Jack O Diamonds Honda
Customer Reviews of Jack O Diamonds Honda
Avoid at all cost!
byon 07/16/2023
Their service department is the worst I've ever dealt with. Their service manager does nothing but lie, and give excuses. They don't communicate unless us call them. Even after they keep you car for days. Still not fixing what you asked them to.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
Top Notch Service
byon 08/15/2015
Andy, in the service department, was amazing. He went above what he had to do and provided superior customer service. I could not be more satisfied with my experience here.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Express Service
byon 03/26/2015
As always your team was quick and efficient and the vehicle was completed quicker than I had thought it would have been, thanks again!!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great overall experience
byon 03/16/2015
We needed a new battery for our Accord. Even though we did not purchase the vehicle from this dealership everyone was very nice and went above and beyond our expectations in customer service. When it's time to purchase a new car in the future we will be coming back.
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
A One
byon 02/20/2015
I have been pleased with Jack o Diamonds from sales to now service. This dealership is one that has met all my expectations. Service was very good and staff was helpful!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Not Applicable
Great!
byon 02/12/2015
Over the last 20 years, our family has purchased 7 new Hondas from JOD. (Roman is the best salesperson!) I always have my cars serviced at the dealership. Through the years, the service department has been ok. Now, the service department is great! They work hard to satisfy the customer. I never feel they are trying to sell me something or that the prices are unreasonable. They know my car and my loyalty to them pays off in the extra details they take care of. It's a win/win. Great car. Great service!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Amazing Customer Service
byon 02/07/2015
Thank you, thank you to everyone in the service department especially Paula. They took exceptional care of us, making sure we were totally satisfied with the work we received. Not only did the provide customer service, they gave us customer satisfaction. You don't find that a lot anymore! Thank you Paula and the JOD service team!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Top Nitch Service
byon 02/04/2015
I am 68 and have been in a lot of dealerships and this is the best bar non. It is a joy to come in for service, they are always so nice, helpful and knowledgeable. I would give them 10 Stars.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
CRV Maintenance
byon 02/03/2015
Took my wife's CRV in for brake fluid flush. I had been given estimate over phone. Actual price was the same. They did point out that her 6 year old CRV did need transmission service and power steering flush. Quoted a price. No hard sell, just that it needed done. Also, Jack O Diamonds new facility is great. Clean, spacious, and relatively easy to get to. Will be going back for future service.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Not Applicable
Good Service
byon 11/26/2014
They treat you like they need your business - So Great Service
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Friendly and Honest
byon 11/15/2014
I can always count on Jack O'Diamonds Service team to be friendly, and to be honest about the work needing to be done to my car. I trust them 100%.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Honesty and integrity at it's best
byon 11/05/2014
I appreciate this service department for their honesty. My oil change was free with my points, but I had requested they rotate my tires. After leaving the dealership and arriving home, I received a call from the Service Depart apologizing and informing me that my tire rotation had not been done. There was a lack of communication when the repair specialist who started working on my car became ill and had to leave. In today's society where honesty is lacking in so many businesses, this was refreshing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 11/05/2014
I have owned my Honda Accord for a little over 3 years now. All service work has been completed at Jack O'Diamonds Honda. I have always received respect and the service has been outstanding at an affordable price! I am always greeted with a smile which says a lot without saying a word! I will continue to have my Honda serviced at this dealership and I highly recommend their service department! Thank you to all the service staff at Jack O'Diamonds for your great work!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes