Doug Smith Subaru
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Customer Reviews of Doug Smith Subaru
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2 service reviews
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Run, don't walk, from Doug Smith Subaru Service
by dssssucks on 09/27/2013updated 07/13/20251. Brought my subaru in under warranty to fix a problem. We described how to recreate the problem. After they had it and said they could not recreate the problem I asked if they did what we told them to do in order to recreate the… problem? No, they did not have time to do that. This was the service manager, Dale. I later found out after the warranty was out that the problem was $650 to fix... 2. After taking my car in for a service I was using their shuttle service. On the way home we were in an accident. Luckily, no one was hurt because it could have been a very serious accident. When we arrived back at the subaru service center not one word was spoken to me by anyone there. No one asked if I was ok...no one. Yes Dale the service manager was there. 3. I recently took my car in for a service and it ended up costing $1000. It needed all the parts but when I asked if I could get a 10% or 20% discount I was told that they keep their prices too low and that they cant do this. Most, if not all, service centers give discounts, especially when they are unexpected like this. I asked if he thought $700 for a power steering pump was a good deal and he did not answer, since this is what they charged me. Yes this was Dale, the sales manager. Run, Don't walk, from Doug Smith Subaru Service!A satisfied customer of Doug Smith in American Fork
by Linda756 on 12/01/2013updated 07/13/2025I always get fast, friendly service at Doug Smith. I have purchased two vehicles from them and always go to them for service. They have an excellent service department and always follow up with a phone call to see if everything went well. I… would highly recommend them.Thanks for the great review, Linda! We appreciate your kind words for our service department, and we look forward to serving you again.
About our dealership
I apologize for your experience, but appreciate the feedback and would like to see if there is anything we can do about this. I would like to talk with you a little more about your experience. Please email me at fsmith@heydoug.net.
by ds_subaru on 09/28/2013