Customer Reviews of AutoNation Chevrolet Waco
Review type:
Smooth experience
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Service department at AutoNation in Waco Texas
by Wade Eades on 06/16/2023I dropped my vehicle off at AutoNation in Waco Texas service department for 2 days because it was making a popping noise as you drive down the road at low speed the service Rider contacted me and told me my car was able to be picked up but… the service technician was not able to even diagnose the problem, so what I'm saying is I left my car there for 2 days it did not get looked at it did not get fixed it didn't even get diagnosed and I picked it up two days later and I'm still driving it today it has got to be the worst experience I've ever had and I will not ever ever buy a vehicle from AutoNation. Ever againHello Wade, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (254) 242-0679 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great Experience
by Jdermit on 06/13/2023Thank you to the AutoNation Waco team for getting me setup in a new Silverado. Easy processing and answered all of my questions.Hi, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you.
Oil change
by Steve2174 on 06/08/2023Work was done accurately and with ease on my part. Always have great experience with AutoNation Waco.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
New Chevy traverse
by Laura S on 06/05/2023Everyone was extremely helpful with the purchase of my new vehicle. Joe Garcia from the beginning. Answered all of my questions and helped get me a quote before driving from Waxahachie to Waco. Steven, the manager was extremely helpful as… well.Hi Laura, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet Waco. Please don't hesitate to reach out if there's anything additional we can do for you.
Rodney is Great to work with.
by Satisfied on 05/27/2023Rodney was Professional and very informative.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New purchase
by jjwill0805 on 05/27/2023My purchase was made easy, Billy and Cody took great care of me Jerimy Williams [contact info removed]Hello, it means so much to us that you chose our dealership! Don't hesitate to call us if you ever need anything. Be safe on the road!
Vehical purchase
by Jerod H. on 05/13/2023We had a great salesman that took care of us well during our purchase. Met him a few months before, and liked him enough to find him for the sale of the vehicle we decided on. Sorry, but I do not like pink license plates so they came off… asap. However I would definitely suggest to anyone to try shopping here for a new or used vehicle.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!
Our first service appointment
by Dave A. on 05/04/2023AutoNation Waco Texas was great at working with us to fit us in around our very busy life. We were in and out within an hour and the waiting area was clean safe and comfortable and at 7am the free coffee was a real treat as well. The… service Tech kept us well informed of our progress and after our car was finished pulled it up close so my old, crippled butt could get in it easily. When we got home i checked my text messages and the Lube Tech. had provides a video inspection of the undercarriage of my car including breaks, tires, fluid levels and filters. A job WELL DONE. Dave A. Waco Tx,Hello Dave, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Honest People
by Glen17th on 05/03/2023I purposely made my wife call and communicate with the service department. See I took the car for an inspection the day before at a different shop and had no issues. There is another dealership we went to and they said we needed all kinds… of stuff totaling over 3000.00 when all we went in for was an oil change. When the car was dropped off at AutoNation neither of gus got calls about extra things that needed to be fixed, replaced or filled. I really appreciate the staff there for being honest and not trying to get over and milk more money out of us. The only complaint that I have is that I couldn’t find the coffeeHello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
Outstanding Service
by Cookie11 on 04/30/2023AutoNation once again provided excellent service. Rodney was very helpful and got me in and out in a timely manner. Grant (service manager) has a great team and you won’t be disappointed. Go see them for all your service needs!Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope to see you soon!
AutoNation Waco - Great Service Center
by Tripster on 04/25/2023I have used AutoNation - Waco several times for service on my 2018 Bolt and found the service representatives and staff to be top notch. I could not have asked for a better service experience when GM issued the Bolt battery recall - the… service representative took the time to show me the huge replacement battery before installation. Most recently when I had the Bolt in for a minor recall, the service rep found an additional recall notice and had it completed without my asking which saved me an additional appointment. Great service!Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
The Greatest Service!!!
by Mr Willie on 04/23/2023The best service man in town. Took care of all vehicle repairs and made us worry free.Hi Willie, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Autonation Waco Service
by Silverado on 04/16/2023Courteous, fast and efficient service! Definitely will be back.Hi Silverado, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
2021 Chevrolet Silverado 1500
by Ali Thornton on 03/31/2023Jimmy was super helpful and patient with me. Went above and beyond and really seemed to care. Great experience, and I am in a super nice ride now!Hi Ali, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet Waco! Don't hesitate to call us if you ever need anything. Be safe on the road!
Shannon
by Melissa.t on 03/30/2023Shannon continued to update me on the service being performed in my car. He called to inform me of recommended services and how important it is to maintain these things. He greeted me when I picked up my car and walked me to the car to show… what had been done and answered any questions I had.Hello, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change
by Paul Se on 03/27/2023It was about 2 hours for a basic oil change. Won’t be coming back!!!Hi Paul, we are deeply disappointed by your experience at AutoNation Chevrolet Waco. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (254) 242-0679 to discuss what we can do to help.
Oil Change
by Shannon on 03/26/2023Appoints are easily made. Service is great! Even eased the vet!!Hi Shannon, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Post Purchase Customer Service
by M. Little on 03/23/2023We were told that we would have two keys to the Beetle I purchase. Which with the Beetle, it is a Keyfob. We assumed that it would be two working keys. We actually received three keyfobs. One that worked that the sales person used for our… test drive. When we got home with the Beetle, we found that the other two keyfobs did not work. We thought it might be the batteries, so we changed them. Still did not work. When I called our salesperson about it, I was told the those are the ones that came with the car and that since it was a used car, they could not guarantee that would work. She said there was nothing they could do about it. So now we are stuck with the expense of having at least one of the extra keyfobs programmed to my Beetle. This is bad business and bad customer service. Especially since it was only five days after the purchase. Shame on Autonation Chevrolet of Waco!!! We will not be coming back to purchased a truck for my husband. And people ask me where I bought my car, I will be sure to tell them all about my experience.Hi, we are deeply disappointed by your experience at Autonation Chevrolet Waco. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (254) 242-0679 -- we hope to hear from you soon.
Update!!!! Since my original post, my salesperson has called me back and said that her GM had given approval for them to cover the cost for having the keyfobs programmed to my car. I was given the information that the invoice was to be sent to and I have an appointment to take the car and the keyfobs to the local VW dealership for programming. Thank you to whom ever made this happen!!!!!! If it would let I would change my star rating to reflect this latest development!!!! Again, Thank you
Awesome
by $demond1973 on 03/16/2023It was great they told me it would be a 2 hour wait and it was on timeHi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Oil Change, tire sensor and recall on wipers
by BJLawson on 03/11/2023Jeremiah has excellent customer service skills, gives excellent services very patience and always take the time out to listen to his customers.Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change, no windshield replacement
by Rebecca on 03/08/2023I came in for an oil change and a windshield replacement which was approved by the person I called to make the appointment but when I got there I was told windshield replacements are not done at that location and I would have to go… somewhere else to a 3rd party. Then it took 2 and a 1/2 hours for an oil change which I feel is excessive and they did not have the engine filter part that they offered to replace. This location seems to be offering services that they're unable to provide.Hi Rebecca, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 242-0679. We hope to hear from you.
Chevrolet Silverado 2500HD
Chevrolet Traverse
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Ivory Park on 04/09/2025