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Customer Reviews of Newby Buick GMC

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Overall service rating

5.0
5 out of 5 stars

(1 review)

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1 service review

  • GREAT TO FIND AN HONEST DEALERSHIP!!!

    5 out of 5 starsby Just Jack on 02/27/2025

    I agreed to have severe mileage sevice performed on my used 2016, 1600 Sierra. The total for all of the service items was to come to around $1300.00. But, I've always believed in paying now to head off bigger issues later. I was waiting for my vehicle for about two hours when Jake Smith, my service advisor, found me and said the technician working on my vehicle discovered much of the service I agreed to had been done on the last visit. Therefore, the cost would be around $250.00, instead of the $1300.00 bill I was expecting. My mind was totally blown! We hear so much about why we should not take our vehicles to a dealership for service. It's a rip-off, etc. But the crew at Newby I believe, is truly the exception. I'm still blown away by the honesty. They could have just charged me and not said anything. I will not take my truck anywhere else, and without reservation, will highly recommend Newby.
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