Tim Dahle INFINITI

We purchased a vehicle from Tim Dahle Infiniti in Murray on Oct. 11th. The next day I returned to the dealership and told them they charged us $479 for VTR insurance and oil changes we clearly told them we didn’t want. The finance rep. verified with our sales rep what I was saying was correct. He received permission from a manager, and said a check would be put in the mail. After 3 weeks the promised check never came so I called the finance department. I wasn’t able to get through immediately. I called multiple times, and left messages that were not returned. On Nov. 13th I was finally able to get a finance rep on the phone, Wes. Wes was the same finance rep who originally charged us the extra $479. Wes said he needed to verify that what I was saying was true (apparently he didn’t remember us). He asked if I had a copy of the contract, and proof of the purchase price. I had a copy of the contract. The contract showed separate line items for VTR insurance and oil changes we had specifically requested not be included. Wes then told me that it was past the time that a refund could be issued. I argued that it was their fault I hadn’t received the refund sooner. He said he would need to get my file from accounting to verify the negotiations, that the process would take days, and that he would call me back and let me know if I would receive a refund. I told him the refund had already been approved by the other finance rep, the sales rep, and a manager. He told me he would pull my file and get back to me and then he hung up on me. I immediately left a message with the GM. I called our sales rep who again confirmed I was owed $479. He said he would figure it out and get back to me. A minute later a manager called me and said the check would be in the mail the next day. A week later the check had not come so I texted the sales rep again. He told me the check would be to me within a week. I waited another 2 weeks and the check did not come. So, I texted the sales rep again and this time his response was that he talked to Wes (the same person who originally overcharged us) and they couldn’t help me, but, if I wanted, I could call the accounting department personally and figure things out. He did not give me the name of an individual in accounting I should speak to or any indication of how it might be any different from the multiple times he had already tried to address the issue with accounting. I asked for the name of a manager and was told Justin Kennedy. When I got a hold of him, Justin told me he was made aware of the situation for the first time and he would have a check cut that would be ready for pick up tomorrow. Now I have to drive 45 minutes to pick up my check because I cannot trust them to mail it to me. Let’s hope it’s actually there. Working with Tim Dahle Infiniti has been the worst customer experience I have ever had. They have been dishonest, incompetent, and rude. All of this after we spent $40,000 on a vehicle.