Customer Reviews of Tim Dahle INFINITI
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Horrible Experience!
by Rebecca S on 12/10/2019We purchased a vehicle from Tim Dahle Infiniti in Murray on Oct. 11th. The next day I returned to the dealership and told them they charged us $479 for VTR insurance and oil changes we clearly told them we didn’t want. The finance rep.… verified with our sales rep what I was saying was correct. He received permission from a manager, and said a check would be put in the mail. After 3 weeks the promised check never came so I called the finance department. I wasn’t able to get through immediately. I called multiple times, and left messages that were not returned. On Nov. 13th I was finally able to get a finance rep on the phone, Wes. Wes was the same finance rep who originally charged us the extra $479. Wes said he needed to verify that what I was saying was true (apparently he didn’t remember us). He asked if I had a copy of the contract, and proof of the purchase price. I had a copy of the contract. The contract showed separate line items for VTR insurance and oil changes we had specifically requested not be included. Wes then told me that it was past the time that a refund could be issued. I argued that it was their fault I hadn’t received the refund sooner. He said he would need to get my file from accounting to verify the negotiations, that the process would take days, and that he would call me back and let me know if I would receive a refund. I told him the refund had already been approved by the other finance rep, the sales rep, and a manager. He told me he would pull my file and get back to me and then he hung up on me. I immediately left a message with the GM. I called our sales rep who again confirmed I was owed $479. He said he would figure it out and get back to me. A minute later a manager called me and said the check would be in the mail the next day. A week later the check had not come so I texted the sales rep again. He told me the check would be to me within a week. I waited another 2 weeks and the check did not come. So, I texted the sales rep again and this time his response was that he talked to Wes (the same person who originally overcharged us) and they couldn’t help me, but, if I wanted, I could call the accounting department personally and figure things out. He did not give me the name of an individual in accounting I should speak to or any indication of how it might be any different from the multiple times he had already tried to address the issue with accounting. I asked for the name of a manager and was told Justin Kennedy. When I got a hold of him, Justin told me he was made aware of the situation for the first time and he would have a check cut that would be ready for pick up tomorrow. Now I have to drive 45 minutes to pick up my check because I cannot trust them to mail it to me. Let’s hope it’s actually there. Working with Tim Dahle Infiniti has been the worst customer experience I have ever had. They have been dishonest, incompetent, and rude. All of this after we spent $40,000 on a vehicle.Tim Dahle is amazing
by Kwoodcox on 11/17/2015Best car buying experience ever!! I highly recommend Tim Dahle to anyone and everyone! The whole crew was very professional and proficient. The salesman was top of the line, and made the transaction very smooth. I will be using them again… in the future.Go anywhere but here!
by kellyj7705 on 06/11/2015I will preface this with I LOVE Infiniti cars. That being said I wish I would've purchased any other car brand because of this awful dealership! Avoid! Avoid! Avoid! You think at a high end dealership you wouldn't be dealing with some… high school educated shady salesmen. But surprise, surprise they are no better than the scuzzy used car lots all down state street. Although I have a full email thread of agreement between me and the salesman he pulled a bait and switch and I fell for it. They also double charged me for everything and weren't concerned at all until I made a ruckus and didn't give me the full trade that they had quoted me in writing. Finally the GM got back to me and he was as bad if not worse than the salesman. Although it is clearly in writing in the emails he made up a whole fabricated scenario. I strongly advise you to go to Audi, Acura or across the street to BMW to avoid this [non-permissible content removed] dealership. I will be contacting the Attorney General and the Better Business Bureau.Best Infiniti Dealer in Utah
by brianmc801 on 04/11/2013updated 05/31/2025Its also the only Infiniti dealer in utah.
About our dealership
Tim Dahle INFINITI is a locally owned and operated dealership and a proud member of the Tim Dahle Auto Group. Since 1968, this auto group has been helping drivers from Salt Lake City, Sandy, Draper, South Jordan, Ogden, and Provo find the right vehicles at the best prices. Car buyers who prioritize luxury, style, performance, and refinement will find lots of exciting options to choose from at Tim Dahle INFINITI. Visit our showroom to tour and test drive any model in the current lineup of new INFINITI cars. Each is undeniably impressive and immediately exciting. Find even more to choose from by browsing our extensive inventory of pre-owned vehicles from many of the world’s major automakers.
Amenities
- Complimentary Coffee
- Television
- Express Service
- After Hours Drop-Off
- Customer Lounge Area
Languages Spoken (1)
- Spanish