Karl Malone Toyota
Today 8:30 AM - 9:00 PM
Customer Reviews of Karl Malone Toyota
Review type:
Test drive experience
by C on 07/29/2025
I had a very positive experience working with Coltyn. The test drive went well, he was quick to respond, and very good at working to compromise while negotiating. When discussing pricing for cars, I was provided an out the door number with… and without additional services without needing to ask.
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The following reviews are more than two years old. They are not included in the overall rating.
255 reviews
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Delivered as promised
by Norm on 06/03/2020I called about a brake replacement on my 2012 Highlander, was given a price, made an appointment, went in and everything was performed as described. They were very professional and efficient. I will return as a satisfied customer.Great car buying experience
by c1688b on 06/03/2020This was my first purchase from this dealer. They were courteous, patient, and efficient. First car purchase experience in nearly twenty years that I didn't absolutely hate. It was actually pretty enjoyable.Frustrating experience
by Julie on 05/26/2020I was told that this car had a four year warranty. I made an appointment for an oil change with the concerns I had for it. When I got there, no one greeted me and I sat there in my car for about ten minutes even though four different… employees were at their podiums. I was told there was nothing they could do about my weather shield breaking off while driving. I was told I would have to contact Ford about a sensor issue I was having. An employee helped me at the end and was very kind, had someone run me a report of how much new tires would be and when I would need them but he could not look up my warranty. He said he would call me that day or the next day and let me know if I really did have a warranty on the car. He never called me. I was surprised that it took over an hour for an oil change. That was as much my fault as anything as I didn’t ask how long it would be. Why did I pay for a warranty if I have to take it to Ford for a minor issue? Appreciated the one kind employee that helped me. Wish he would have called back like he said he would.Great service!
by Jamie E6 on 05/23/2020I took my work vehicle in for its 5,000 mile tune up and was impressed with how kind and professional the staff was. Thank you Carl Malone Toyota!!Service done
by Karl Malone Toyota on 05/14/2020They were informative and pleasant. I was in and out in no time.Recent Used Car Purchaser
by Mike Miller on 05/13/2020The staff at Karl Malone Toyota were very easy and accommodating to deal with. Often buying a car can be a big hassle, Karl Malone Toyota made that process as easy as possible.Excellent service
by Excellent Service on 05/05/2020I have had the best experience with Karli Malone Toyota. They are just the best. Service is always helpful friendly, and quick.On time
by Fine job on 05/01/2020Car was in for 18 month checkup promised in 1hr was done in 1hr.thank youService 4 Runner 2016 Limited
by Steve Brendle on 04/16/2020Carl me service tech got me in and out on 50 min. Great job! Karl Malone Toyata rocks!Great service
by Jerry Draper on 04/16/2020Did some suspension work and installed new radio. Did a great job!My new Tacoma
by Tacoma on 04/12/2020Chris seemed very genuine. He was very knowledgeable and helped us pick out the one we wanted and needed.Great service
by Service department on 04/10/2020Fast and efficientGreat service
by Bill B on 03/29/2020Karl Malone Toyota Service is the only place I take my cars. Today, as always, they were fast an efficient. More important, they obviously take the COVID-19 epidemic seriously and took every precaution to make the facility safe for… customers and staff.Good service
by Taco666 on 03/23/2020Truck needed some new wheel bearings and once those were fixed other problems were noticed. Took a couple goes before we were able to identify the problem but once identified Daniel service advisor and the service manager Dave were very… helpful in working with me to make it right...Carlos and Ryan are awsome
by Zacedward on 03/04/2020Carlos are sales guy was fantastic and Ryan was awsome Carlos was very professional and got us into a car we are happy with carlos and Ryan did everything to get us into are new Camry I would highly recommended these guys if you want no bs… you will highly be satisfied thanks again CarlosAbove and beyond
by Jorge on 03/01/2020I took my car for auto glass replacement. Even though the company is a partner I felt Karl Malone took full responsibility for my comfort, which includes: - I dropped off and picked up my car quickly - I got a ride home and back to the… dealership. No cost - I got popcorn for my son and I It was just delightful. I’ll definitely get my upcoming cars from this dealer.Busy but Fast
by Fast Service on 02/29/2020Even though the service department was heavily booked up they were able to get my car serviced and I was back on the road in only an hour.Great Service
by Carson on 02/20/2020They always communicate everything without pressure to buy.Oil change
by Andrew 2019 on 01/24/2020My car was in need of an oil change, although I was 30 min late for my appointment they got me right in. The waiting area was clean and comfortable with WiFi and plenty of plugs for me to continue my work away from the office. An assistant… handed out fresh baked cookies and popcorn to the customers, my mom doesn’t even do that anymore! They were amazing in case you were curious. Before I knew it I was back in my car. Great fast customer service! Consequentially, the Complimentary car wash was down for repairs that day, but that’s not why I took my car there. I would recommend Karl Malone Toyota for all my repairs and maintenance, but unfortunately Toyota makes an exceptionally well engineered car!Great service.
by Melanie J on 01/23/2020Knowledgeable service writers and service technitions. Kept my vehicle clean.Not great, average at best
by Average at best on 01/17/2020I don't like or want those rock chip sales guys trying to pitch me on repairs "That will only take 5 minutes and free of charge if you have full coverage insurance" literally every time I go in there for maintenance. I have zero interest… and despise my time being wasted. Customers need to be given the option when we first check-in to opt out of that garbage. Also, today is the second time that my tire pressure light came on within minutes after leaving my appointment. I find that quite the coincidence that it's occurred twice immediately after maintenance being done. I filled the tire pressure myself after the first time it happened and I've reset the sensor/light when I got home this second time. I'll see if the sensor goes off again when I drive again later today. I don't know if corners are being cut by the service technicians or not but that all seems a little too coincidental to happen immediately after leaving your service center, twice!
Toyota 4Runner
Toyota Tacoma
Toyota Tundra
Ford F-150
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