyota service was excellent and excellent service from Darren
by Brad on 08/03/2022Quick oil change and inspection on my highlander. All went well. Very friendly and courteous service from Darren at the service desk.Fantastic assistance from Donovan LeFevre!
by Kathleen on 07/27/2022Donovan LeFevre was absolutely fantastic with the purchase of my new vehicle. I test drove new and certified used vehicles until I decided what I wanted, Donovan LeFevre was so patient and answered all my questions and walked me through the… whole process. My new vehicle arrived on time just as Donovan LeFevre stated. The vehicle was perfect. I love my new vehicle! Thank you Donovan LeFevre!Excellent experience with the Handy Toyota team
by Cherie CW on 07/27/2022Our recent experience at Handy Toyota was excellent – my daughter was looking to buy her first car and from the time we pulled onto the lot looking at vehicles to the day she pulled off the lot in a new car we had the best service from… everyone we met. Jesse was a fantastic salesman – he asked what she was interested in, showed her what they had available and what they had coming in, he explained the process of waiting for the car she wanted the kept us up to date on all status changes as the car was being delivered, and then walked us through the entire sales process smoothly and expertly when the car was ready for pick up. On the day of purchase, while waiting for paperwork and financing to be ready, Kyle and Jordan checked in numerous times to see if we needed anything while Jesse and Dennis were working on our stuff “behind the scenes” and getting everything ready for her. Being nervous, as this was her first car purchase, they made sure that she was comfortable and being kept informed of what was going on while she waited. When it came time to talk financing, Dennis was able to answer all of our questions immediately and made the entire process of buying a car simple and enjoyable rather than stressful for her. Adam and his team at Handy Toyota not only sold her a car that day but gained a new family of customers through their excellent customer service and willingness to go above and beyond. Great job to all, but a special Thank You to Jesse, Dennis, Kyle, Jordan, and Adam on this sale. We appreciate all of you and will definitely be seeing you in the future!Tacoma service
by Chuck Mercier on 07/21/2022Personal attention. Focus on detail. Well completed in shorter time than estimated. Very accommodating waiting area. Treated professionally and with respect. Shout out to Darren as the Service Advisor!Ali Kamal
by Janet Jarvis on 07/20/2022My husband and our family have been buying vehicles with Ali Kamal for several years through seven vehicles. We have always been treated with respect and friendliness. Ali is so experienced and can answer our questions. We highly recommend… his services and Handy Toyota. Janet and David JarvisDavid B
by Dave B on 07/18/2022Ali Kamal has been our salesperson for years. He is kind, honest, and patient. He gets an A plus for service.No Pressure, but extremely helpful
by Ellen on 07/12/2022This is our 3rd time around with purchasing another Toyota ! We own a Tundra, Sequoia, and now a Rav4. Our salesman Ali Kamal makes everything easy, and is very knowledgeable and genuine.Above and beyond service
by Jane on 07/03/2022Alan was extremely helpful, and the folks at Handy's went above and beyond to get me a loaner car while I waited for parts to come in and my inspection to be completed, at no extra charge. Staff were kind and helpful while I was there… waiting as well. Alan followed up with me and kept me in the loop while I was waiting for repairs to be done. Thank you very much for all your help!Lee is the best!
by Elizabeth on 06/23/2022I bought a RAV4 last week from Lee Bodette. He was so easy to work with. He made the process simple, listened to my needs, didn't try and push me into something I didn't want, and was a genuine joy to work with. Ask for Lee when you buy… your next car at Handy Toyota in St. Albans!Excellent Service
by Heidi on 06/23/2022I just bought a 2020 Subaru from Handy's. Nick was our sales rep, this is the 2nd vehicle we have bought from them. As always I got excellent service Nick went above and beyond to help me and make sure he got me in the right car. He was… very honest! Loved doing business with them! Thank you Nick!New ride with a 2013 Toyota Camry SE
by Katie Ruffels on 06/15/2022Amazing service with Ali he goes above and beyond to help you and everything with a used or new car.Best experience purchasing a car ever!
by MikeT on 06/13/2022Lee Bodette in Sales and the staff of Handy's Toyota gets my top rating! Five Stars for this dealership. Best experience I've ever had purchasing a vehicle in my 40 years of buying automobiles! Professional, courteous, extremely helpful,… knowledgeable and kind. Dealership is clean, organized and aimed to please! A refreshing experience to the days of the hard sell and lack luster customer satisfaction I've got from past dealerships. This place has the customer in mind, and the staff that will go the distance for is patrons!Lee Bodette and Handy Toyota were the best
by C deGrandpre on 06/12/2022Fast, Fair, and easy to deal with. Will certainly do business with them again. Salesman Lee Bodette was excellent.Quick and tidy service
by Rj on 06/08/2022Tory was a pleasure to work with. Got me check in very quick for my appointment and also got me checked out quick. It was a good experience.Jesse Turner is your amazing sales person!!!!!!
by Nancy D on 06/04/2022Jesse made buying a car easy and saved us a bunch of money by actually selling us a brand new car:) Eric McLaren made financing a breeze! Thanks so much!!Third time returning customer
by Kaitlin on 06/04/2022Lee Bodette at Handy Toyota was very helpful getting me into a new lease that met all my needs! I highly recommend Handy’s and I will be returning after I finish out this lease.Nick at Handy’s Downtown
by Megvt on 05/31/2022Nick Lambert at Handy’s Downtown is knowledgeable and courteous. I would absolutely recommend working with Nick to my friends and family.
About our dealership
Amenities
- Complimentary Coffee
- Shuttle Service
- Rental Car Service Onsite
- Vending Machines
- Customer Lounge Area