Doug Smith Subaru
Customer Reviews of Doug Smith Subaru
Review type:
Excellent customer service
by SubaruSam on 08/16/2023This is a great, no nonsense, dealership that will be honest with you and won’t pressure you. The salesman, Zach Butz, did a great job. He was very knowledgeable and helpfulExcellent Buying Experience with Caitlin
by Rachwish on 07/21/2023As a female, I tend to get the run-around and higher quotes at car dealerships, but I had the refreshing experience of working with a female sales representative, Caitlin Hyde, at Doug Smith Subaru. Caitlin gave me honest quotes and… answers. She respected the knowledge and research I did, and didn't treat me inferior or try to mansplain like so many male sales reps do. Caitlin kept me up-to-date on my vehicle order, and was all-around a pleasure to work with. I will be going back to Doug Smith Subaru for my next Subaru!Piece of Cake
by Eric and Tricia VanderKooi on 05/14/2020We just bought a used Subaru Outback for our daughter as a graduation gift. Greg Tedesco made the whole experience very simple and enjoyable. He was referred to us by a mutual friend and he even met us at the dealership on his day off to… help us. He was very honest and straightforward about the pricing and fees, and he negotiated more money for our trade-in than we were initially offered. Thank you Greg for a quick and painless car buying experience.Great Experience
by Kay Olson on 05/13/2020Last Saturday I purchased my 2nd Forester from Doug Smith Subaru. Craig Tedesco was amazing. He got me into the vehicle I wanted at the price I wanted and made the whole process a lot of fun. Thanks Craig. I love my new ride.Finally a honest dealer
by sailfish7 on 05/03/2016We had a wonderful experience buying a new car, finally. No games just straight forward business. The starting figures were the same as the ending figures. Tom Russon was a great help in finding what we needed and wanted.Thanks for sharing your review! We're glad to hear you had a straight forward and honest experience with Tom and our team. We appreciate hearing from you and look forward to seeing you in the future.
Easy as could be
by HugeBeefCake on 04/15/2016I pulled up asked them about the car I was interested in, they got me in it. I decided to buy, but noted a few things that should be fixed. They fixed the fog light and seat padding after I agreed to a price no extra cost. Then I said I… would be about a week before I could get them a check for the down payment, and they said that's fine. So I drove away about an hour and a half after arriving in my brand new used car 👍Thanks for your review! We're happy to know you had a friendly and quick purchasing experience with our team. We look forward to assisting you again in the future!
Happy with my purchase experience @ Doug Smith Subaru
by jake915 on 02/08/2016Sales rep Mike Brown was flexible and accommodating as well as knowledgeable of the products. I priced the car out on TrueCar.com and found the dealer's price fair; then came time to value my '14 Accord trade-in. Their appraisal was… higher than I expected - based on online research - which is always nice. Finally, even though I must return there to give them the secondary key to my previous car, they already let me take the new Subie right away and I am very pleased with it.Thank you for taking the time to write this 5-star review! We will be sure to let Mike know that you appreciated his service. Enjoy your new Subaru!
Easiest and car buy I've ever had
by Wanderingolfer on 10/26/2015Dealt with Dave Dickson via telephone for two days prior to purchase. He handled everything expertly from our initial conversation to when I drove from St. George to American Fork to pick up the car. The entire long distance transaction… took two days. Amazing. He didn't try to oversell me on anything and he was extremely professional throughout. My first Suburu buying experience and probably won't be my last at this dealership. Thanks much.Thank you for taking the time to write this review! We're thrilled to hear that you had such a positive experience with our dealership and congrats on your Subaru!
Buying a car made EASY!!!!
by SubarLover on 09/28/2015Mitch Hall!! Ask for Mitch Hall!!!!! He is the NICEST salesman!! He made it so easy to get our car. He listened to us and what we wanted in a car. Got us the car we wanted and for a GREAT price too!!2015 Outback
by Rotorhead8778 on 05/08/2015Awesome job by Coleman at Doug Smith Subaru! Right amount of assistance coupled with outstanding product made this purchase experience one of the best we have had. Very pleased with their sales approach.We're so pleased to hear about your positive experience with our dealership! Our team strives to provide an enjoyable experience for every customer, and we're thrilled to know that Coleman was instrumental in making your experience great.
A great experience.
by JandSA on 04/25/2015Jeff was great to work with. We had a very good experience. No pressure, just very helpful. Go in and ask for Jeff.We're so pleased to hear about your experience with our dealership! Our team strives to ensure an enjoyable experience for every customer, and we're thrilled to know that Jeff was so great.
Highly recommend Doug Smith Subaru in American Fork
by dogs52 on 02/04/2015I was very pleased and impressed with the way I was treated while looking for the right Subaru for me. Craig Tedesco was great! He was very informative and personable helping me through the buying process of my new Subaru Impreza. I want… him to know how much I appreciated him. What a great sales guy!! I will definately tell everybody I know to go to Doug Smith in American Fork. It really is the best place to buy a car!!! Thanks Again!Thank you very much for taking the time to write about your experience! We're glad to hear you not only left our dealership with aSubaru Impreza, but that you were pleased with the high level of customer service Craig provided you. We are fortunate to have him on staff. Looking forward to seeing you in the future- enjoy your new ride!
Outstanding Service
by ParkCity1 on 12/23/2014I highly recommend Tom "Turbo" Russon in help purchasing your next vehicle. He'll listen to what you need, give you great options, and guide you through the process. He is not pushy or high-pressure. He educates. I'm loving my new Forester.Thanks for taking the time to leave us this review! We're glad that Tom was able to help you out! Thanks for coming to us to purchase your new Forester, we're glad to hear that you're loving it! We hope to see you again soon.
Great experience
by ForesterLovers on 09/04/2014Tom R was a great help as we approached our first car buying experience. He wasn't pushy to force us into anything and he was our advocate all the way through the process.Thanks for taking the time to leave us a review! We appreciate you coming to Doug Smith Subaru for your first car buying experience. We're glad that Tom was so helpful and we hope you enjoy your new Subaru.
Best car buying experience we've ever had!
by bassman27 on 08/13/2014Tom R is the best car sales person we have ever worked with in all of our years of buying cars. He was very attentive and responsive to all of needs and requests. We would not hesitate sending everyone we know to this sales person.Thank you for such a great review. This is the best compliment we can ever receive! We're glad Tom left a lasting impression and we look forward to seeing you again.
Friendly, Non-pushy Salesmanship
by xanthippe09 on 08/06/2014I worked with Dempsey in April 2010. He spent several hours with me, talking about car specs and generally answering all my questions. I walked out that day promising to return and purchase later. A year and a half later, I finally made… good on that promise. Dempsey was again willing to spend as much time with me (and now my parents) answering questions, allaying fears, and generally being awesome. He had even spent time prior to me coming in trying to find me the exact car I wanted. Sadly, it was not to be found, and I ended up in a car that was not my dream color. Haha. I love my car. I loved the buying experience. The staff is all very friendly and listens to the customer instead of pushing a product. I've even taken my friend to Dempsey for her car purchase and he was just as awesome to work with then. I can't recommend Dempsey (and the entire sales staff)!! It's good, friendly, salesmanship at its best!Dempsey is great to work with and we're happy to hear that you continue to come back. We appreciate your review, and your recommendation. We'll definitely pass this along to Dempsey!
Amazing service
by jdor on 07/29/2014Tierney M is the best and most helpful sales person I have ever worked with. I was not the easiest customer considering the fact that I had a million questions and couldn't make my mind up over the 6 months I was searching for a Subaru.… Tierney was patient the whole time and continusouly suggested different features and vehicles that would meet my needs. I am extremely pleased with my new xv and walked away knowing I got the best deal on what I needed.What a great review for Tierney and our team! We really appreciate you taking the time to leave us a glowing review, and we're glad Tierney was so helpful. Enjoy your new XV! They are great cars.
I keep going back
by outback16 on 07/24/2014I have bought my last 4 Outbacks from Doug Smith. I also ask for Dempsey Bowling every time. The reason I keep going back to their dealership 1. I don't get jerked around. 2. I get to take my time. 3. I don't feel pressured to make any sort… of decision. 4. I can ask as many questions as I want, and when I text Dempsey he gets back to me quickly, even after I buy a car and the deal is done. 5. They are willing to find the car for me that I want...no matter where it is. 6. We end up agreeing on a fair price. I refer my friends and family to Doug Smith Subaru because I know they will get a good car and have a great experience.Wow! We really appreciate your repeat business and referrals. Dempsey takes great pride in providing his customers with the best possible experience, so we thank you for sharing your experience and kind words for him and our team.
Best in the West
by smartllc on 08/12/2013updated 07/13/2025We called every dealership from UT to CA and Jon B at Doug Smith in American Fork, UT not only gave us the lowest price for our Subaru XV, but hey then had to special order our manual since there were none in the state. We got what we… wanted and feel like they really went out of their way to make it happen for us.Thank you for taking the time to post about your experience at Doug Smith Subaru. We are proud to give every customer the best car buying experience. Enjoy your adventures in new Subaru XV and drive safe!
Found me the forester of my dreams.
by Fozzie08 on 05/31/2014updated 07/13/2025Tierney M is the best. I have her the impossible task of finding a used outback sport or forseter with in a specific price range and millage. She called me with in a week and told me to come in because a car had just been traded in that… would not be on the lot long. I rushed down and bought the Forester of my dreams. This girl knew her stuff was very helpful and I know put in a lot of extra hours to find me this car.Tierney always goes the extra mile for her customers and we're glad she helped you find the Forester of your dreams. We can't wait to see you cruising in your new ride!
And I thought car buying was supposed to be frustrating!
by rwpatty on 01/14/2014updated 07/13/2025Everyone always has a story of shady sales people, or how hard it is to find a good deal on a new car. Well, if that's what you're expecting at Doug Smith Subaru, you will be surprised to find the exact opposite. The car buying experience… at Doug Smith was amazing. No pressure sales people, friendly advice, and the smoothest closing I've ever had. If you want upfront pricing, honest deals, and fast service, try Doug Smith Subaru!!Thanks for taking the time to post a review about your experience at Doug Smith Subaru. We agree that buying a car should be an exciting and pleasurable experience and are proud to deliver that to our customers each and every time. Safe and happy driving!
Eric and Tricia, Thank you for taking the time to share your experience and leave us a 5 Star Review. Greg will be elated to hear your kind words. We're very happy to hear that things went so smoothly. Enjoy the Outback and please let us know if there is anything we can assist with down the road.
by Doug Smith Subaru on 05/19/2020