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Customer Reviews of Karl Malone Toyota

Review type:

Overall rating

4.6
4.64 out of 5 stars

(39 reviews)


Customer recommendations:

Yes (34)|No (5)

Test drive experience

5 out of 5 starsby C on 07/29/2025

I had a very positive experience working with Coltyn. The test drive went well, he was quick to respond, and very good at working to compromise while negotiating. When discussing pricing for cars, I was provided an out the door number with and without additional services without needing to ask.
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The following reviews are more than two years old. They are not included in the overall rating.
255 reviews
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  • 5 star service from start to finish

    5 out of 5 starsby Darryl L on 08/13/2021

    As soon as my wife and I pulled up to the dealership we were greeted by Aaron, who made the process extremely easy. He found us the car we wanted, and was so accommodating. We couldn't be happier with the level of service we got with purchasing our car from Karl Malone Toyota.
  • amazing service

    5 out of 5 starsby cailen on 08/13/2021

    blender always takes great care of my cars.
  • Quick, friendly and professional

    5 out of 5 starsby JB on 08/10/2021

    Carlos and Ty made this car buying experience quick and easy. Just what I needed that day.
  • Sales

    1 out of 5 starsby Tracy on 07/31/2021

    The initial experience with the sales representative was good. We had to order our Tacoma with no inventory available. The sales rep promised to keep us updated on the status of our Tacoma, we did not hear from the salesperson once over the almost three month period it took for our Tacoma to arrive, we didn’t even receive notification when it arrived, we just happed to call again to find out it had arrived the day before. Very disappointing customer service.
  • Speedy

    5 out of 5 starsby LMRS on 07/30/2021

    The service technician was able to pinpoint why the backup camera was not working. However, parts are needed so there will be a return trip. Our extended warranty will cover the expenses.
  • Alexander

    5 out of 5 starsby JEFF KAMANA ILI on 07/25/2021

    A young man with a bright future ahead of him. A kind face that's greats you and is willing to help. Very knowledgeable about their vehicles that are sold. I loved the set up of the building with the open space and memorabilia. Maybe provide cold beverages and snakes besides just water.
  • Super Supra

    5 out of 5 starsby Thomas on 07/08/2021

    Erik kept me up to date over the month we had to wait for shipment.
  • 4-Runner Venture Special Edition 2021

    4 out of 5 starsby Arthur Rodriguez on 07/08/2021

    Staff were great to deal with. Very polite and easy to work with. Especially Alexander, Hakeem and Carol. I did not like that the 4-Runner came with a camera. I specifically advised sales team that I did not want the camera. I had to buy the camera in order to get the 4-Runner. I also wished there were other colors to choose from.
  • Taco

    4 out of 5 starsby Holly joe on 07/06/2021

    If I had questions about my truck being built I would call my sales person Brent to see how they were doing with it. He would check the progress and let me know. Brent was very helpful explaining all the features on our Tacoma.We had a great experience with Karl Malone Toyota. I would go back to them if I ever needed another Toyota
  • 3 for 3

    5 out of 5 starsby Lynn W on 06/29/2021

    This is the 3rd car I've bought from Karl Malone Toyota, and there's no reason I won't continue to buy cars from them. I've always been treated with courtesy and respect. The sales and service staff are awesome!
  • Awesome service!

    5 out of 5 starsby Jbaum on 06/27/2021

    This is the third time we have purchased from Karl Malone Toyota and they did not disappoint. Great customer service. Our sales person T listened to us and with patience helping us find what we were looking for. It was a smooth and easy process.
  • Met all expectations.

    5 out of 5 starsby Paul Millar on 06/24/2021

    The personnel were very knowledgeable and courteous. They helped me purchase a vehicle that I am very pleased with. Carlos was outstanding.
  • Good experience

    5 out of 5 starsby Graham on 06/23/2021

    Clark did a great job hooking me up with a new Tacoma.
  • The best experiance

    5 out of 5 starsby Andy on 06/20/2021

    I have bought 3 cars from them now! They great to deal with when buying a new vehicle. They don't push you into buying anything, uf you like the car great, if not oh well! I live 45 minutes away, they told me take it home and ket your wife see it and got for ride in it, just have it back before 9pm! I can't say enough good things about them
  • 5000 Mile Service

    5 out of 5 starsby A Taylor on 06/14/2021

    The appointment was easy to set up on my smart device. The service person was courteous and gave an accurate estimate of the wait time. The car came back cleaned and vacuumed. Good job!
  • Amazing experience

    5 out of 5 starsby Candice on 06/14/2021

    I had the best experience ever buying a car! The sales person and the financial person I worked with were amazing. I had to buy a new car because mine had died and wasn't worth sinking more money into. I had called my bank to get pre-approval. My credit is pretty bad right now and they said it would be 15%. I thought I just had to suck it up. But the finance person was able to get me a loan with 7.99% APR!! Once my credit score is better, I will refinance. I can't describe how thankful and awed I am by the quality of service I received.
  • In and out in under an hour

    5 out of 5 starsby Kelli B on 06/02/2021

    I reached out to Jason to check out their inventory for 4Runners. He was incredibly responsive, gave me the exact information I needed without any hassle or runaround, and kept in touch through the process of having my vehicle shipped to the dealership. He had everything prepared when I arrived on the pickup date and I was in and out of the dealership, with my new vehicle, in under an hour. Jason and his colleagues were professional, courteous with my time, and extremely easy to work with.
  • Thank you for the extra help and time!!

    5 out of 5 starsby Eric Christensen on 06/02/2021

    The team at Karl Malone Toyota made sure that I walked away happy and with the dealI wanted they even exceeded my expectations. Thank you!!!!
  • Great experience!

    5 out of 5 starsby Rachel V on 05/23/2021

    This is my 3rd lease from Karl Malone Toyota. It’s always been a great experience!! Nick Fisco is the best and our favorite!!
  • Love my car! Excellent service!

    5 out of 5 starsby Meg on 05/22/2021

    Went to a couple different dealerships, they were definitely the most attentive and helpful out of all of them.
  • Much better than the Benz dealership down the street

    5 out of 5 starsby Casey Key on 05/18/2021

    It was a pleasure to work with Ash and Ty. It was easy to acquire financing with pre-approval from Capital One. Most competitive dealership. Much better than the Benz across the road.
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