Customer Reviews of MINI of Clear Lake
Review type:
Service
by Alissa O on 01/10/2024Omar Reyna always goes above and beyond in customer service. Anytime I have a problem or question, he's the guy I call!Excellent emergency service
by mallen89 on 12/19/2023As I went to leave work I found out I had a flat tire. I tried going to a local chain tire shop, but they didn’t have the tire that wanted. I called MINI of Clear Lake (where I bought my car) and spoke with Chip Chappee. Because it was… at the end of the day I knew I would have to leave the car. To make matters worse, my wife had wrecked her car earlier that morning, so dropping off the car would mean neither of us had a way to get home other than expensive Uber rides. Chip was understanding of the situation and found me a loaner car to use until my car was done the next day. We are very grateful for the customer service I received from Mr. Chappee and will gladly continue to bring my car to Clear Lake for service in the future.You had quite a challenging day with a flat tire and your wife's car accident, but it's wonderful to hear that Chip from MINI of Clear Lake provided exceptional customer service during a difficult situation. Providing a loaner car at the end of the day when you were in a tight spot shows a great level of understanding and care. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.
Car repairs
by Avery O on 12/11/2023I was not notified about my car arriving at the dealership for over a week and had to initiate everything myself. Prices are very expensive and no one thought to fill up my tire that was clearly low. Prices for labor is outrageously high… and I Don't see myself coming back unless this is addressedMini CL Service
by Egarcia on 09/18/2023It was an emergency, a problem with a tire and I got prompt and very efficient service from Heather and Mini. On. Saturday! Great! ThanksWe were pleased to hear that Heather and our staff could provide a quick and efficient service. It was a pleasure to assist you and we appreciate your business. Thank you for the Five Stars!!
Service
by Yella Yello on 08/09/2023Everything worked out very well. As always David took care of everything professionally and efficiently. Thank youEnsuring your satisfaction is our ultimate goal and we are pleased to know that David provided a great service experience for you! Mini of Clear Lake appreciates your business and Five Star review! It would be our pleasure to have the opportunity to assist you again.
Everything worked out very well. As always David took care of everything professionally and efficiently. Thank you
Good services at Mini Clear Lake
by Joe_Houston on 06/09/2023I always had good experience with services at Mini Clear Lake. The staffs are very professional and nice. Services are quick. During services I received real-time video update which is very cool.Joe, your satisfaction is our top priority. We hope to see you soon!
Joe, your satisfaction is our top priority. We hope to see you soon!
Service
by Tammy Sawyer on 06/01/2023Fantastic and Professional!We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future.
Great service at Mini of Clear Lake Tx.
by Pat Newbound on 05/31/2023Beat all of my expectations for the work done on my MiniHi Pat Newbound, we are very happy to have provided you with such a positive experience!
Annual safety check
by BH on 11/04/2022Veronica had me in and out very quickly.Thank you so much for your kind words! We are more than happy to hear that we could provide you with a great experience.
Great Experience
by JudyP on 08/12/2022Service was excellent & my car was ready in less than 4 hours. Considering all the work that was done I was surprised it was ready so soon! Omar, my service rep, was courteous & explained everything to me. I will use MINI of Clear Lake for… all services on my car, as long as Omar is there.Thank you Judy for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
Hit and miss
by Kristyn on 07/29/2019Sometimes they are great. Sometimes, like my last experience, not so great. My run flat practically exploded while driving home on Sunday evening. For four and a half hours my husband sat on the side of 290 waiting for a tow truck that we… had to pay for through tour insurance because we couldn’t get through to mini assist. And then when we ordered four new tires, only three were sent. So we waited an entire week to get four new tires with no loaner for me to get back and forth from my clinical rotation. Then when I did get the four tires, they didn’t attach the TPMS so I’m driving around with the alarm going off for two weeks until they can see me again. Then they didn’t know how to fix my JCW remote to program it to my car. Have to wait another couple weeks for them to research what to do and find a loaner car for me so that I can leave my car. This whole experience has been ridiculous and severely put me out.Thank you for speaking with me and allowing me to address your concerns. We truly appreciate your business and look forward to your visit with us on Friday. If there is ever anything I can assist you with, please feel free to contact me at (281) 557-7075. David Tyson Service Advisor dtyson@mccallgroup.com
Taken care of!
by MamainaHurry on 07/25/2019I called for new tires and spoke to Victor. He ordered them for the same day and was able to accommodate me for the next morning. As soon as I walked in, I was greeted by name and he had everything ready to go. I had my newborn with me, so… he did everything he could to get me in and out as soon as possible. I was very happy with the service. Everyone at the dealership was nice as I waited. I will definitely return to this service center.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Maintenance for Mini Countryman
by 123 on 07/24/2019Awesome! Love mini clear lake! Please do not close againThank you for being our customer, we appreciate your kind words
Service review
by Asquared on 05/31/2019The staff and service team at Clear Lake Mini are awesome! They have always taken care of my car in a timely and professional manner.Thank you for your kind words for our service department, we really appreciate it!
Great service, back at MIni Home!
by Sherri on 03/30/2019David and Victor are the best! So glad Mini Clear Lake is back in their own space providing great customer service in a friendly and comfortable space. Won’t dread my service appt anymore.Thank you for your kind review of David and Victor!
Excellent!
by RaquelParra on 03/20/2019I own a 2014 Minni Copper Country Man which I am quite fond of. The reason I only trust Advantage BMW and Mini Copper of Clear Lake. Victor Borrego, my service adviser, was very knowledgeable, courteous and patient in understanding my… concerns. He had a loaner waiting for me which made it all much easier for me. I was promptly informed on the repairs needed in my car and later updated on the progress. The problem with my car was thoroughly fixed, washed and waiting for me as I arrive To pick it up. Overall a pleasant and hassle free experience but most all my car is magnificently running as when i first bought it. Thank you Guys.Thank you Raquel for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Brake pad replacement
by CGR1970 on 03/18/2019My visit was completely related to the service department but nonetheless it was a very friendly convenient and pleasant experience. Carlos made my visit one that left no doubt in mind that I'd like to be a Mini. Showroom was flawless and… customer friendly. Never have had such an experience in any other dealership. Great job Carlos and Mini of Clear Lake!!!Thank you for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Excellent service
by Excellentservice on 02/28/2019On time, took less time to complete than estimated. Service rep went above and beyond to assist.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable service experience!
MINI of Clear Lake invites you to visit our Sports Car dealership near Houston, TX. Our team members are standing by to provide you with some of the best deals near you on MINI Small Sports Cars & Crossovers, as well as financing, maintenance, repair, parts and more. Find out why we are one of the Houston area's most trusted MINI dealers.
ESPAÑOL
MINI of Clear Lake le invita a visitar nuestro concesionario de autos nuevos y usados cerca de Houston, TX. Visítanos hoy para carros deportivos MINI y más, así como servicio completo, autofinanciamiento y más. Nuestro equipo está listo para ayudarle a descubrir porqué somos uno de los mejores distribuidores de coches MINI en el área Houston.
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- Collision Repair/Body Shop
- Customer Lounge Area
It's fantastic to hear that you had a great experience and that Omar went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.
by Sara Thurston on 01/10/2024